2/10 Terrible
Dan T.
6 Nov 2024
Disliked: Cleanliness
Buyer beware...
A couple days before our stay hadn't heard from host... after several attempts to contact including getting VRBO involved. Finally the night before we were supposed to arrive received a message asking what time I wanted to check in - then they proceeded to ghost me after my response... Fast forward to day of arrival - still had no check in info after reaching out several times directly and through VRBO. While on phone with customer service got notified the reservation was cancelled (due to "emergency") about 30 min before 5 of us were to board our cross country flight, and the remainder of our party had already set our on a 6 hour road trip... The host did at least refund the stay, and VRBO gave us a credit for our hassle (which basically offset the extra cost of a last minute Expedia reservation for 7 which I had to make using the wifi on the airplane). As much as customer service attempted to assist - other than the credit they basically weren't able to be much help from a non-responsive host. Can't really say if your experience would be better than ours or the actual location/specifics stuff but the fact we were left without accommodations the day of felt a review was absolutely warranted.
Dan T.
Stayed 3 nights in Oct 2024