Hotel in Newcastle-Under-Lyme with a 24-hour front desk and a restaurant
Along with a restaurant, this smoke-free hotel has a bar/lounge and dry cleaning. Free WiFi in public areas and free self parking are also provided. Additionally, laundry facilities, a 24-hour front desk, and express check-out are onsite.
Borough Arms Hotel offers 40 accommodations with coffee/tea makers and complimentary toiletries. LCD televisions are featured in guestrooms.
Bathrooms include bathtubs or showers. This Newcastle-Under-Lyme hotel provides complimentary wireless Internet access. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.
Our customers tell us they can't get enough of the helpful staff at Borough Arms Hotel. During your stay, you'll be within walking distance of New Vic Theatre. You'll find features like free WiFi in public areas and free self parking, plus a restaurant.
Free WiFi
Free self parking
Enjoy British cuisine while dining at Ostler Restaurant
Full breakfast served weekends for a fee
Services include dry cleaning/laundry, tour or ticket assistance, and luggage storage
Guests have great things to say about the value of their stay and the helpful staff
Just a 3-minute drive from Loomer Road Stadium and a few minutes from New Vic Theatre
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Borough Arms Hotel also features tour/ticket assistance, complimentary newspapers in the lobby, and laundry facilities. Free self parking is available.
This 3-star Newcastle-Under-Lyme hotel is smoke free.
For a fee, guests can enjoy full breakfast on weekends from 7:00 AM and 9:00 AM.
Ostler Restaurant - This restaurant specializes in British cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Gladstone Lounge Bar - This pub serves lunch only. Open daily.
Room service (during limited hours) is available.
Languages
English, Spanish
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and public transport
Free self-parking on site
Food and drink
Full breakfast available for a fee weekends 7:00 AM–9:00 AM: GBP 9.50 for adults and GBP 6.95 for children
1 restaurant
1 bar
Room service available
Restaurants on site
Ostler Restaurant
Gladstone Lounge Bar
Family friendly
Laundry facilities
Conveniences
Banquet hall
Free newspapers in reception
Front-desk safe
Guest services
24-hour front desk
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Tour/ticket assistance
Wedding services
Business services
Meeting rooms
Accessibility
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
This property does not have any lifts
Upper floors accessible by stairs only
Wheelchair-accessible registration desk
Wheelchair-accessible (may have limits)
More
Smoke-free property
Room amenities
Bedroom
Bed sheets
Heating
Bathroom
Bath or shower
Free toiletries
Hairdryer (on request)
Private bathroom
Towels
Entertainment
LCD TV
Food and drink
Coffee/tea maker
More
Iron/ironing board (on request)
Mobile key entry
Policies
Check-in
Check-in start time: 2:00 PM; Check-in end time: 4:00 AM
Early check-in subject to availability
Early check-in fee: GBP 15.00
Contactless check-in available
Late check-in subject to availability
Late check-in fee: GBP 15.00 for check-in between 11:00 AM and noon
Minimum check-in age: 18
Check-out
Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available
Special check-in instructions
Front desk staff will greet guests on arrival
Access methods
Staffed front desk
Pets
No pets allowed, but service animals are welcome
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Payment types at the property
Important information
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for full breakfast: approximately GBP 9.50 for adults and GBP 6.95 for children
Early check-in fee: GBP 15.00 (subject to availability)
Late check-in fee: GBP 15.00 for check-in between 11:00 AM and noon
Late check-out is available for a fee (subject to availability)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
You need to know
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Front desk staff will greet guests on arrival.
Property is also known as
Borough Arms Hotel Hotel
Borough Arms Hotel
Borough Arms Hotel Newcastle-Under-Lyme
Borough Arms Newcastle-Under-Lyme
Borough Hotel
Borough Arms Hotel Newcastle-Under-Lyme
Borough Arms Hotel Hotel Newcastle-Under-Lyme
Borough Arms Hotel Reviews
Reviews
7.6
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Great for the price (£70 for the night). The wall's have absolutely no sound proof so can hear everything next door. The room itself is nice and spacious, with coffee etc. The cooked breakfast was a highlight and would give 5* for this. Was 9.50 a person and included tea/ coffee and orange and apple juice. Would fully recommend to anyone okay with being to hear the person next door
Robert
Stayed 1 night in Aug 2024
8/10 Good
A
18 Aug 2024
Liked: Cleanliness, staff & service, room comfort
Kindly staff, but moderate room and bathroom.
Very helpful and friendly receptipn staff. Room was nothing exceptional with fairly poor bathroom provisions, in particular no shower gel/shampoo.
Nothing outstanding, but nice people.
Had a great time at the hotel friendly staff comfortable bed, we had lunch before we went to the theatre. The breakfast was lovely as well you can have continental and full English.
My room was on the top floor, no lift, room was cold. My partner struggled to get into the shower as the doors didn’t give good access and the shower was raised about 1ft leaving it dangerous when stepping out, fear of slipping. Staff however helpful and friendly.
Was given a room in the Anex across the car park . It was terrible, cold and dirty but I told the lady receptionist the next day and she was lovely. She moved us into the main hotel and gave us a lovely room which was clean and warm and the bed was comfy. Only complaint was thick dust in top of radiator.
Marjorie
Stayed 2 nights in Mar 2024
6/10 Okay
Tracy
7 Mar 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hotel was very tired looking. Parking was very difficult. It was noisy on the main Road and with the streetlights outside the room was never dark
It was quite and well connected to the under-lyne town centre. But around the area it was mainly all road there wasn't a nice place to have a walk. Appart from that all good.
King
Stayed 1 night in Mar 2024
8/10 Good
GUY
16 Feb 2024
GUY
Stayed 1 night in Feb 2024
6/10 Okay
Matt
7 Feb 2024
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Stayed in room 25, window would not close fully so noise from road outside affected noghts sleep. If it had been a cold night I suspect the room would have been cold.
Towel rail in bathroom was broken and cold.
Kettle was intermittant.
Breakfast was good and all staff I encountered were friendly.
Overall reasonable value gor money but more general maintenance would make it excellent.
Lovely old Coach house near the centre of Newcastle under Lyme
John
Stayed 2 nights in Dec 2023
8/10 Good
Graham
3 Dec 2023
Graham
Stayed 1 night in Dec 2023
10/10 Excellent
Roger
28 Nov 2023
Roger
Stayed 1 night in Nov 2023
6/10 Okay
Chioma
Business traveller
28 Nov 2023
My room was close up to the room and the sounds from cars,ambulances and all meant my sleep was short. Wish there was a noise protector to help guest enjoy their stay
The accommodation is basic but great for exploring the area. The staff are excellent and really helpful. The restaurant is great and the food is excellent. We will return again if in the area. The hotel recommended going to the Wedgwood factory which was a full day visit and really enjoyable.