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Empress Inn and Suites by The Falls

2.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Empress Inn and Suites by The Falls

Exterior
Pool
Exterior
Reception
Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Reviews

6.0 out of 10

Popular amenities

  • Bar
  • Room service
  • Laundry
  • 24/7 front desk
  • Parking available
  • Housekeeping

Explore the area

Map
5951 Clark Avenue, Niagara Falls, ON, L2G 3W3
  • Queen Victoria Park
    5 min walk
  • Greg Frewin Theatre
    5 min walk
  • Skylon Tower
    6 min walk
  • Buffalo, NY (BUF-Buffalo Niagara Intl.)
    38 min drive

Room options

Standard Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Double Room

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Standard Double Room

  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Standard Room

  • Sleeps 2
  • 1 Queen Bed

Family Room, Multiple Beds

  • Sleeps 6
  • 3 Queen Beds

Similar properties

Exterior

Days Inn by Wyndham Fallsview

Pool
Free WiFi
Restaurant
Air conditioning
3.3 out of 5, (1950)
The price is €44
for 1 night
includes taxes & fees
9 Jan - 10 Jan
Days Inn by Wyndham Fallsview

About this property

Empress Inn and Suites by The Falls

Victorian hotel with a 24-hour front desk connected to the convention center in Niagara Falls
Along with a restaurant, this hotel has a bar/lounge and self parking. Free WiFi in public areas and a free manager's reception are also provided. Additionally, concierge services, dry cleaning, and laundry facilities are onsite.
Empress Inn and Suites by The Falls offers 80 accommodations, which are accessible via exterior corridors and feature MP3 docking stations and washers/dryers. Rooms open to balconies. Each accommodation is individually furnished and decorated. Pillowtop beds feature Egyptian cotton sheets and premium bedding. 32-inch plasma televisions come with premium digital channels and video-game consoles. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and designer toiletries.

This Niagara Falls hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and safes; free local calls are provided (restrictions may apply). In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Our customers tell us they enjoy the overall value at Empress Inn and Suites by The Falls. During your stay, you'll be connected to the convention center, and just a quick walk from Fallsview Casino. Free WiFi in public areas, a free manager's reception, and a restaurant are available.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Self parking available for a fee
  • Services include babysitting, supervised childcare, and dry cleaning/laundry
  • Onsite recreation includes helicopter/airplane tours
  • Guests speak favorably about the value of their stay and the clean accommodations
  • Within a 10-minute walk of Fallsview Casino and Skylon Tower
  • Airport shuttle service available for a fee
There's a restaurant on site. You can enjoy a drink at the bar/lounge. A free manager's reception is offered. WiFi is free in public spaces.

Barbecue grills, a vending machine, and multilingual staff are also featured at the family-friendly Empress Inn and Suites by The Falls. An airport shuttle (available on request) is available for a fee. Parking is available for a fee.

Smoking is allowed in designated areas at this Victorian Niagara Falls hotel.

The hotel hosts a free manager's reception on select days.
Empress Inn and Suites by The Falls has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (CAD 10.00 per day; includes in/out privileges)
  • Return airport shuttle (surcharge)
  • Airport shuttle on request
  • Limo/town car service

Food and drink

  • 1 restaurant
  • 1 bar
  • Free manager's reception
  • Room service available

Things to do

  • Helicopter/aeroplane tours

Family friendly

  • Babysitting services
  • Laundry facilities
  • Microwave
  • Fridge
  • Soundproofed rooms
  • Supervised childcare
  • Washer/dryer

Conveniences

  • ATM/banking services
  • Free newspapers in reception
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance

Outdoors

  • BBQ grill(s)

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Assistive listening devices available
  • Braille signage
  • Wheelchair-accessible (may have limits)

More

  • Designated smoking areas
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hairdryer (on request)
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • 32-inch plasma TV
  • Digital channels
  • MP3 dock
  • Premium channels
  • Video game console

Food and drink

  • Microwave
  • Fridge

More

  • Access via exterior corridors
  • Desk
  • Free local calls
  • In-room massage
  • Individually decorated
  • Individually furnished
  • Iron/ironing board (on request)
  • Safe
  • Soundproofing
  • Washer and dryer

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:00 PM
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: CAD 20

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 4 years old and younger stay free when using existing bedding.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 100 per stay
  • Breakage deposit: CAD 100 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: CAD 10.00 per day (in/out privileges)
  • Late check-out fee: CAD 20 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
This property accepts credit cards; cash is not accepted
Safety features at this property include window guards
Front desk staff will greet guests on arrival.

We should mention

  • Children 4 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Empress Falls
Empress Inn
Empress Inn Falls
Empress Inn Elevate Rooms Niagara Falls
Empress Inn Elevate Rooms
Empress Elevate Rooms Niagara Falls
Empress Elevate Rooms
Empress Inn Suites by the Falls
Empress Suites By The Falls
Empress Inn Suites by Elevate Rooms
Empress Inn and Suites by The Falls Hotel
Empress Inn and Suites by The Falls Niagara Falls
Empress Inn and Suites by The Falls Hotel Niagara Falls

Empress Inn and Suites by The Falls Reviews

Reviews

6.0
Rating 10 - Excellent. 144 out of 1000 reviews" "
Rating 8 - Good. 244 out of 1000 reviews" "
Rating 6 - Okay. 232 out of 1000 reviews" "
Rating 4 - Poor. 155 out of 1000 reviews" "
Rating 2 - Terrible. 225 out of 1000 reviews" "

5.8/10

Cleanliness

6.4/10

Staff & service

5.4/10

Amenities

5.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

Aundre

Travelled with family
Good sized room with 3 double beds. Mattresses were a little too firm. Not enough pillows. Noisy at times throughout the night. Toilet paper was very thin, not even sure it was 1-ply. A few lights were not working. Cable TV did not have many options. I would suggest investing in Smart TVs.
Stayed 1 night in Sep 2024

2/10 Terrible

Teresita

Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
You can’t enjoy
Stayed 2 nights in Aug 2024

4/10 Poor

stuart

Disliked: Cleanliness, property conditions & facilities
Small, dated, old
Stayed 1 night in Sep 2024

6/10 Okay

Carla

Stayed 1 night in Sep 2024

6/10 Okay

Maria

Stayed 2 nights in Aug 2024

8/10 Good

Albin

Travelled with partner
Liked: Staff & service
Overall it was great and peaceful
Stayed 2 nights in Sep 2024

4/10 Poor

charles

Stayed 1 night in Aug 2024

8/10 Good

Razvan, Toronto

Liked: Amenities
Shower switch kind of funny and difficult to figure out.
Stayed 1 night in Sep 2024

2/10 Terrible

luma

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

2/10 Terrible

Matt

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

6/10 Okay

Greg

Disliked: Amenities, property conditions & facilities
an old, tired motor inn in an unappealing area.
Stayed 1 night in Sep 2024

8/10 Good

Manjit

Liked: Staff & service
I like the room
Stayed 1 night in Sep 2024

6/10 Okay

Brian

Travelled with family, Travelled with group
We were told to keep the noise down and we were only talking and not very loud.
Stayed 2 nights in Sep 2024

2/10 Terrible

Charles

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would rather stay on the street than to stay in this property again. The bed sheets on both beds were stained along with the pillow cases. I had taken my bathing suit, baited by the idea of a hot tub, only if we greeted with a giant sign reading "former pool area". walls and ceiling are paper thin, afternoon nap was regularly interrupted by people banging on them. Window frame was split and the carpet baseboard was falling off the wall. Charged $10 a day for parking, and then when I came back to the property late at night there was no parking left. The attendant directed me to park at the restaurant next door, with no clear signs that my car would not be towed away. Literally the only good thing I have to say about this property is that the air conditioning worked. Avoid it like the plague
Stayed 2 nights in Sep 2024

10/10 Excellent

Harsh

Liked: Cleanliness
Stayed 1 night in Aug 2024

8/10 Good

Chris

Stayed 1 night in Aug 2024

8/10 Good

Maria

Travelled with family
Liked: Amenities
Is a good place quieter good to relax
Stayed 2 nights in Aug 2024

4/10 Poor

Mary

Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
The room was nice and clean. But was kept awake with a group of people screaming and partying right outside my door, throwing water bottles off the balcony until 3am. When I went out to leave the next day, my vehicle (that I might add I had to pay extra for parking for) was vandalized. I strongly suggest having security available during peak days or busy weekends. To avoid losing potential customers or the trust of previous customers. I would not recommend nor feel comfortable staying at the risk of having my vehicle destroyed.
Stayed 1 night in Aug 2024

8/10 Good

munad

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great place to stay. Everything is nearby, walking distance. WEGO bus stop is 2 min walk. The only thing is tight parking over night.
Stayed 1 night in Aug 2024

8/10 Good

Flor

Liked: Cleanliness, staff & service, property conditions & facilities
I don’t like to pay the parking extra, while booking with Expedia
Stayed 2 nights in Aug 2024

4/10 Poor

belkacem

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Md Mamun

Stayed 1 night in Aug 2024

2/10 Terrible

luis

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst hotel ever
The worst hotel ever dirty,dirty, dirty not comfortable out of date smell very bad not recommend
Stayed 2 nights in Aug 2024

6/10 Okay

afshan

Disliked: Property conditions & facilities
parking is extra on top it was still an issue the rooms aee not as shown on pics minimial shanpoo soap and clean. there were hair in bathroom check in and out took too long.
Stayed 2 nights in Aug 2024

2/10 Terrible

Zakria

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I did not stay at this hotel.
Stayed 1 night in Aug 2024