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The Gateway Inn

4.5 star property

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Photo gallery for The Gateway Inn

Front of property
Premium bedding, minibar, in-room safe, desk
Reception
Property entrance
Superior Spa Suite | Living area

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Room service
  • Breakfast available
  • 24/7 front desk
  • Gym

Explore the area

Map
32 Industrial Drive, Mayfield, NSW, 2304
  • University of Newcastle
    ‪5 min drive‬
  • Newcastle International Sports Centre
    ‪5 min drive‬
  • Newcastle Showground
    ‪5 min drive‬
  • Newcastle, NSW (BEO-Belmont)
    ‪31 min drive‬

Room options

View all photos for Deluxe King with Spa

Premium bedding, minibar, in-room safe, desk

Deluxe King with Spa

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Spa Suite

Superior Spa Suite

Superior Spa Suite

  • 40 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe King

Premium bedding, minibar, in-room safe, desk

Deluxe King

  • 26 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Deluxe King Accessible

Deluxe King Accessible

Deluxe King Accessible

  • 24 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom Apartment

Premium bedding, minibar, in-room safe, desk

One Bedroom Apartment

  • 50 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior King Balcony

Superior King Balcony

Superior King Balcony

  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior King

Superior King

Superior King

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Two-bedroom Apartment

42-inch LCD TV with cable channels, TV, iPod dock

Two-bedroom Apartment

  • 75 sq m
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed

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Spa

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  • Pool
  • Parking included
  • Free WiFi
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4.3 out of 5, Excellent, (999)
The price is €121
for 1 room
includes taxes & fees
13 Mar - 14 Mar
The Executive Inn

About this property

The Gateway Inn

Suburban Newcastle hotel in Mayfield with 4 restaurants
This smoke-free hotel features 4 restaurants, 2 bars/lounges, and a health club. Free WiFi in public areas and free self parking are also provided. Additionally, a snack bar/deli, a coffee shop/cafe, and dry cleaning are onsite.
The Gateway Inn offers 93 air-conditioned accommodations with iPod docking stations and minibars. Beds feature premium bedding. 42-inch LCD televisions come with cable channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Newcastle hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a health club.

Children under 16 years old are not allowed in the fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of The Gateway Inn's great location. During your stay, you'll be close to Newcastle Beach. You'll find features like free WiFi in public areas and free self parking, plus 4 restaurants.
  • Free WiFi
  • Free self parking, extended parking, and RV/bus/truck parking
  • Options for a bite to eat or a relaxing drink include 4 restaurants, a coffee shop, and 2 bars/lounges
  • Cooked-to-order breakfast served daily for a fee
  • Amenities include 2 meeting rooms, laundry facilities, and a car charging station
  • Onsite recreation includes a gym and a playground
  • Guests have great things to say about the clean accommodations and the location
  • Just a 4-minute drive from Allowah Street Reserve and a few minutes from University of Newcastle
There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi. There are 2 meeting rooms available. A health club, a vending machine, and laundry facilities are also featured at the luxury The Gateway Inn. Limited free parking is available on a first-come, first-served basis.

This 4.5-star Newcastle hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6 AM to 9:30 AM and on weekends from 7 AM to 10 AM.
The Gateway Inn has 4 restaurants on site.
Room service (during limited hours) is available.

Languages

English, Italian, Japanese, Thai

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free extended parking on site
  • Motorhome/coach/lorry parking (free) on site
  • Limited on-site parking
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • Height restrictions apply for on-site parking
  • On-site parking includes off-street options
  • Free off-site parking

Food and drink

  • Cooked-to-order breakfast available for a fee 6 AM–9:30 AM on weekdays and 7 AM–10 AM on weekends: AUD 8-40 for adults and AUD 8-15 for children
  • 4 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges
  • Room service available

Things to do

  • Fitness centre
  • Playground

Family friendly

  • Laundry facilities
  • Playground
  • Fridge
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Vending machine

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage

Business services

  • Meeting rooms - 2

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Lift
  • Grab bar near toilet
  • In-room accessibility
  • Low-height worktop and sink
  • Raised toilet seat
  • Wheelchair-accessible parking
  • Wheelchair-accessible (may have limits)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Premium bedding

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 42-inch LCD TV
  • TV channels
  • iPod dock
  • Films for purchase

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Minibar
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

The property charges 2.5 percent for credit card payments
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 15 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately AUD 8 to 40 for adults, and AUD 8 to 15 for children
  • Credit card charges are subject to a surcharge of 2.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Up to 2 children 15 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Gateway Inn Newcastle
Gateway Newcastle
Newcastle Gateway
Gateway Inn Mayfield
The Gateway Inn Hotel
The Gateway Inn Mayfield
The Gateway Inn Hotel Mayfield

The Gateway Inn Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 572 out of 1001 reviews
Rating 8 - Good. 305 out of 1001 reviews
Rating 6 - Okay. 67 out of 1001 reviews
Rating 4 - Poor. 37 out of 1001 reviews
Rating 2 - Terrible. 20 out of 1001 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Steve

Stayed 1 night in Oct 2024

10/10 Excellent

HYEONGSEOB

Stayed 2 nights in Oct 2024

2/10 Terrible

sharon

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

8/10 Good

Linda, Beaconsfield

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service
Convenient to club
Stayed 2 nights in Oct 2024

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, property conditions & facilities
Ticked all the boxes
Stayed 1 night in Oct 2024

8/10 Good

Lara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, comfortable stay.
Stayed 1 night in Aug 2024

4/10 Poor

Emilio

Stayed 1 night in Oct 2024

4/10 Poor

Sam

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Upon arrival we were greeted and given our cards. Room was spacious, clean and tidy, and modern. The wine bottle in the fridge was opened already with some missing- i rang and said it wasnt us so we wouldnt be charged- no issues there. Next we checked out the bathroom, particularly the double ended bath which was the whole reason i booked this hotel and room. The bath was large and clean with about 6 jets. BUT the tap handle was at the pillow at one end of the bath so rendering it useless, the plug kept popping up and down causing my wifes leg to get pinched- romantic night ruined. The king bed was comfy. TVs both wouldnt cast to mobiles despite trying android and iphones. Heres the kicker- the aircon duct directly above the bed is not well insulated to outside, so when it rains the water falls from the high section of the building directly on the duct causing a sound like hail is on a tin roof- even though it was spitting rain outside. This caused us to be awake most of the night. Upon checkout i politely let the front desk staff know of our concerns and we were told 'thats how its always been' and theres nothing they could do about it. This tells me they are clearly aware of these 2 big issues! Room 1114.
Stayed 1 night in Sep 2024

10/10 Excellent

Rebecca

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were lovely, slightly overpriced, but convenient, clean and safe. I lost my hearing aid whilst checking out, staff were amazing and immediately helped locate and return to me. Would happily stay again. No complaints at all.
Stayed 1 night in Sep 2024

10/10 Excellent

Andrew

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Sep 2024

8/10 Good

Katie

Travelled with family
Liked: Cleanliness, staff & service
Was a nice quiet setting. Parking was hard to get close to the hotel, nice clean staff were pleasant.
Stayed 1 night in Aug 2024

8/10 Good

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely, only problem was the dual shower head one didn't work as it should.
Stayed 1 night in Aug 2024

10/10 Excellent

Roderick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

6/10 Okay

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely and clean room very friendly and helpful staff was not a fan of the glass wall of the bathroom I like privacy when I’m in the bathroom
Stayed 1 night in Aug 2024

10/10 Excellent

PETER, Lavington

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet location adjoining club, staff helpful
Stayed 1 night in Aug 2024

10/10 Excellent

Jean-mark

Stayed 1 night in Aug 2024

2/10 Terrible

Promod

Business traveller, Travelled with group
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
We were very upset with how the staff treating to gusts and at that point, I even thought for a moment to ring the police or our lawyer. Three people mentioned that each of them is the Inn manager at three different time; even difficult to make a complaint. Very very rude. The staff asked to leave us if we don’t want to stay at around 9.00pm at night. Very disappointed. It is obvious that the management is not caring/ less caring about customer service. We simply asked for the receipt for credit card payment and the staff refused and strongly verbally harassed us. He asked to read the booking confirmation and the company can not give receipts at all. That is completely illegal in Australia: I have nothing against him personally as he looks like immigrant who has no clue about what he was doing except treating: I felt like he was going to hit me any time with his body language. I am thinking to send group memo to all of our group of companies, partners, clients and members the description of what we experienced and think twice for any business/official/work stays in this place. As we don't want any Australian to face such inconveniences and bullying. However, we informed the company CEO in writing about our inconvenience and unethical customer handling. Waiting to hear This is the first time we experienced such disappointment from hotel industry: No way we recommend to anyone who anticipates peace of mind and quality service (actually, any sort of service) at all.
Stayed 1 night in Jul 2024

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quality hotel not what I expected on par with all the big hotels. Keep up the great service
Stayed 1 night in Jul 2024

8/10 Good

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service
Uncomfortable bed in Rm 1115. Exceptional staff at front to greet you and to see you off.
Stayed 1 night in Jul 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is convenient, has easy parking and hood dining options
Stayed 1 night in Jul 2024

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, nice products, quality tea.
Stayed 1 night in Jun 2024

2/10 Terrible

Stuart

Business traveller
Disliked: Staff & service
Another $100 "pre-auth" scam & 28 days for refund!
another motel stealing $100 from every patron under the "pre-auth" scam ... avoid at all costs as its a 28 day wait for your $100 if you ever see it again !
Stayed 1 night in Jun 2024