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The Charles Hotel

4.0 star property

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Charles Hotel

Terrace/patio
Vineyard
Property grounds
Designer store
Premium Room

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
  • 24/7 front desk
  • Room service
  • Breakfast available
  • Air conditioning
  • Housekeeping

Explore the area

Map
209 Queen St, Niagara-on-the-Lake, ON, L0S 1J0
  • Niagara River Gorge
    1 min walk
  • Museum of the Paranormal
    3 min walk
  • Royal George Theatre
    5 min walk
  • Buffalo, NY (BUF-Buffalo Niagara Intl.)
    57 min drive

Room options

View all photos for Premium Room

Premium Room

Premium Room

  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 Queen Bed

Deluxe Room, 1 Queen Bed

Deluxe Room, 1 Queen Bed

  • 19 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Basic Room, 1 Double Bed, Non Smoking

Basic Room, 1 Double Bed, Non Smoking

Basic Room, 1 Double Bed, Non Smoking

  • 9 sq m
  • Sleeps 2
  • 1 Double Bed

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About this property

The Charles Hotel

Victorian Niagara-on-the-Lake inn in Old Town Historic District with free parking
A restaurant, a bar/lounge, and concierge services are available at this smoke-free inn. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour front desk and a garden are onsite. Change of towels is available on request.
The Charles Hotel offers 12 air-conditioned accommodations with iPod docking stations and coffee/tea makers. Each accommodation is individually furnished and decorated. Pillowtop beds feature Egyptian cotton sheets and down comforters. Digital television is provided. Bathrooms include designer toiletries and hair dryers.

This Niagara-on-the-Lake inn provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Our customers tell us they can't get enough of The Charles Hotel's great location. During your stay, you're just a quick walk from Niagara River Gorge. Free WiFi in public areas, free self parking, and a restaurant are available.
  • Free WiFi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Free self parking
  • Enjoy international cuisine at HobNob Restaurant, a fine-dining restaurant with garden views
  • Cooked-to-order breakfast served daily for a fee
  • Services include a concierge
  • Guests have great things to say about the helpful staff and the location
  • Steps from Niagara River Gorge and 5 minutes by foot from Royal George Theatre
There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. The boutique The Charles Hotel also features a terrace, a garden, and concierge services. Limited free parking is available on a first-come, first-served basis.

This Victorian Niagara-on-the-Lake inn is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast daily from 8:00 AM to 10:30 AM.
HobNob Restaurant - Overlooking the golf course and garden, this fine-dining restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). Reservations are required.
Room service is available.

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free uncovered self-parking on site
  • Limited on-site parking

Food and drink

  • Cooked-to-order breakfast available for a fee daily 8:00 AM–10:30 AM: CAD 35 for adults and CAD 25 for children
  • 1 restaurant
  • 1 bar
  • Room service available

Restaurants on site

  • HobNob Restaurant

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Area rugs in public areas
  • Handrails in stairwells
  • Hardwood flooring in public areas
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • At least 80% of lighting from LEDs
  • At least 80% of food locally sourced
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Egyptian cotton sheets
  • Heating
  • Hypo-allergenic bedding
  • Pillow-top mattress

Bathroom

  • Designer toiletries
  • Hairdryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 55-inch TV
  • Digital channels
  • iPod dock

Food and drink

  • Coffee/tea maker

More

  • Energy-saving switches
  • Free local calls
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • LED light bulbs
  • Phone
  • Recycling
  • Water-efficient showers only
  • Water-efficient toilets only
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately CAD 35 for adults and CAD 25 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite parties or group events are strictly prohibited
Noise-free guestrooms cannot be guaranteed
Front desk staff will greet guests on arrival.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Charles Inn Niagara-on-the-Lake
Charles Niagara-on-the-Lake
Charles Hotel Niagara-on-the-Lake
The Charles Hotel Inn
The Charles Hotel Niagara-on-the-Lake
The Charles Hotel Inn Niagara-on-the-Lake

The Charles Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 273 out of 477 reviews" "
Rating 8 - Good. 123 out of 477 reviews" "
Rating 6 - Okay. 50 out of 477 reviews" "
Rating 4 - Poor. 20 out of 477 reviews" "
Rating 2 - Terrible. 11 out of 477 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was covenient, clean and breakfast was delicious.
Stayed 1 night in Sep 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!!
Amazing place to stay. The staff are so friendly, good is delicious, and the setting is so peaceful. Perfect place to walk, curl up with a book on the porch or front patio, and enjoy the beauty of this historic building and lovely grounds.
Stayed 1 night in Sep 2024

10/10 Excellent

jenna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic experience
Stayed 1 night in Sep 2024

10/10 Excellent

Ross

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

8/10 Good

Gerry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Anne

Travelled with partner
Liked: Staff & service, property conditions & facilities
It was well located for walking and it was a peaceful environment.
Stayed 1 night in Sep 2024

10/10 Excellent

Martin

Travelled with partner
Liked: Amenities, property conditions & facilities
The Staff and accommodations were excellent- no complaints
Stayed 2 nights in Sep 2024

10/10 Excellent

David

Travelled with family, Travelled with group
Liked: Amenities
parking. Clean and organized. Easy safe walk to town. Highly recommended!
Stayed 1 night in Sep 2024

8/10 Good

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Tony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and service was excellent!
Stayed 1 night in Aug 2024

8/10 Good

Julia

Travelled with group
Liked: Cleanliness, staff & service, amenities
We loved the location and authenticity of the Charles Hotel. The rooms were well outfitted, bathrooms clean. The windows could benefit from an update.
Stayed 1 night in Aug 2024

8/10 Good

Louis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had requested a first floor room a few weeks before my stay because I have trouble climbing stairs but I was told only 2nd floor available and no elevator. The staff did help me bring my bags up and then back down at check out. Staff were very friendly and helpful.
Stayed 2 nights in Aug 2024

10/10 Excellent

thomas

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a lovely place,retreat into glamorous, indulgent time--the NOL trademark British kkkhorticulture horticulture,
Stayed 1 night in Aug 2024

10/10 Excellent

Maryann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
perfect location - just far enough away from the busy area, but walkable to plays, restaurants, etc.
Stayed 1 night in Aug 2024

8/10 Good

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Noisy
Stayed 3 nights in Aug 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property well located in a gorgeous location.
Stayed 1 night in Aug 2024

8/10 Good

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Jennifer

Liked: Staff & service
Stayed 1 night in Aug 2024

8/10 Good

Mark

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Aug 2024

10/10 Excellent

Natasha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service; variety of rooms with terraces and/or balconies; attentive and friendly staff; convenient locations.
Stayed 2 nights in Aug 2024

10/10 Excellent

Mike

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great little Inn for a night or two in Niagara on the Lake.
Stayed 1 night in Aug 2024

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was amazing
Stayed 2 nights in Jun 2024

10/10 Excellent

Darlene

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quaint boutique hotel in a quiet area and easy walking access to shops & restaurants.
Stayed 1 night in Aug 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Second time at The Charles. Love the location, you can walk to all the shops and restaurants.
Stayed 2 nights in Aug 2024

10/10 Excellent

SJ

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The relaxed atmosphere, professional poised staff, preserving a historic building, and all the small touches like fresh flowers and fabulous tea made this location an enjoyable experience; we will come again.
Stayed 1 night in Aug 2024