6/10 Okay
Christian
Travelled with family
28 Dec 2024
Liked: Cleanliness, staff & service
Stayed here in between Christmas and New Years. At $800 per night I expected more. Place is fine. When we arrived our rooms deadbolt didn’t work (looked like someone broke into the room with a large screw driver or crowbar), so we had to call the front desk. The “Front desk” button on the room phone DOES NOT get you the front desk at the hotel, it brings you to Mariott’s customer service center (nightmare), I couldn’t understand a thing the woman was saying to me. Anyway after a walk down to the front desk a couple Service guys came and fixed it quickly, no complaints there, very nice. The room is nothing fancy, 2 beds and just enough space to walk around each one, that’s it. Bathroom was good size for Manhattan but the wallpaper was coming off the wall, the grout in the shower tile was super dirty. For $125 a night I’d say this place would be great, at $800 not so much. Close to Bryant Park (3) 3 blocks about 8 min walk. Elevators at times would take 5 minutes to stop empty enough to actually get into. All in all this is a 3/5 at best. But it’s NYC….
Christian
Stayed 1 night in Dec 2024