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Holiday Inn Express New York - Manhattan West Side by IHG

2.5 star property

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Photo gallery for Holiday Inn Express New York - Manhattan West Side by IHG

Exterior
Pillow-top beds, in-room safe, desk, laptop workspace
Interior
Exterior
City view

Reviews

8.0 out of 10
Very good

Popular amenities

  • Gym
  • Room service
  • Breakfast included
  • Laundry
  • Housekeeping
  • Air conditioning

Explore the area

Map
538 West 48th Street, New York, NY, 10036
  • Manhattan Cruise Terminal
    ‪8 min walk‬
  • Times Square
    ‪11 min walk‬
  • Broadway
    ‪12 min walk‬
  • New York, NY (LGA-LaGuardia)
    ‪41 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds (Extra Floor Space)

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds (Extra Floor Space)

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Queen Bed

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed with Sofa bed

Standard Room, 1 King Bed with Sofa bed

Standard Room, 1 King Bed with Sofa bed

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Double Beds, City View

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds, City View

  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, City View

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, City View

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed (Extra Floor Space)

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed (Extra Floor Space)

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room

  • Sleeps 2
  • 1 Double Bed OR 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Communications, Roll-In Shower)

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed, Accessible (Communications, Roll-In Shower)

  • Sleeps 2
  • 1 Queen Bed

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About this property

Holiday Inn Express New York - Manhattan West Side by IHG

Hotel with free breakfast, a short walk to Manhattan Cruise Terminal
Along with a 24-hour fitness center, this smoke-free hotel has a 24-hour business center and a business center. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, concierge services, dry cleaning, and a 24-hour front desk are onsite.
Holiday Inn Express New York - Manhattan West Side by IHG offers 177 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Beds feature pillowtop mattresses. 32-inch flat-screen televisions come with premium cable channels and pay movies. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
The free breakfast at Holiday Inn Express New York - Manhattan West Side by IHG gets high marks from our customers. During your stay, you're just a quick walk from Manhattan Cruise Terminal. You'll find features like free WiFi in public areas, plus a 24-hour gym and a 24-hour business center.
  • Free buffet breakfast served daily
  • Free WiFi
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a 24-hour gym
  • Guests have good things to say about the accommodations for the cleanliness and comfy beds
  • Within a 10-minute walk of Manhattan Cruise Terminal and Intrepid Sea, Air and Space Museum
WiFi is free in public spaces. You'll find a 24-hour business center on site. Free breakfast is available daily. A 24-hour fitness center, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Holiday Inn Express New York - Manhattan West Side by IHG.

This New York hotel is smoke free.

Guests are served free buffet breakfast daily from 7:00 AM to 9:00 AM.
Room service (during limited hours) is available.

Languages

English, French, German, Italian, Polish, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (USD 55 per day)

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 9:00 AM

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Free cot
  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 24-hour business centre

Outdoors

  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: USD 55 per day (4265 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Manhattan Side
Holiday Inn Express Manhattan Side Hotel
Holiday Inn Express Manhattan Side Hotel New York West
Holiday Inn Express New York Manhattan West
Holiday Inn Express New York Manhattan West Side
New York Manhattan West Side
Holiday Inn Express New York Manhattan West Side Hotel
Holiday Inn Express New York Manhattan West Side
Holiday Inn Express New York Manhattan West Side an IHG Hotel
Holiday Inn Express New York - Manhattan West Side by IHG Hotel
"Holiday Inn Express New York Manhattan West Side an IHG Hotel"

Holiday Inn Express New York - Manhattan West Side by IHG Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 726 out of 1730 reviews
Rating 8 - Good. 496 out of 1730 reviews
Rating 6 - Okay. 276 out of 1730 reviews
Rating 4 - Poor. 122 out of 1730 reviews
Rating 2 - Terrible. 110 out of 1730 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Natalie

Travelled with partner
Liked: Cleanliness
Overall served its purpose. Nothing fancy and would have liked more bathroom counter space. Also very dim lighting throughout the room. Location was great as it is walking distance to many attractions. Wifi was terrible I was not really able to use it. Also the woman who checked us in was very unfriendly and rude when we showed up early to drop off our luggage and then came back to get it. Basically left us alone to do it ourselves and was rushing us. Breakfast was busy but had no issues getting a table to sit.
Stayed 4 nights in Dec 2024

10/10 Excellent

Berenice

Liked: Cleanliness, property conditions & facilities
Nice!
Stayed 3 nights in Nov 2024

8/10 Good

Phoi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

4/10 Poor

Charles

Business traveller
Liked: Cleanliness
OK - But serious ventilation issues.
Good and Bad. Location ok. Room clean and comfortable. BUT, the hotel has an (unresolved) serious problem with ventilation: every morning I was woken with the smell of breakfast cooking at 6.30 am in a room on the 9th floor (in fact the whole of the 9th floor stank of sausages and bacon - even thought the kitchen is on the G/1st level). Complained a couple of times - but told that waking to breakfast smells is a good thing!!!
Stayed 3 nights in Dec 2024

6/10 Okay

Ivy

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2024

8/10 Good

John

Business traveller
Liked: Cleanliness, staff & service, room comfort
Good location - reasonable accomodation
Nice please close to a lot of attractions. It was a bit too crowded. There is remodeling on the front, does not seem to effect operations. Crew was super nice. Breakfast - super crowded - was not bad, but the crew could barely keep up.
Stayed 4 nights in Nov 2024

8/10 Good

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed breakfast and coffee 24th and walkable from home
Stayed 1 night in Nov 2024

6/10 Okay

Steven

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
Staff were very helpful
Stayed 1 night in Nov 2024

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic price. Easy to walk to Times Square.
Stayed 4 nights in Nov 2024

8/10 Good

Clarissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Hector

Stayed 2 nights in Nov 2024

10/10 Excellent

Regan

Stayed 3 nights in Nov 2024

10/10 Excellent

Deyaneira Paula Concepcion

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Estábamos serca de times square y parada del tren. El hotel incluye desayuno y eso fue un éxito total. Hay agua gratis en el área del desayuno donde puedes llenar tu botella de agua. Hay un mini gimnasio pero pude entrenar ahí como quiera, un poco limitado pero es para resolver. Siempre hay alguien en el lobby. Tiene serca un target y lugares de pizza y barras.
Stayed 4 nights in Nov 2024

10/10 Excellent

Paul, Kenneth City

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Francis

Liked: Cleanliness
Stayed 3 nights in Nov 2024

8/10 Good

Arturo

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient by the pier but not near much
Stayed 2 nights in Nov 2024

10/10 Excellent

Timothy, Newton

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2024

8/10 Good

Deborah, Charlottetown

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Nov 2024

8/10 Good

Angelo

Travelled with family
Liked: Cleanliness, staff & service, amenities
Convenient location, all attractions are within walking distance. Walking distance of restaurants. Only issue was the small bar fridge sounded like a train when cycled on, other than that hotel was good.
Stayed 3 nights in Nov 2024

10/10 Excellent

FATIM

Liked: Cleanliness, staff & service, property conditions & facilities
Staff are nice
Stayed 3 nights in Nov 2024

4/10 Poor

SUSY

Stayed 1 night in Oct 2024

6/10 Okay

Sheila

Travelled with partner
Disliked: Cleanliness
The place was not clean at all, there were lots of dust on the window counter. In the morning, workers were drilling by our window so it was loud. Also, the next door neighbors were so loud all night we had to yell at them to stop so we can sleep. The walls were too thin we can hear every bang, every step they made. The free breakfast was decent but it was so packed that they kept running out of coffee and food and it took a while to get refills. You also listed that it had laundry when in fact it didn’t.
Stayed 6 nights in Nov 2024

10/10 Excellent

Kieran

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great hotel in a great location. Not far from attractions and also train/metro stations if you wanted to go further afield. Would recommend this hotel to others
Stayed 5 nights in Nov 2024

2/10 Terrible

Julio

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

10/10 Excellent

Edny

Stayed 3 nights in Nov 2024