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Hilton Garden Inn Niagara-on-the-Lake

3.0 star property

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Photo gallery for Hilton Garden Inn Niagara-on-the-Lake

Terrace/patio
Room, 1 King Bed, Jetted Tub
Exterior
Indoor pool
Lobby

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Gym
  • Bar

Explore the area

Map
500 York Rd, Niagara-on-the-Lake, ON, L0S1J0
  • Niagara College Niagara-on-the-Lake Campus
    ‪14 min walk‬
  • Outlet Collection at Niagara
    ‪18 min walk‬
  • Royal Niagara Golf Club
    ‪2 min drive‬
  • Buffalo, NY (BUF-Buffalo Niagara Intl.)
    ‪45 min drive‬

Room options

View all photos for Room, 1 King Bed, Jetted Tub

Room, 1 King Bed, Jetted Tub

Room, 1 King Bed, Jetted Tub

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible

Room, 1 King Bed, Accessible | Living area

Room, 1 King Bed, Accessible

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Premium bedding, desk, blackout curtains, iron/ironing board

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

Premium bedding, desk, blackout curtains, iron/ironing board

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

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About this property

Hilton Garden Inn Niagara-on-the-Lake

Hotel with free parking, near Outlet Collection at Niagara
Along with an indoor pool, this smoke-free hotel has a restaurant and a fitness center. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a snack bar/deli, and a 24-hour business center are onsite. Housekeeping is available on request.
Hilton Garden Inn Niagara-on-the-Lake offers 118 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Beds feature premium bedding. LCD televisions come with premium digital channels and pay movies. Guests can make use of the in-room refrigerators and microwaves.

This Niagara-on-the-Lake hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an indoor pool and a fitness center.
Our customers tell us they can't get enough of Hilton Garden Inn Niagara-on-the-Lake's great location. During your stay, you'll be within walking distance of Outlet Collection at Niagara. You'll find features like free WiFi in public areas and free self parking, plus an indoor pool. This property offers pet-friendly amenities like an off-leash area.
  • Free WiFi and wired Internet
  • Free self parking and RV/bus/truck parking
  • Enjoy American cuisine while dining at Garden Grille and Bar
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, luggage storage, and wedding services
  • Onsite recreation includes a gym
  • Guests have great things to say about the clean accommodations and the location
  • Just a 2-minute drive from Royal Niagara Golf Club and a few minutes from Outlet Collection at Niagara
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including an off-leash area
Hilton Garden Inn Niagara-on-the-Lake offers its guests an indoor pool and a fitness center. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

You'll find a 24-hour business center on site. Event space at this hotel measures 3970 square feet (369 square meters) and includes conference space. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Hilton Garden Inn Niagara-on-the-Lake. Self parking is free.

This 3-star Niagara-on-the-Lake hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:30 AM to 11:00 AM and on weekends from 7:00 AM to 11:00 AM.
Garden Grille and Bar - This restaurant specializes in American cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Garden Grille and Bar - Onsite bar. Open daily.

Languages

Chinese (Mandarin), English, French, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; CAD 12 to 23 for adults and CAD 10 to 15 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Garden Grille and Bar
  • Garden Grille and Bar

Things to do

  • Gym
  • Indoor pool
  • Shopping
  • TV in common areas

Family friendly

  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Wedding services

Business services

  • 24-hour business centre
  • 3,970 square feet of conference space
  • Computer station

Outdoors

  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Braille/raised signage
  • Handrails in stairways (86 centimetre high)
  • Lift (107 centimetre wide door)
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (86 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • LCD TV with premium digital channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Fan
  • Free local calls
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Late check-in fee for check-in between 2:00 PM and midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: CAD 50 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 80 lbs per pet)
  • Pets cannot be left unattended
  • An off-leash area is available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 20 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately CAD 12 to 23 for adults, and CAD 10 to 15 for children
  • Pet fee: CAD 50 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 2:00 PM and midnight
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CAD 20 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a smoke detector
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 8:00 AM to 10:00 PM.
  • Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Garden Inn Hotel Niagara-on-the-Lake
Hilton Garden Inn Niagara-on-the-Lake
Niagara-on-the-Lake Hilton Garden Inn
Hilton Garden Inn Niagara-on-the-Lake Hotel
Niagara-On-The-Lake Hilton
Hilton Garden Inn Niagara-On-The-Lake Hotel Niagara-On-The-Lake
Hilton Niagara-On-The-Lake
Hilton Garden Inn Niagara on the Lake
Hilton Garden Niagara On The
Hilton Garden Inn Niagara-on-the-Lake Hotel
Hilton Garden Inn Niagara-on-the-Lake Niagara-on-the-Lake
Hilton Garden Inn Niagara-on-the-Lake Hotel Niagara-on-the-Lake

Hilton Garden Inn Niagara-on-the-Lake Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 686 out of 1004 reviews
Rating 8 - Good. 226 out of 1004 reviews
Rating 6 - Okay. 53 out of 1004 reviews
Rating 4 - Poor. 22 out of 1004 reviews
Rating 2 - Terrible. 17 out of 1004 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Jennette

Travelled with group
We booked as a group and not all group members were put on the same floor. Very disappointing for them. Noise complaints were unjustified.
Stayed 2 nights in Jan 2025

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were incredible! These were some of the kindest, genuine people I've ever met. The inside was very clean every time we came down, which says a lot considering how much snow and salt were outside. One of our best experiences.
Stayed 1 night in Jan 2025

10/10 Excellent

Carlos

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We love this Hotel, always consistence great rest!
Stayed 1 night in Jan 2025

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience.
Stayed 6 nights in Dec 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and sheer amenities offered at this location were exceptional. This was particularly evident as it was a New Year’s celebration, and the staff were exceedingly accomodating.
Stayed 1 night in Dec 2024

10/10 Excellent

Melanie

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Welcoming and dog friendly!
Stayed 1 night in Jan 2025

8/10 Good

Yuri Fernandez

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

Angelica Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Really clean, comfortable, clean bedding,clean towels. In my opinion need just a little bit upgrade. But my experience was great.
Stayed 3 nights in Dec 2024

8/10 Good

Dr. Kshama

Stayed 1 night in Dec 2024

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect place to stay at NOTL

Perfect Beautiful property! Christmas decorations were lovely!
Stayed 1 night in Dec 2024

10/10 Excellent

robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Girl at the front desk went out of her way ti make ua feel welcome
Stayed 1 night in Dec 2024

8/10 Good

MD Mustafizur

Travelled with family
Liked: Cleanliness, staff & service, amenities
Good hotel but rooms are too small and no suites are available
Stayed 1 night in Dec 2024

10/10 Excellent

Salman, West Windsor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

6/10 Okay

Rajan

Stayed 1 night in Dec 2024

8/10 Good

Heather

Stayed 1 night in Dec 2024

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful and friendly, especially my waiter Jethro. The room and linens were clean and the bed was comfortable.
Stayed 1 night in Dec 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable, everything as expected.
Stayed 1 night in Dec 2024

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was very clean, and comfortable! Definitely will be coming back :)
Stayed 1 night in Dec 2024

10/10 Excellent

Christine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a repeat stay for us. Close to outlets, Shaw Festival and border. Spacious, clean, convenient
Stayed 2 nights in Dec 2024

10/10 Excellent

Walter, Sidney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The one and only thing we did not like were the kids playing in the pool till 10:30 pm with loud music , then it quit , then they decided to have a group meeting in front of our bedroom door , that's when I got out of bed and told them to take it to their rooms ,these kids were there for a hockey tournament, I noticed a front staff member also telling them to go to their rooms , I believe her name was Dianne. You could here them running back and forth up stairs still at 12. Next day we went to have some dinner and drinks and the bartender Donna asked how our stay was ,we explained what happened, and she apologized to us , she went right over to Dianne and told her the situation of last night. Dianne came over to apologize to and asked how they could make it up to us , we told them we did not want anything, just that their parents should of showed more respect for the hotel guess. Great staff members, Donna and Dianne.
Stayed 2 nights in Nov 2024

10/10 Excellent

Kendall

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Linda

We really enjoyed our stay at this hotel. The staff were wonderful and our room was clean and quiet. Our daily breakfast was great and we also enjoyed a delicious dinner at the restaurant. We will be returning for our 61st wedding anniversary.
Stayed 3 nights in Nov 2024

8/10 Good

KWAI WO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Sherry

Travelled with partner
Liked: Property conditions & facilities
Great place to stay! Very clean and staff very friendly
Stayed 1 night in Nov 2024

10/10 Excellent

SAMMIE

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 1 night in Nov 2024