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Virgin Hotels New York City

5.0 star property

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Photo gallery for Virgin Hotels New York City

Suite, Multiple Beds (Richard's Flat King Suite)
Minibar, in-room safe, desk, laptop workspace
Restaurant
Suite, Multiple Beds (Richard's Flat King Suite)
Minibar, in-room safe, desk, laptop workspace

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Bar
  • Room service

Explore the area

Map
1227 Broadway, New York, NY, 10001
  • Empire State Building
    ‪6 min walk‬
  • Madison Square Garden
    ‪7 min walk‬
  • Times Square
    ‪13 min walk‬
  • New York, NY (LGA-LaGuardia)
    ‪31 min drive‬

Room options

View all photos for Grand Suite (Sky Grand Chamber Suite Empire Views)

Minibar, in-room safe, desk, laptop workspace

Grand Suite (Sky Grand Chamber Suite Empire Views)

  • 59 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Chamber King)

City view

Room, 1 King Bed (Chamber King)

  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Chamber King ADA)

City view

Room, 1 King Bed, Accessible (Chamber King ADA)

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Penthouse, Multiple Beds (Penthouse King Suite)

Penthouse, Multiple Beds (Penthouse King Suite)

Penthouse, Multiple Beds (Penthouse King Suite)

  • 156 sq m
  • City view
  • Sleeps 4
  • 2 King Beds

View all photos for Grand Suite, Accessible, Terrace (Sky Grand Chamber Suite + Terrace ADA)

City view

Grand Suite, Accessible, Terrace (Sky Grand Chamber Suite + Terrace ADA)

  • 54 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Accessible (Chamber 2 Double Beds ADA)

Minibar, in-room safe, desk, laptop workspace

Room, 2 Double Beds, Accessible (Chamber 2 Double Beds ADA)

  • 37 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, Multiple Beds (Richard's Flat King Suite)

Suite, Multiple Beds (Richard's Flat King Suite)

Suite, Multiple Beds (Richard's Flat King Suite)

  • 260 sq m
  • City view
  • Sleeps 4
  • 2 King Beds

View all photos for Room, City View (Sky Chamber City View)

City view

Room, City View (Sky Chamber City View)

  • 25 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, View (Sky Chamber King Empire View)

City view

Room, 1 King Bed, View (Sky Chamber King Empire View)

  • 26 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Suite, 1 King Bed (Grand Chamber King Suite)

Minibar, in-room safe, desk, laptop workspace

Grand Suite, 1 King Bed (Grand Chamber King Suite)

  • 44 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Suite, Terrace (Sky Grand Chamber Suite + Terrace)

City view

Grand Suite, Terrace (Sky Grand Chamber Suite + Terrace)

  • 45 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Suite, City View (Sky Grand Chamber Suite - City View)

Minibar, in-room safe, desk, laptop workspace

Grand Suite, City View (Sky Grand Chamber Suite - City View)

  • 52 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Accessible (Sky Chamber 2 Double Beds w/ View ADA)

Minibar, in-room safe, desk, laptop workspace

Room, 2 Double Beds, Accessible (Sky Chamber 2 Double Beds w/ View ADA)

  • 37 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds (Chamber 2 Double Beds)

Minibar, in-room safe, desk, laptop workspace

Room, 2 Double Beds (Chamber 2 Double Beds)

  • 31 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible, City View (Sky Chamber King City View ADA)

City view

Room, 1 King Bed, Accessible, City View (Sky Chamber King City View ADA)

  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, View (Sky Chamber 2 Double Beds w/ View)

Minibar, in-room safe, desk, laptop workspace

Room, 2 Double Beds, View (Sky Chamber 2 Double Beds w/ View)

  • 31 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

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The price is €325
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About this property

Virgin Hotels New York City

Luxury hotel with 2 restaurants and a full-service spa
This smoke-free hotel features 2 restaurants, a full-service spa, and 3 bars/lounges. WiFi in public areas is free. Additionally, a 24-hour fitness center, a poolside bar, and a snack bar/deli are onsite.
Virgin Hotels New York City offers 463 accommodations with minibars and laptop-compatible safes. Accommodations offer separate sitting areas. 55-inch Smart televisions come with premium digital channels and Netflix. Bathrooms include showers with rainfall showerheads, bathrobes, designer toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Exhale Spa has 10 treatment rooms including rooms for couples. Services include deep-tissue massages, sports massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

The sightseeing around Virgin Hotels New York City gets high marks from our customers. During your stay, you're just a quick walk from 5th Avenue. You'll find features like free WiFi in public areas, plus 2 restaurants and 3 bars. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi
  • Drinking and dining options include 2 restaurants, a coffee shop, a poolside bar, and 3 bars/lounges
  • Cooked-to-order breakfast served daily for a fee
  • Valet parking available for a fee
  • Take a swim in the seasonal outdoor pool
  • Indulge with aromatherapy, facials, or body scrubs at Exhale Spa
  • Amenities include a front-desk safe, a business center, and 8 meeting rooms
  • Onsite recreation includes a 24-hour gym and bike rentals
  • Guests really like the accommodations for the comfy beds, spaciousness, and cleanliness
  • Within a 10-minute walk of Empire State Building and Madison Square Garden
  • Cats and dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Virgin Hotels New York City offers its guests a full-service spa, a 24-hour fitness center, and a seasonal outdoor pool. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Public spaces have free WiFi.

Business amenities include a business center, 8 meeting rooms, and coworking spaces. The luxury Virgin Hotels New York City also features spa services, concierge services, and dry cleaning/laundry services. Parking is available for a fee.

This 5-star New York hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to 11:00 AM.
Everdene - Onsite fine-dining restaurant.
24-hour room service is available.

Languages

Afrikaans, Arabic, Chinese (Cantonese), Chinese (Mandarin), English, Filipino, French, Greek, Hindi, Italian, Korean, Slovenian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Secured, covered valet parking on site (USD 75 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: USD 40 to 125 per person
  • 2 restaurants
  • 3 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Everdene

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Full-service spa
  • Seasonal outdoor pool

Family friendly

  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Turndown service

Business services

  • 8 meeting rooms
  • Business centre
  • Coworking space

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Assistive listening devices
  • Braille/raised signage
  • Front entrance ramp
  • Handrails in stairways (92 centimetre high)
  • Lift (127 centimetre wide door)
  • Pool hoist on site
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (92 centimetre high)
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 55-inch smart TV with premium digital channels
  • Hulu
  • Netflix
  • Streaming services

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 109 per accommodation, per stay
  • Only dogs and cats are allowed
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 38.11 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 40 to 125 per person
  • Covered valet parking fee: USD 75 per day
  • Pet fee: USD 109 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • The seasonal pool will open in May and close in September.
  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Virgin Hotels York City York
Virgin Hotels New York City Hotel
Virgin Hotels New York City New York
Virgin Hotels New York City Hotel New York

Virgin Hotels New York City Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1589 out of 2348 reviews
Rating 8 - Good. 389 out of 2348 reviews
Rating 6 - Okay. 179 out of 2348 reviews
Rating 4 - Poor. 108 out of 2348 reviews
Rating 2 - Terrible. 83 out of 2348 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Stayed 1 night in Dec 2024

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
The room was never brushed, so debris from the occupants still in the room before us
Stayed 7 nights in Dec 2024

10/10 Excellent

Tabitha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the text option for service requests. The room was very innovation and I absolutely love the separate dressing room option
Stayed 3 nights in Dec 2024

8/10 Good

Lea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy & Modern
Modern hotel with beautiful Empire State Building views. Room service is delicious and well-priced. Super cozy beds.
Stayed 1 night in Dec 2024

6/10 Okay

Marisol

Travelled with partner
Liked: Property conditions & facilities
Great location and check-in staff. Room was not tidied during our 3 night stay - perhaps I had to request this? 2 coffee machines didnt work, 3rd one did, but no coffee on the first morning - very important for me. Seems a strange thing, but we only got cold water in the morning. Evenings the water in shower and sink was scalding hot no matter which tap we used.
Stayed 3 nights in Dec 2024

8/10 Good

Shlomo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2024

8/10 Good

nebojsa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Review
The hotel is in a great location, and everything else was good, but the lobby is a huge disappointment. I can’t believe how it’s set up. They keep the door open, and today, for example, it was only 28°F (below 0°C). People are constantly coming in and out, so the door stays open more than it’s closed. It’s freezing, almost to the point of cruelty. This isn’t just uncomfortable for guests but also for the workers—it’s inhumane. The front desk staff are forced to wear jackets because it’s so cold. I couldn’t even stand to be in the lobby for long because of how freezing it was. I’ve never seen anything like this at any other hotel. They must fix this issue. I will never stay here in the winter again unless this problem is addressed. It’s unacceptable.
Stayed 3 nights in Dec 2024

10/10 Excellent

Theopolis

Liked: Cleanliness, amenities, property conditions & facilities
Nice location
Stayed 1 night in Dec 2024

10/10 Excellent

Anne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice but some drawbacks
I like the Flatiron location - walking distance to Penn Station, restaurants and shopping. Room was very nice but I didn’t like the pillows. I prefer down pillows that give when you put your head on them. These pillows were too fluffy so my neck couldn’t lie straight. Also the Wi-Fi connection was awful & spotty. I would think twice about staying there again because I couldn’t maintain a connection on my computer.
Stayed 2 nights in Dec 2024

2/10 Terrible

joginder

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing comes to mind that I liked about this property
Stayed 5 nights in Dec 2024

8/10 Good

Ruben

Liked: Cleanliness, staff & service, property conditions & facilities
Cool Spot
Stayed 4 nights in Dec 2024

10/10 Excellent

Vincenzo

Liked: Cleanliness, staff & service, property conditions & facilities
Very welcome
Stayed 1 night in Dec 2024

10/10 Excellent

Drew

Liked: Cleanliness, staff & service, property conditions & facilities
The only thing is that everyone has a different understanding of what the breakfast package includes…/
Stayed 3 nights in Dec 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

4/10 Poor

David

Stayed 4 nights in Nov 2024

10/10 Excellent

Cornelius

Liked: Cleanliness, staff & service, property conditions & facilities
Very surprised with this hotel. New clean funky decor and very convenient. Much better than some of the more expensive hotels in NY.
Stayed 1 night in Dec 2024

6/10 Okay

Sheung Yin Yvette

Liked: Cleanliness, staff & service
Saggy mattress
The mattress was super soft, saggy that it was uncomfortable. I don’t like the layout of the room but the location is unbeatable. Walking distance to Macy’s and Penn station.
Stayed 4 nights in Dec 2024

8/10 Good

Susan

Stayed 1 night in Dec 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Disgusting hotel
It was disgusting. Mold, hair, crumbs everywhere in the room when we checked in. They made us wait over an hour extra to check in to clean the room ans it was absolutely disgusting. The manager was nice and acknowledged the issue and let us out the rest of our stay.
Stayed 6 nights in Dec 2024

10/10 Excellent

Charbel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Sara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful. We loved the layout of our room and the beautiful view of the Empire State building. The location was perfect for all the activies we had planned.
Stayed 1 night in Dec 2024

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities
10/10
Stayed 2 nights in Dec 2024

10/10 Excellent

Steven

Amazing
Stayed 5 nights in Dec 2024

6/10 Okay

Graham

Business traveller
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
the housekeeping was awful for an otherwise good hotel ….. spoilt the stay
Stayed 7 nights in Dec 2024

2/10 Terrible

Andrew

Stayed 1 night in Dec 2024