See all properties

Virgin Hotels New York City

5.0 star property

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Virgin Hotels New York City

Minibar, in-room safe, desk, laptop workspace
Terrace/patio
55-inch Smart TV with digital channels, TV, Netflix
Minibar, in-room safe, desk, laptop workspace
Restaurant

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Pool
  • Bar
  • Room service

Explore the area

Map
1227 Broadway, New York, NY, 10001
  • 5th Avenue
    3 min walk
  • The Glass Ceiling NoMad
    1 min walk
  • 28 St. Station (Broadway)
    2 min walk
  • New York, NY (LGA-LaGuardia)
    26 min drive

Room options

View all photos for Grand Suite (Sky Grand Chamber Suite Empire Views)

Minibar, in-room safe, desk, laptop workspace

Grand Suite (Sky Grand Chamber Suite Empire Views)

  • 59 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Chamber King)

City view

Room, 1 King Bed (Chamber King)

  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Chamber King ADA)

City view

Room, 1 King Bed, Accessible (Chamber King ADA)

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Penthouse, Multiple Beds (Penthouse King Suite)

Penthouse, Multiple Beds (Penthouse King Suite)

Penthouse, Multiple Beds (Penthouse King Suite)

  • 156 sq m
  • City view
  • Sleeps 4
  • 2 King Beds

View all photos for Grand Suite, Accessible, Terrace (Sky Grand Chamber Suite + Terrace ADA)

Minibar, in-room safe, desk, laptop workspace

Grand Suite, Accessible, Terrace (Sky Grand Chamber Suite + Terrace ADA)

  • 54 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Accessible (Chamber 2 Double Beds ADA)

Minibar, in-room safe, desk, laptop workspace

Room, 2 Double Beds, Accessible (Chamber 2 Double Beds ADA)

  • 37 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, Multiple Beds (Richard's Flat King Suite)

City view

Suite, Multiple Beds (Richard's Flat King Suite)

  • 260 sq m
  • City view
  • Sleeps 4
  • 2 King Beds

View all photos for Room, City View (Sky Chamber City View)

City view

Room, City View (Sky Chamber City View)

  • 25 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, View (Sky Chamber King Empire View)

City view

Room, 1 King Bed, View (Sky Chamber King Empire View)

  • 26 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Suite, 1 King Bed (Grand Chamber King Suite)

Minibar, in-room safe, desk, laptop workspace

Grand Suite, 1 King Bed (Grand Chamber King Suite)

  • 44 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Suite, Terrace (Sky Grand Chamber Suite + Terrace)

Minibar, in-room safe, desk, laptop workspace

Grand Suite, Terrace (Sky Grand Chamber Suite + Terrace)

  • 45 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Suite, City View (Sky Grand Chamber Suite - City View)

Minibar, in-room safe, desk, laptop workspace

Grand Suite, City View (Sky Grand Chamber Suite - City View)

  • 52 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Accessible (Sky Chamber 2 Double Beds w/ View ADA)

Minibar, in-room safe, desk, laptop workspace

Room, 2 Double Beds, Accessible (Sky Chamber 2 Double Beds w/ View ADA)

  • 37 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds (Chamber 2 Double Beds)

Minibar, in-room safe, desk, laptop workspace

Room, 2 Double Beds (Chamber 2 Double Beds)

  • 31 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible, City View (Sky Chamber King City View ADA)

City view

Room, 1 King Bed, Accessible, City View (Sky Chamber King City View ADA)

  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, View (Sky Chamber 2 Double Beds w/ View)

Minibar, in-room safe, desk, laptop workspace

Room, 2 Double Beds, View (Sky Chamber 2 Double Beds w/ View)

  • 31 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

Similar properties

Exterior

Tempo by Hilton New York Times Square

Pet-friendly
Free WiFi
Restaurant
Air conditioning
4.7 out of 5, Exceptional, (3439)
The price is €403
for 1 night
includes taxes & fees
1 Jan - 2 Jan
Tempo by Hilton New York Times Square

About this property

Virgin Hotels New York City

Luxury New York hotel in Manhattan with 2 restaurants
This smoke-free hotel features 2 restaurants, a full-service spa, and 3 bars/lounges. WiFi in public areas is free. Additionally, a 24-hour fitness center, a poolside bar, and a snack bar/deli are onsite.
Virgin Hotels New York City offers 463 accommodations with minibars and laptop-compatible safes. Accommodations offer separate sitting areas. 55-inch Smart televisions come with premium digital channels and Netflix. Bathrooms include showers with rainfall showerheads, bathrobes, designer toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Exhale Spa has 10 treatment rooms including rooms for couples. Services include deep-tissue massages, sports massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

The sightseeing around Virgin Hotels New York City gets high marks from our customers. During your stay, you're just a quick walk from 5th Avenue. You'll find features like free WiFi in public areas, plus 2 restaurants and 3 bars. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi
  • Drinking and dining options include 2 restaurants, a coffee shop, a poolside bar, and 3 bars/lounges
  • Cooked-to-order breakfast served daily for a fee
  • Valet parking available for a fee
  • Take a swim in the seasonal outdoor pool
  • Indulge with aromatherapy, massages, or body treatments at Exhale Spa
  • Amenities include a front-desk safe, a business center, and 8 meeting rooms
  • Onsite recreation includes a 24-hour gym and bike rentals
  • Guests really like the accommodations for the spaciousness, comfy beds, and cleanliness
  • Within a 10-minute walk of Empire State Building and Madison Square Garden
  • Cats and dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Virgin Hotels New York City offers its guests a full-service spa, a 24-hour fitness center, and a seasonal outdoor pool. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Public spaces have free WiFi.

Business amenities include a business center, 8 meeting rooms, and coworking spaces. The luxury Virgin Hotels New York City also features spa services, concierge services, and dry cleaning/laundry services. Parking is available for a fee.

This 5-star New York hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to 11:00 AM.
Everdene - Onsite fine-dining restaurant.
24-hour room service is available.

Languages

Afrikaans, Arabic, Chinese (Cantonese), Chinese (Mandarin), English, Filipino, French, Greek, Hindi, Italian, Korean, Slovenian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Secured covered valet parking on site (USD 75 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7:00 AM–11:00 AM: USD 40-125 per person
  • 2 restaurants and 1 coffee shop/cafe
  • 3 bars/lounges and 1 poolside bar
  • 24-hour room service

Restaurants on site

  • Everdene

Things to do

  • 24-hour fitness centre
  • Bike rentals
  • Full-service spa
  • Seasonal outdoor pool

Family friendly

  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Turndown service

Business services

  • Business centre
  • Coworking spaces
  • Meeting rooms - 8

Spa

  • 10 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Couples treatment room(s)
  • Facials
  • Massage - deep-tissue
  • Massage - prenatal
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Lift
  • Lift door width (centimetres): 127
  • Front entrance ramp
  • Handrails in stairwells
  • Stairwell handrail height (centimetres): 92
  • Pool hoist on site
  • Step-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • 1 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 92
  • Wheelchair-accessible restaurant

More

  • Couples dining
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Heating (climate-controlled)

Bathroom

  • Dressing gowns
  • Designer toiletries
  • Hairdryer
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • 55-inch smart TV
  • Digital channels
  • Hulu
  • Netflix
  • Premium channels
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Mobile key entry
  • Phone
  • Separate sitting area
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 109 per accommodation, per stay
  • Only dogs and cats are allowed
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 38.11 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 40 to 125 per person
  • Covered valet parking fee: USD 75 per day
  • Pet fee: USD 109 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival.

We should mention

  • The seasonal pool will open in May and close in September.
  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Virgin Hotels York City York
Virgin Hotels New York City Hotel
Virgin Hotels New York City New York
Virgin Hotels New York City Hotel New York

Virgin Hotels New York City Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1425 out of 2114 reviews" "
Rating 8 - Good. 347 out of 2114 reviews" "
Rating 6 - Okay. 163 out of 2114 reviews" "
Rating 4 - Poor. 104 out of 2114 reviews" "
Rating 2 - Terrible. 75 out of 2114 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Wellington

Liked: Cleanliness, staff & service, property conditions & facilities
Good energy
Stayed 2 nights in Mar 2024

10/10 Excellent

Shivan

Liked: Cleanliness, staff & service, property conditions & facilities
New and clean!
Stayed 2 nights in Sep 2024

10/10 Excellent

ellen, germantown

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Kulwinder

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in Sep 2024

10/10 Excellent

Carla, Brooklyn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I loved my stay here! The staff was helpful and kind. The room was spacious, I did the sky view king room. I didn’t care much for the breakfast, upset that I paid for something that wasn’t really worth the price. I thought it was going to be buffet style but it wasn’t. American was eggs, toast, potatoes, coffee, and juice. Continental was muffins, granola, yogurt. Overall, I would stay here again
Stayed 2 nights in Sep 2024

8/10 Good

Brooke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice area, nice hotel
The room was comfy and very nicely done. The lobby of the hotel was lacking, well worn and beat up, but otherwise, the rest of the hotel was lovely. The bed was comfy. Love the separate shower/toilet! The burger was awful, just FYI. The pickle-y sauce on it ruined the whole thing and made it inedible. The few other menu items we tried were very chain-like, so I'm going to say only go to the restaurant for the nice patio and drinks and head out to eat.
Stayed 2 nights in Sep 2024

8/10 Good

Alan

Business traveller
Stayed 2 nights in Sep 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, very modern! Love the spa, 3rd floor deck, and pool!
Stayed 2 nights in Sep 2024

10/10 Excellent

Thomas

Stayed 2 nights in Aug 2024

10/10 Excellent

Naomi

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Victoria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Intimate property with lots of amenities! Loved the pool, cocktails and absolutely loved the vanity in the bathroom. Small rooms but very well designed.
Stayed 3 nights in Sep 2024

10/10 Excellent

Naomi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice clean and safe! The spa is amazing
Stayed 1 night in Sep 2024

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Stefano

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice property in the city
Stayed 2 nights in Sep 2024

6/10 Okay

Patricia

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Sep 2024

8/10 Good

claudio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice, but not totally finished, We were on the 10th floor and one evening the fire alarm went off everybody on that floor went to the reception and waited. They told us there wasn’t a fire. It was a fault with the alarm system and to go back to our rooms for the inconvenience they said, there will be a refund of sort's. not that I am that bothered, but in America, everybody expects their tips so they shouldn’t say things unless they’re actually going to do it
Stayed 3 nights in Aug 2024

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was excellent The service providers were outstanding.
Stayed 2 nights in Sep 2024

8/10 Good

Fa

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Aug 2024

8/10 Good

Fa

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Aug 2024

8/10 Good

Fa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Views
Stayed 5 nights in Sep 2024

4/10 Poor

dori

Business traveller
Disliked: Cleanliness, staff & service, amenities
Disappointing Stay - Standards Have Dropped This was my second time staying at the Virgin Hotel in NYC, and unfortunately, it was a letdown compared to my first visit. While my initial stay was fine, this time around, the experience was far from satisfactory. First, they still seem to be operating with Covid-era in-room dining practices, which means disposable utensils, a far cry from the more premium pre-Covid service I would expect. It feels like they’ve been slow to bring back the full guest experience. Housekeeping was another issue. Over my 4-day stay, they didn’t clean the room properly at all. The room wasn’t vacuumed, toilet paper wasn’t replenished, and fresh towels were never provided unless I requested them. It was frustrating to come back to a room that clearly wasn’t given any attention. Additionally, I had issues with the TV not being connected properly. When they tried to fix it, they ended up leaving marks on the wall, and the problem still wasn’t resolved. No one came back to address the damage either. Overall, my expectations were higher, especially based on my previous experience. For a hotel that prides itself on quality and guest experience, this stay left much to be desired.
Stayed 4 nights in Sep 2024

10/10 Excellent

Becky

Stayed 1 night in Aug 2024

2/10 Terrible

shannon

Stayed 2 nights in Aug 2024