I needed a hotel room for about 4 days in New York because my oldest son was going to college, and also wanted my 9 year old son to go. I booked my stay at the Renaissance Harlem hotel and made my drive of about 12 hours. When we got there after 10:00pm, I attempted to check in and was told the room I booked was not available! They said the only thing they could do was offer me 2 separate rooms on different floors to accomodate after an hour of trying to get this fixed! This was HIGHLY inconvenient because I needed a room that could accomodate me and my 2 kids! I wound up having to take two rooms with one of them away from my son!
The next morning, I stopped by the concierge to inquire about the proper room. She took my information and said she would call me as soon as the room became available. Nobody ever called me throughout the day and, when I came back that evening, I went back to the concierge to inquire. They did give me the room but nobody helped me move all my belongings! It wasnt even offered! At 5:00am, there was loud music and partying in the hallway that made it impossible to sleep! I called the front desk and asked if they could do anything about it. They said they would send someone right up to take care of it and they never did! The partying continued and me and my son were unable to sleep! It was terrible!
In the morning, the TV didn't work, the shower faucet was broken and I had to call the front desk again to fix it! I wound up leaving a day early!!