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Motto by Hilton New York City Chelsea

4.0 star property

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Photo gallery for Motto by Hilton New York City Chelsea

Bar (on property)
Exterior
Exterior
Lobby
Two Bedroom, 1.5 Bath Suite

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Gym
  • 24/7 front desk
  • Housekeeping
  • Air conditioning

Explore the area

Map
113 West 24th Street, New York, NY, 10001
  • Madison Square Garden
    ‪10 min walk‬
  • Empire State Building
    ‪13 min walk‬
  • Times Square
    ‪19 min walk‬
  • New York, NY (JFK-John F. Kennedy Intl.)
    ‪52 min drive‬

Room options

View all photos for Room, 1 King Bed, City View

View from room

Room, 1 King Bed, City View

  • 16 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, Accessible (1 King Bed & 1 Twin Bunk Bed, Hearing)

In-room safe, soundproofing, free WiFi, bed sheets

Room, Accessible (1 King Bed & 1 Twin Bunk Bed, Hearing)

  • 18 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for Room, 1 King Bed, Accessible, City View (Mobility, Roll-In Shower)

View from room

Room, 1 King Bed, Accessible, City View (Mobility, Roll-In Shower)

  • 16 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

In-room safe, soundproofing, free WiFi, bed sheets

Room, 1 King Bed

  • 16 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room (1 King Bed & 1 Twin Bunk Bed)

In-room safe, soundproofing, free WiFi, bed sheets

Room (1 King Bed & 1 Twin Bunk Bed)

  • 18 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for Room, Accessible (4 Twin Bunk Beds, Hearing)

In-room safe, soundproofing, free WiFi, bed sheets

Room, Accessible (4 Twin Bunk Beds, Hearing)

  • 19 sq m
  • Sleeps 4
  • 4 Twin Beds

View all photos for Room, 2 Double Beds, Accessible (Mobility, Roll-In Shower)

In-room safe, soundproofing, free WiFi, bed sheets

Room, 2 Double Beds, Accessible (Mobility, Roll-In Shower)

  • 19 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, Accessible, Bathtub (4 Twin Bunk Beds, Mobility)

In-room safe, soundproofing, free WiFi, bed sheets

Room, Accessible, Bathtub (4 Twin Bunk Beds, Mobility)

  • 19 sq m
  • Sleeps 4
  • 4 Twin Beds

View all photos for Room, 2 Double Beds, Accessible (Hearing)

In-room safe, soundproofing, free WiFi, bed sheets

Room, 2 Double Beds, Accessible (Hearing)

  • 19 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room (4 Twin Bunk Beds)

In-room safe, soundproofing, free WiFi, bed sheets

Room (4 Twin Bunk Beds)

  • 19 sq m
  • Sleeps 4
  • 4 Twin Beds

View all photos for Room, 1 King Bed

In-room safe, soundproofing, free WiFi, bed sheets

Room, 1 King Bed

  • 16 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, Accessible (Flex Room, Hearing, Murphy Bed)

In-room safe, soundproofing, free WiFi, bed sheets

Room, Accessible (Flex Room, Hearing, Murphy Bed)

  • 18 sq m
  • Sleeps 2
  • 1 Double Murphy Bed

View all photos for Room, 1 King Bed, Accessible, City View (Mobility, Bathtub)

View from room

Room, 1 King Bed, Accessible, City View (Mobility, Bathtub)

  • 16 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds

In-room safe, soundproofing, free WiFi, bed sheets

Room, 2 Double Beds

  • 19 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Two Bedroom, 1.5 Bath Suite

Two Bedroom, 1.5 Bath Suite

Two Bedroom, 1.5 Bath Suite

  • 33 sq m
  • Sleeps 5
  • 1 Twin Bunk Bed, 1 King Murphy Bed and 1 King Bed

View all photos for Room (Flex Room with Murphy Bed)

In-room safe, soundproofing, free WiFi, bed sheets

Room (Flex Room with Murphy Bed)

  • 18 sq m
  • Sleeps 2
  • 1 Double Murphy Bed

View all photos for Room, 1 King Bed, Accessible, City View (Hearing)

View from room

Room, 1 King Bed, Accessible, City View (Hearing)

  • 16 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Hearing)

In-room safe, soundproofing, free WiFi, bed sheets

Room, 1 King Bed, Accessible (Hearing)

  • 16 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, City View (Mobility, Bathtub)

View from room

Room, 1 King Bed, Accessible, City View (Mobility, Bathtub)

  • 16 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, City View (Hearing)

View from room

Room, 1 King Bed, Accessible, City View (Hearing)

  • 16 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Roll-In Shower)

In-room safe, soundproofing, free WiFi, bed sheets

Room, 1 King Bed (Roll-In Shower)

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Landmark City View)

Room, 1 King Bed (Landmark City View) | View from room

Room, 1 King Bed (Landmark City View)

  • 16 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Similar properties

Lobby

Hyatt Place New York / Chelsea

  • Breakfast included
  • Pet-friendly
  • Free WiFi
  • Restaurant
4.1 out of 5, Very good, (2308)
The price is €423
for 1 room
includes taxes & fees
8 Apr - 9 Apr
Hyatt Place New York / Chelsea

About this property

Motto by Hilton New York City Chelsea

Hotel with a 24-hour fitness center, a short walk to 5th Avenue
This smoke-free hotel features a restaurant, a 24-hour fitness center, and concierge services. WiFi in public areas is free. Other amenities include a 24-hour front desk, express check-out, and a front-desk safe.
Motto by Hilton New York City Chelsea offers 374 air-conditioned accommodations with laptop-compatible safes and hair dryers. Cable television is provided.

Bathrooms include bathtubs or showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Motto by Hilton New York City Chelsea's great location gets high marks from our customers. During your stay, you're just a quick walk from 5th Avenue. Free WiFi in public areas, a restaurant, and a 24-hour gym are available.
  • Free WiFi
  • Enjoy a bite to eat at the restaurant
  • Services include a concierge and luggage storage
  • Onsite recreation includes a 24-hour gym and bike rentals
  • Guests have great things to say about the location and the clean accommodations
  • Within a 10-minute walk of 5th Avenue and Madison Square Park
  • Pets welcome for a fee
There's a restaurant on site. Public spaces have free WiFi. Motto by Hilton New York City Chelsea also features a 24-hour fitness center, concierge services, and express check-out.

This 4-star New York hotel is smoke free.

Motto by Hilton New York City Chelsea has a restaurant on site.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • A restaurant

Things to do

  • 24-hour gym
  • Bicycle rentals

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Cable channels

More

  • Air conditioning
  • Connecting rooms available
  • Heating
  • Laptop-compatible safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per accommodation, per stay
  • Weight limit: 50 lbs per pet
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 34.43 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Motto by Hilton New York City Chelsea Hotel
Motto by Hilton New York City Chelsea New York
Motto by Hilton New York City Chelsea Hotel New York

Motto by Hilton New York City Chelsea Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 961 out of 1409 reviews
Rating 8 - Good. 265 out of 1409 reviews
Rating 6 - Okay. 87 out of 1409 reviews
Rating 4 - Poor. 46 out of 1409 reviews
Rating 2 - Terrible. 50 out of 1409 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you to everyone!
Stayed 4 nights in Dec 2024

10/10 Excellent

Yiraida

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

10/10 Excellent

Darin

Stayed 1 night in Nov 2024

10/10 Excellent

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Friendly and helpful service. Clean rooms.
Stayed 3 nights in Dec 2024

8/10 Good

Neil, Glasgow

Liked: Cleanliness, property conditions & facilities
Generally excellent, save for the fire alarms going of in the middle of the night (disruptive, but bound to happen occasionally). Air conditioning in the rooms was also pretty noisy. It's a great set-up for solo travellers but the lack of seating in the rooms might be an issue. The views are incredible from the Landmark rooms - definitely worth the extra costs
Stayed 4 nights in Dec 2024

10/10 Excellent

Minyoung

Stayed 1 night in Nov 2024

10/10 Excellent

Peggy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Kate

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice Christmas decorations. Clean property and rooms.
Stayed 2 nights in Dec 2024

10/10 Excellent

LAURA, WEST LINN

Liked: Cleanliness, property conditions & facilities
Nice
Stayed 5 nights in Dec 2024

2/10 Terrible

Michael

Stayed 2 nights in Dec 2024

10/10 Excellent

MARCELO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

2/10 Terrible

Stephanie

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I recently stayed at the Motto by Hilton in Chelsea, and it was one of the poorest hotel experiences I've had in recent memory. I was traveling with my mother, who is in her 60s. We booked a room with two separate beds - we arrived to find that instead of two queen beds, all that was available was a king bed in an "upgraded" room. The bed in said room was definitely not a king, and the room was very small for two people who weren't a couple. Fine though OK, it's my mom so we were going to make it work. Except then we had to call maintenance to our room a total of four times because: 1. The bathroom door came off the track 2. There was no hot water in the shower or the sink 3. The phone wasn't working and the bathroom door came off the track again and 4. You guessed it, the bathroom door was off the track again. This was in a period of about 24 hours, to be clear. Fortunately, they were able to fix the hot water in the shower, but our sink still did not have any hot water throughout our entire stay. When we arrived the bathroom clearly hadn't been cleaned and they also had to send housekeeping up to clean the bathroom. Clearly, this room wasn't guest-ready, and they just gave it to us because the hotel was oversold. Everything about this hotel was ridiculous, from $5 coffee in the morning to the complete lack of amenities and cleanliness. I am thoroughly unimpressed, both by how poorly our stay went and our accommodations were, and how the front desk handled our issues.
Stayed 2 nights in Nov 2024

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Nice clean and quiet.
Stayed 2 nights in Aug 2024

10/10 Excellent

Minal

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay once again!
Stayed 4 nights in Oct 2024

10/10 Excellent

Beverly

Stayed 4 nights in Nov 2024

10/10 Excellent

Reuben

Liked: Cleanliness, staff & service, property conditions & facilities
Great new York City vibe
Stayed 3 nights in Nov 2024

6/10 Okay

Milos

Travelled with family
Liked: Cleanliness, staff & service
Nice and clean hotel. Extremely small room, OK for singles but a stretch for the couples. No closet, you live from a suitcase. Perhaps typical for Manhattan…
Stayed 4 nights in Nov 2024

10/10 Excellent

Alison, New York

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Majo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

Brenda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, small room.
Stayed 1 night in Nov 2024

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful + reasonable
Super grateful for this place. It's the only one I can find in my area that's excellent quality but still somewhat affordable. My only request is that they add a microwave to the property!
Stayed 3 nights in Nov 2024

6/10 Okay

Andrew

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
On the dark side of town. Shower head was low and square footage was smaller
Stayed 2 nights in Nov 2024

2/10 Terrible

joanna

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Don’t go
Only one elevator worked which meant we had to walk up 17 flights or wait up to 27min to get to our room. Even though they say they offer room service, if you call down, they say no. I had a broken coffee maker in my room and I had to beg (literally beg) for a new one. They just kept telling me I didn’t know how to use it. Finally after 3 days of asking and begging and wishing, they brought one to me, told me I was stupid because I couldn’t figure it out and then realized it was indeed broken. They say they have views but don’t. The room is extremely small even by nyc standards. All the finishes are outdated and scarred and just in poor shape. The pillows were nice and some of the staff were lovely. I would never stay here again.
Stayed 5 nights in Nov 2024

10/10 Excellent

Alexia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot to stay in Chelsea with nice, accommodating team to take care of you. Only downside was the wait for the elevator at peak times and having to go down to the lobby for coffee in the morning (no coffee maker in the room).
Stayed 3 nights in Nov 2024