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24 Nov 2021 by Customer Service
Thank you for bringing this to our attention, Steven. We apologize for this inconvenience, as we have learned that your email was sent on the 21st and we did not respond until the 22nd. Unfortunately, our suites are all location next to the elevator and we want you to know that we will happily upgrade you to a king room away from the sound for the same price as a standard room during your next visit. Thank you for your understanding and leaving us your honest feedback.
21 May 2023 by Customer Service
Merci d'avoir partagé votre avis, Nicole.Nous regrettons que votre expérience avec nous n'ait pas été idéale. Nous sommes déçus d'apprendre que le service que vous avez reçu n'était pas à la hauteur. Offrir à nos clients un service exceptionnel est quelque chose que nous prenons au sérieux. Sachez que cela sera traité avec les membres appropriés de notre équipe afin que nous puissions nous améliorer à l'avenir.Nous espérons que vous nous donnerez une autre chance de vous montrer le service que nous sommes vraiment capables de fournir.
You'll find a business centre on site. A fitness centre, multilingual staff, and concierge services are also featured at the business-friendly Hotel 57 by LuxUrban. This 4-star New York hotel is smoke free.
Self parking (surcharge)
Hotel 57 by LuxUrban offers 209 air-conditioned accommodations with iPod docking stations and a safe. 37-inch LCD televisions come with premium cable channels, pay-per-view films and Netflix. Bathrooms include baths or showers, designer toiletries and hairdryers. This New York hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks, desk chairs and telephones. Housekeeping is provided on a daily basis.
Recreational amenities at the hotel include a fitness centre.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay and debit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector in all accommodation.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
