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Holiday Inn Express - New York City Chelsea, an IHG Hotel

3.0 star property

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your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for Holiday Inn Express - New York City Chelsea, an IHG Hotel

Exterior
Property amenity
Pillow-top beds, in-room safe, laptop workspace, blackout curtains
Exterior
Reception

Reviews

8.2 out of 10
Very good

Popular amenities

  • Gym
  • Parking available
  • Pet-friendly
  • Housekeeping
  • 24/7 front desk

Explore the area

Map
232 W 29th St, New York, NY, 10001
  • Madison Square Garden
    ‪4 min walk‬
  • Macy's
    ‪7 min walk‬
  • Chelsea Hotel
    ‪9 min walk‬
  • New York, NY (JFK-John F. Kennedy Intl.)
    ‪56 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Jetted Tub (High Floor)

Pillow-top beds, in-room safe, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Jetted Tub (High Floor)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Jetted Tub

Pillow-top beds, in-room safe, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Jetted Tub

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Pillow-top beds, in-room safe, laptop workspace, blackout curtains

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

Standard Room, 1 King Bed (High Floor)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Mobility Accessible (Accessible Tub)

Pillow-top beds, in-room safe, laptop workspace, blackout curtains

Room, 2 Double Beds, Mobility Accessible (Accessible Tub)

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds

Pillow-top beds, in-room safe, laptop workspace, blackout curtains

Standard Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds (High Floor)

Pillow-top beds, in-room safe, laptop workspace, blackout curtains

Standard Room, 2 Double Beds (High Floor)

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Mobility Accessible (Roll-In Shower)

Pillow-top beds, in-room safe, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Mobility Accessible (Roll-In Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Mobility Accessible (Accessible Tub)

Pillow-top beds, in-room safe, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Mobility Accessible (Accessible Tub)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Pillow-top beds, in-room safe, laptop workspace, blackout curtains

Standard Room

  • Sleeps 2
  • 1 Twin Bed

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Exterior

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includes taxes & fees
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About this property

Holiday Inn Express - New York City Chelsea, an IHG Hotel

Hotel with free breakfast, a short walk to Madison Square Garden
This smoke-free hotel features a fitness center, a snack bar/deli, and self parking. Free continental breakfast and free WiFi in public areas are also provided. Additionally, coffee/tea in a common area, a business center, and free use of bicycles are onsite.
Holiday Inn Express - New York City Chelsea, an IHG Hotel offers 228 accommodations with safes and coffee/tea makers. Beds feature pillowtop mattresses. 49-inch flat-screen televisions come with premium cable channels. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center and complimentary bicycles.
Our customers tell us they can't get enough of the free breakfast at Holiday Inn Express - New York City Chelsea, an IHG Hotel. During your stay, you're just a quick walk from Madison Square Garden. Features include free WiFi in public areas, plus a gym and a snack bar/deli.
  • Free continental breakfast served daily
  • Free WiFi
  • Self parking available for a fee
  • Amenities include a front-desk safe, a business center, and a multilingual staff
  • Onsite recreation includes a gym and complimentary bicycles
  • Guests have great things to say about the clean accommodations and the breakfast
  • Just a 4-minute walk from Madison Square Garden and 11 minutes by foot from 5th Avenue
  • Dogs welcome for a fee
Holiday Inn Express - New York City Chelsea, an IHG Hotel offers its guests a fitness center and complimentary bicycles. There's a snack bar/deli on site. Free breakfast is available daily. Public spaces have free WiFi.

There's an onsite business center. A terrace, multilingual staff, and coffee/tea in a common area are also featured at Holiday Inn Express - New York City Chelsea, an IHG Hotel. Parking is available for a fee. A complete renovation of Holiday Inn Express - New York City Chelsea, an IHG Hotel was completed in March 2024.

This 3-star New York hotel is smoke free.

Guests are served free continental breakfast daily from 6:30 AM to 10:00 AM.

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (USD 55.00 per night)

Food and drink

  • Free continental breakfast available daily 6:30 AM–10:00 AM
  • Coffee/tea in a common area

Things to do

  • Fitness centre
  • Free bike hire

Family friendly

  • Snack bar/deli

Conveniences

  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Luggage storage
  • Multilingual staff

Business services

  • Business centre

Outdoors

  • Outdoor furniture
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Lift
  • Lift door width (centimetres): 92
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 92

More

  • Renovated entire property – March 2024
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Pillow-top mattress

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 49-inch flat-screen TV
  • TV channels
  • Premium channels

Food and drink

  • Coffee/tea maker

More

  • Free local calls
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs are allowed
  • Weight limit: 70 lbs per pet
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25.0 per day.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150.00 per accommodation, per stay
  • Destination fee: USD 28.69 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 55.00 per night
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Front desk staff will greet guests on arrival at the property.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Madison Garden
Holiday Inn Express Madison Square
Holiday Inn Express Madison Square Garden
Holiday Inn Express Madison Square Garden Hotel
Holiday Inn Express Madison Square Garden Hotel New York
Holiday Inn Express Madison Square Garden New York
Madison Square Garden Holiday Inn Express
Madison Square Holiday Inn Express
Holiday Inn Express New York City Chelsea Hotel
Holiday Inn Express New York City Chelsea
Holiday Inn Express

Holiday Inn Express - New York City Chelsea, an IHG Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 608 out of 1313 reviews" "
Rating 8 - Good. 405 out of 1313 reviews" "
Rating 6 - Okay. 162 out of 1313 reviews" "
Rating 4 - Poor. 62 out of 1313 reviews" "
Rating 2 - Terrible. 76 out of 1313 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

richard

Stayed 1 night in Oct 2024

10/10 Excellent

Robert

Stayed 4 nights in Oct 2024

6/10 Okay

Brenda

Travelled with family
Liked: Cleanliness, staff & service
Came in for a MSG concert. Super convenient! Busy place. Rooms are small. Didn’t expect anything else being NYC. Small elevators which could not accommodate busy times. Breakfast is nice. But when busy, it’s crowded. Please, if you are traveling, be kind. It doesn’t matter where you are coming from. Treat people the way you want to be treated.
Stayed 3 nights in Oct 2024

6/10 Okay

Mazhar

Stayed 1 night in Jul 2024

10/10 Excellent

Yvelisse

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff and excellent service!
The front desk staff was AMAZING! They were so friendly and helpful. I was extremely happy with the service.
Stayed 2 nights in Oct 2024

2/10 Terrible

Dora

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for NYC stay
Great hotel for a short stay in NYC. Good clean rooms. Breakfast can get v busy at certain times and difficult to get a seat.
Stayed 4 nights in Oct 2024

10/10 Excellent

Raisa

Stayed 4 nights in Oct 2024

6/10 Okay

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central location
Lovely stay, staff friendly. Only negatives was not enough room for breakfast and lift not working.
Stayed 4 nights in Oct 2024

2/10 Terrible

Sarah

Travelled with group
Disliked: Staff & service, property conditions & facilities
Bad service
Arrived at 3pm, room was not ready and had to wait for another 20 minutes. Phone is not working in the room. First night, out of soap and went down to reception and asked for it. After waited for an hour still nobody came. Went down to reception again, not helpful and no soap given. We decided to go to convenience store at late night to buy a soap.
Stayed 2 nights in Oct 2024

10/10 Excellent

Briceidy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was our first time in NY and I am glad we stayed here. It's very close to the main attractions. We had an amaizing stay here. breakfast was good. Very clean and I like that they have an scale in the lobby to weight your luggage before departing. Thank you.
Stayed 2 nights in Oct 2024

10/10 Excellent

Ben

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty fair
Clean hotel, nice quiet room. Shower average, but fine. Had coffee maker in the room, but had to keep asking for coffee pods as the housekeeping didn’t leave them automatically. Breakfast was okay, better on some days than others and the pancake maker wasn’t great. Awful waste of plastic cutlery, polystyrene cups - come on USA!
Stayed 4 nights in Oct 2024

10/10 Excellent

Leah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Great location.
Stayed 2 nights in Sep 2024

8/10 Good

David, Woodstock

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location for Amtrak…we would stay again when passing through on Amtrak or wanting to stay in this area of NYC.
Stayed 2 nights in Oct 2024

10/10 Excellent

Katherine, Isleworth

Liked: Cleanliness, staff & service, property conditions & facilities
Great spot. Really central and comfortable rooms
Stayed 1 night in Oct 2024

10/10 Excellent

Nancy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New York City Girls Trip
Your staff was fabulous from check in to check out. Property was convenient to go anywhere. Breakfast was plentiful and fresh. Very clean. I will stay here again.
Stayed 4 nights in Oct 2024

8/10 Good

Wendy Itzel Alcantara, Alvaro Obregon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Sep 2024

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
The room was spacious, clean, the front of house staff was excellent and helpful, the location was ideal and good restaurants near by.
Stayed 3 nights in Oct 2024

8/10 Good

Jess

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is a no-frills hotel in a great, walkable location. The hotel interior gets to be a bit loud with doors slamming and people talking. The bed and pillows were amazing! One of the two elevators were broken so the wait for the remaining elevator would get a bit tiresome. All in all, would recommend.
Stayed 4 nights in Oct 2024

6/10 Okay

Alberto

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The room was clean and everything was great with the room, but honestly the night shift staff was not hospitable at all, the elevator didn’t work the 3 days I stayed, so it was really annoying to wait for more than 15 minutes to get to my room, most of the times I used the stairs and I don’t care, but my parents doesn’t have the youth I have.

8/10 Good

Laurie J

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff was very accommodating and wonderful. I cannot say enough about how wonderful the staff was!! Our first night my daughter got very sick and the front desk staff and engineer were so accommodating to help her feel better. The room was very clean and comfortable. The hotel was so very busy at times there were no place to sit at breakfast. Breakfast foods were fresh and delicious and they kept the food full. We absolutely love the pancake machine! There were so many people in this hotel. With this said there was ONLY ONE functioning elevator in this 15 floor hotel for the 3 days we stayed. We were on the 8th floor, it was not feasible to take suitcases up and down so many stairs. The wait for the elevators was ridiculously long! Many times the elevator stopped at our floor and the occupants would just wave at us because it was so full. This is not acceptable. My daughter was late for an interview because of the elevator We would love to say that we would stay here again but extremely hesitant if there is only one elevator
Stayed 2 nights in Oct 2024

10/10 Excellent

Alessandro

Liked: Cleanliness, staff & service, property conditions & facilities
Nicely renovated but small.
Stayed 2 nights in Oct 2024

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with clean, large rooms. Good location.
Stayed 1 night in Oct 2024

8/10 Good

Steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was good. Staff helpful as they can be for such a busy hotel in a busy area.
Stayed 4 nights in Oct 2024