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DoubleTree by Hilton Hotel New York City - Chelsea

4.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for DoubleTree by Hilton Hotel New York City - Chelsea

Penthouse, 1 King Bed, Non Smoking, Balcony | View from room
Hypo-allergenic bedding, in-room safe, blackout curtains
Suite, 1 King Bed, Non Smoking | View from room
Penthouse, 1 King Bed, Non Smoking, Balcony
Exterior

Reviews

7.8 out of 10
Good

Popular amenities

  • Room service
  • Bar
  • Breakfast available
  • Pet-friendly
  • Housekeeping

Explore the area

Map
128 West 29th Street, New York, NY, 10001
  • 5th Avenue
    ‪5 min walk‬
  • Madison Square Garden
    ‪6 min walk‬
  • Macy's
    ‪7 min walk‬
  • New York, NY (LGA-LaGuardia)
    ‪29 min drive‬

Room options

View all photos for Room, Non Smoking

Hypo-allergenic bedding, in-room safe, blackout curtains

Room, Non Smoking

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Penthouse, 1 King Bed, Non Smoking, Balcony

Penthouse, 1 King Bed, Non Smoking, Balcony | View from room

Penthouse, 1 King Bed, Non Smoking, Balcony

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking

  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds, Accessible, Non Smoking

Hypo-allergenic bedding, in-room safe, blackout curtains

Room, 2 Double Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Room, Non Smoking (Non-smoking)

Hypo-allergenic bedding, in-room safe, blackout curtains

Room, Non Smoking (Non-smoking)

  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room

Hypo-allergenic bedding, in-room safe, blackout curtains

Room

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed

Hypo-allergenic bedding, in-room safe, blackout curtains

Room, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Non Smoking

Hypo-allergenic bedding, in-room safe, blackout curtains

Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Room

Hypo-allergenic bedding, in-room safe, blackout curtains

Room

  • Sleeps 4
  • 2 Double Beds

Similar properties

Exterior

Hilton Garden Inn New York/Manhattan-Chelsea

Pet-friendly
Free WiFi
Air conditioning
Breakfast available
4.1 out of 5, Very good, (2411)
The price is €196
for 1 room
includes taxes & fees
5 Feb - 6 Feb
Hilton Garden Inn New York/Manhattan-Chelsea

About this property

DoubleTree by Hilton Hotel New York City - Chelsea

Hotel with a 24-hour fitness center, a quick walk to Madison Square Garden
This smoke-free hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. WiFi in public areas is free. Other amenities include a 24-hour business center, concierge services, and dry cleaning.
DoubleTree by Hilton Hotel New York City - Chelsea offers 236 air-conditioned accommodations with laptop-compatible safes and safes. Refrigerators and coffee/tea makers are provided. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers.

This New York hotel provides complimentary wireless Internet access. 32-inch flat-screen televisions come with premium cable channels and pay movies. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Refrigerators and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the sightseeing around DoubleTree by Hilton Hotel New York City - Chelsea. During your stay, you're just a quick walk from Madison Square Garden. Features include free WiFi in public areas, plus a restaurant and a 24-hour gym.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge, and luggage storage
  • Onsite recreation includes a 24-hour gym
  • Guests really like the accommodations for the comfy beds and cleanliness
  • Within a 10-minute walk of 5th Avenue and Madison Square Garden
  • Pets welcome for a fee (restrictions apply)
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business center and limo/town car service.

WiFi is free in public spaces. A 24-hour fitness center, a vending machine, and multilingual staff are also featured at DoubleTree by Hilton Hotel New York City - Chelsea.

This 4-star New York hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:30 AM to 11:00 AM.
DoubleTree by Hilton Hotel New York City - Chelsea has a restaurant serving breakfast and dinner.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Wheelchair-accessible van parking available
  • Off-site parking within 0.1 mi (USD 50 per day)
  • Limo/town car service

Food and drink

  • Cooked-to-order breakfast available for a fee daily 6:30 AM–11:00 AM: USD 18-25 for adults and USD 18-25 for children
  • 1 restaurant
  • 1 bar
  • Room service available

Things to do

  • 24-hour fitness centre

Family friendly

  • Laundry facilities
  • Fridge

Conveniences

  • Lift
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff

Business services

  • 24-hour business centre

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Lift
  • Lift door width (centimetres): 91
  • Phone accessibility kit
  • Step-free path to entrance
  • Valet for wheelchair-equipped vehicle
  • Well-lit path to entrance
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 76
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Heating
  • Hypo-allergenic bedding

Bathroom

  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 32-inch flat-screen TV
  • TV channels
  • Films for purchase
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Fridge

More

  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime
Early check-in subject to availability
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per pet, per stay, plus a deposit of USD 50 per stay
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 17 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 18 to 25 for adults, and USD 18 to 25 for children
  • Nearby parking fee: USD 50 per day (656 ft away)
  • Pet deposit: USD 50 per stay
  • Pet fee: USD 50 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a first aid kit and window guards
Front desk staff will greet guests on arrival.

We should mention

  • One child 17 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

DoubleTree Hilton Hotel New York City Chelsea
DoubleTree Hilton New York City Chelsea
DoubleTree New York City Chelsea
Hilton New York City Chelsea
DoubleTree Hilton New York City Chelsea Hotel
DoubleTree by Hilton New York City Chelsea
DoubleTree by Hilton New York City Chelsea
DoubleTree by Hilton Hotel New York City Chelsea
DoubleTree by Hilton Hotel New York City - Chelsea Hotel
DoubleTree by Hilton Hotel New York City - Chelsea New York

DoubleTree by Hilton Hotel New York City - Chelsea Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 600 out of 1481 reviews" "
Rating 8 - Good. 402 out of 1481 reviews" "
Rating 6 - Okay. 273 out of 1481 reviews" "
Rating 4 - Poor. 117 out of 1481 reviews" "
Rating 2 - Terrible. 89 out of 1481 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Maria

Liked: Staff & service
Stayed 3 nights in Oct 2024

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
Go with another hotel but amazing view
I recently stayed at a hotel in New York, and while there were some redeeming qualities, overall my experience was quite disappointing. ## Location The location of the hotel was excellent. It was conveniently situated near various attractions, making it easy to explore the city. ## Cleanliness The rooms were clean and well-maintained, which is always a plus when traveling. ## Lifts However, the issues with the lifts significantly impacted our stay. The hotel only had two lifts, and unfortunately, one was out of service for the entire stay (5 days). The second lift also stopped working on our first day, forcing us to climb 19 floors multiple times. For anyone with accessibility needs, I would strongly advise against staying here. ## Staff The staff was decent but did not meet the standard I expected, especially compared to other hotels like Doubletree. Their service felt lackluster and unremarkable. ## Overall Impression The only highlights of our stay were the stunning view from our room and the prime location. Unfortunately, these positives weren't enough to outweigh the inconveniences we faced. If I were to return to New York, I would not choose this hotel again, nor would I recommend it to others.
Stayed 5 nights in Oct 2024

10/10 Excellent

Stacy, Orlando

Travelled with family
Liked: Cleanliness, staff & service, amenities
During our stay onky one elevator was working and for over 24 hours, both elevators were not working. Completely insane. My husband and I were in town for his follow up dr appointments with Memorial Sloan Kettering after his surgery following his 3rd cancer battle. Simply assuming everyone can physically hike up stairs to their hotel room is unacceptable. The following day they gave us free water for the inconvenience. The girl at the desk didn't even look at us when asked what was going on. Definitely won't stay again when we come back in 3 months.
Stayed 4 nights in Oct 2024

2/10 Terrible

Ashlie

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
There were only (2) elevators and one of them was broken the entire time. Some of the days, both elevators were down and we had to go up and down (22) flights of stairs and it seemed that the staff didn’t care. They didn’t offer help with luggage and they were certainly not happy. One staff walked out and quit calling a customer a B word while we were waiting over (20) mins for the one elevator in the lobby. The room had an old fashioned air con and it made the room smell like mildew and mold. The bathroom was clean, that’s about the only positive I can say about our stay. We will never stay at a Double tree again because of the lack of care they showed their guests. Things happen, I understand that but show some compassion and kindness especially in the hospitality industry.
Stayed 2 nights in Oct 2024

2/10 Terrible

Glorybell

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Keisuke

Stayed 4 nights in Sep 2024

4/10 Poor

zoe, Mount Royal

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
DO NOT STAY HERE!!! The elevators don’t work. They haven’t worked for months!! The hotel staff is amazing, but what can they do. The elderly are stuck with luggage not being able to go up or down. We were on the 15th floor and had to go up and down by foot!! Every time!! One time a man got stuck for an hour in the elevator. Very very bad situation. This is unacceptable. I read older reviews and the problem wasn’t new. FIX THE DAMN ELEVATORS HILTON!!!!!!!!!
Stayed 2 nights in Oct 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
The two lifts are very slow and then one broke…. Not fixed for at least 3 days
Stayed 5 nights in Oct 2024

10/10 Excellent

Dvon

Stayed 2 nights in Aug 2024

10/10 Excellent

Praneet

.
Stayed 2 nights in Jul 2024

8/10 Good

Gary

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I suppose I don’t understand why a hotel makes quite a bit from their rooms have to charge such high prices for drinks at the bar and even $3 for bottled water in the room etc ?
Stayed 2 nights in Oct 2024

8/10 Good

Daniela

Business traveller
Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2024

8/10 Good

Fiona

Travelled with family and small children
Liked: Staff & service
Ok first time travelling to New York with kids from the UK and somethings definitely worried me. The elevators and stairs where not secure meaning anyone off the street can walk in and use them. I work in a hotel and our elevators etc and all doors near reception are only accessible via a guest or worker key card. This hotel doesn't have that. Anyone can use the elevators which was rather worrying. Considering there is plenty homeless and mental health issues from people literally outside the hotel, a few steps up the street we saw people drugged up and rough sleeping. Even in the hotel courtyard where guests can sit, early in the morning we had some people from the street just casually sit. I think security definitely needs updated. I do feel the price was too much considering the area is run down somewhat and room was basic and non secure entrances. Other than that, the hotel was great. Coffee machine and fridge where not in use in our room (considering the price I paid. Fresh coffee was available at reception. The housekeeping was amazing, room was fresh and clean every time we can back with fresh cold bottled water. So that was fantastic, housekeeping team deserve a lot of praise. I did have an emergency on my first day where I had to call back to the UK but my mobile hadn't connected to the American network, I asked reception if I could make an international call back to the UK and it was a NO! Absolutely no help whatsoever. Other than that, good for sight seeing

10/10 Excellent

Benjamin

Liked: Property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

mahmud

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

10/10 Excellent

Alisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

8/10 Good

Zaniko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 1 night in Oct 2024

8/10 Good

Gabriela

Stayed 4 nights in Oct 2024

10/10 Excellent

SUKHONTHIP

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

2/10 Terrible

Jeffrey

Stayed 3 nights in Sep 2024

4/10 Poor

jacob

Business traveller
Disliked: Property conditions & facilities
There was a noise that would happen in my room every morning around 7am. Like as if someone was drilling into my floor. I wen tot the front desk, they said they would send an engineer. they did not. I found the enginer myself, he said he would send someone into the room to investigate, he did not. 6 day stay and every morngin was the same story with no escape.
Stayed 6 nights in Oct 2024

10/10 Excellent

Holly

Travelled with family
Liked: Amenities
Very nice. Very clean. Could use a bit better restaurant
Stayed 1 night in Oct 2024

10/10 Excellent

michael

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 11 nights in Sep 2024

6/10 Okay

Emily Jessica, Chattanooga

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
There are only 2 elevators for over 20 floors and housekeeping uses these 2 elevators as well which means once you get on the elevator it's likely going to stop on every floor. While we were there one elevator went out and within a few hours the 2nd elevator went out (first one still not fixed).
Stayed 2 nights in Sep 2024