A suite of rooms... really nicely designed rooms (real art on the walls rather than generic prints, wonderfully modern bathroom design, etc.)... secure car park... and all for the same price as a manky Travel Lodge room! This should be five stars, awesome value, glowing recomendation... but it isn't.
Unfortunately, once you contend with the broken lift, the broken swipe-card reader (so desk staff had to be fetched to help each guest get to the rooms, leading to grumpy staff), the broken toilet roll holder (leading to the toilet roll repeatedly falling off and rolling away across the floor), the desk chair designed more for looks than to be sat on for work... it's hard to be quite so enthusiastic..
The concept may be great, but the details need more work! So - good hotel? Absolutely. I will certainly use it again next time I'm back in Newcastle. But it's such a shame that it isn't as good as it could be and should be.