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DoubleTree by Hilton Hotel New York City - Chelsea

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for DoubleTree by Hilton Hotel New York City - Chelsea

Penthouse, 1 King Bed, Non Smoking, Balcony | View from room
Hypo-allergenic bedding, in-room safe, blackout curtains
Exterior
Suite, 1 King Bed, Non Smoking | View from room
Penthouse, 1 King Bed, Non Smoking, Balcony

Reviews

7.8 out of 10

Good

Popular amenities

  • Room service
  • Bar
  • Breakfast available
  • Pet-friendly
  • Housekeeping
  • Air conditioning

Explore the area

Map
128 West 29th Street, New York, NY, 10001
  • 5th Avenue
    5 min walk
  • Madison Square Garden
    6 min walk
  • Macy's
    7 min walk
  • New York, NY (LGA-LaGuardia)
    39 min drive

Room options

View all photos for Room, Non Smoking

Hypo-allergenic bedding, in-room safe, blackout curtains

Room, Non Smoking

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Penthouse, 1 King Bed, Non Smoking, Balcony

Penthouse, 1 King Bed, Non Smoking, Balcony | View from room

Penthouse, 1 King Bed, Non Smoking, Balcony

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking

  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds, Accessible, Non Smoking

Hypo-allergenic bedding, in-room safe, blackout curtains

Room, 2 Double Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Room, Non Smoking (Non-smoking)

Hypo-allergenic bedding, in-room safe, blackout curtains

Room, Non Smoking (Non-smoking)

  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room

Hypo-allergenic bedding, in-room safe, blackout curtains

Room

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed

Hypo-allergenic bedding, in-room safe, blackout curtains

Room, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Non Smoking

Hypo-allergenic bedding, in-room safe, blackout curtains

Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Room

Hypo-allergenic bedding, in-room safe, blackout curtains

Room

  • Sleeps 4
  • 2 Double Beds

Similar properties

Exterior

Hilton Garden Inn New York/Manhattan-Chelsea

Pet-friendly
Free WiFi
Air conditioning
Breakfast available
4.1 out of 5, Very good, (2307)
The price is €138
for 1 room
includes taxes & fees
5 Jan - 6 Jan
Hilton Garden Inn New York/Manhattan-Chelsea

About this property

DoubleTree by Hilton Hotel New York City - Chelsea

Hotel with a 24-hour fitness center, a quick walk to 5th Avenue
This smoke-free hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. WiFi in public areas is free. Other amenities include a 24-hour business center, concierge services, and dry cleaning.
DoubleTree by Hilton Hotel New York City - Chelsea offers 236 air-conditioned accommodations with laptop-compatible safes and safes. Refrigerators and coffee/tea makers are provided. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers.

This New York hotel provides complimentary wireless Internet access. 32-inch flat-screen televisions come with premium cable channels and pay movies. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Refrigerators and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the sightseeing around DoubleTree by Hilton Hotel New York City - Chelsea. During your stay, you're just a quick walk from 5th Avenue. Features include free WiFi in public areas, plus a restaurant and a 24-hour gym.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge, and luggage storage
  • Onsite recreation includes a 24-hour gym
  • Guests really like the accommodations for the cleanliness and comfy beds
  • Within a 10-minute walk of 5th Avenue and Madison Square Garden
  • Pets welcome for a fee (restrictions apply)
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business center and limo/town car service.

WiFi is free in public spaces. A 24-hour fitness center, a vending machine, and multilingual staff are also featured at DoubleTree by Hilton Hotel New York City - Chelsea.

This 4-star New York hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:30 AM to 11:00 AM.
DoubleTree by Hilton Hotel New York City - Chelsea has a restaurant serving breakfast and dinner.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Wheelchair-accessible van parking available
  • Off-site parking within 0.1 mi (USD 50 per day)
  • Limo/town car service

Food and drink

  • Cooked-to-order breakfast available for a fee daily 6:30 AM–11:00 AM: USD 18-25 for adults and USD 18-25 for children
  • 1 restaurant
  • 1 bar
  • Room service available

Things to do

  • 24-hour fitness centre

Family friendly

  • Laundry facilities
  • Fridge

Conveniences

  • Lift
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff

Business services

  • 24-hour business centre

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Lift
  • Lift door width (centimetres): 91
  • Phone accessibility kit
  • Step-free path to entrance
  • Valet for wheelchair-equipped vehicle
  • Well-lit path to entrance
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 76
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Heating
  • Hypo-allergenic bedding

Bathroom

  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 32-inch flat-screen TV
  • TV channels
  • Films for purchase
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Fridge

More

  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime
Early check-in subject to availability
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per pet, per stay, plus a deposit of USD 50 per stay
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 17 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 18 to 25 for adults, and USD 18 to 25 for children
  • Nearby parking fee: USD 50 per day (656 ft away)
  • Pet deposit: USD 50 per stay
  • Pet fee: USD 50 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a first aid kit and window guards
Front desk staff will greet guests on arrival.

We should mention

  • One child 17 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

DoubleTree Hilton Hotel New York City Chelsea
DoubleTree Hilton New York City Chelsea
DoubleTree New York City Chelsea
Hilton New York City Chelsea
DoubleTree Hilton New York City Chelsea Hotel
DoubleTree by Hilton New York City Chelsea
DoubleTree by Hilton New York City Chelsea
DoubleTree by Hilton Hotel New York City Chelsea
DoubleTree by Hilton Hotel New York City - Chelsea Hotel
DoubleTree by Hilton Hotel New York City - Chelsea New York

DoubleTree by Hilton Hotel New York City - Chelsea Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 572 out of 1414 reviews" "
Rating 8 - Good. 385 out of 1414 reviews" "
Rating 6 - Okay. 257 out of 1414 reviews" "
Rating 4 - Poor. 114 out of 1414 reviews" "
Rating 2 - Terrible. 86 out of 1414 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Fabian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

michael

Stayed 1 night in Aug 2024

6/10 Okay

Waleed

Stayed 2 nights in Aug 2024

8/10 Good

Candice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2024

4/10 Poor

Beth

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff was great. They let us check in early. Room was small but clean. Elevators were a disaster. There were only two elevators and one was out the whole Time we were there. The morning we were to check out, the second elevator also went out. We had to climb to the 24th floor. My husband called front desk and asked for help with our luggage. The manager came right up and got our luggage. He took us to the elevator they told us was out. There was an employee there with a key who gave us a ride straight down. Was very annoyed that the same employee made us walk up 24 flights of stairs and told us we’d have to carry our 3 suitcases back down. It was a frustrating day!!
Stayed 1 night in Sep 2024

8/10 Good

Zachary

Liked: Cleanliness, staff & service, room comfort
Tight fits, thin walls and broken elevators
First off, I love the location of this hotel. Very convenient to Times & Herald square without the same level of crazy crowds. Penn station and several subway lines are all within a block or two of the hotel making it extremely easy to get around the city. You cannot go wrong if location and ease of travel is a feature you're seeking out. The bad. The elevators went down partway through my stay. The remaining days of my stay only one elevator was working making it painfully long to wait for an elevator, most times I took the stairs going down after. A 27 floor hotel, this is a big concern. Walls were a little thin, and the neighbor nextdoor had the tv turned up a few times. Not enough to complain, but noticeable. The layout of the bathroom was interesting and a tight fit. I get this is Manhattan and hotel rooms tend to be small. The main problem I saw was the hand towel holder was next to the electrical switch/outlets, and hanging so that hand-towels ended up in the sink and under the faucet. In the attached picture you can see what I mean. I realize the bathroom size means a smaller vanity, but simply putting the hand towel holder on the other side of the mirror where the lotion was hung up and moving the lotion next to the switch and above the faucet would have fixed this. The next to last day I was there the towel holder also came loose from the wall and was hanging by the screw. Except for thin walls, these issues were all fixable.
Stayed 3 nights in Sep 2024

8/10 Good

Sarah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This location was perfect! The hotel is clean, safe & the staff is excellent!!! The hotel was under construction while we visited. I will definitely stay at this location again.
Stayed 2 nights in Sep 2024

2/10 Terrible

LAURA

Travelled with family, Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Elevator hasn’t been working for months. People got stuck!
Stayed 2 nights in Sep 2024

2/10 Terrible

LAURA

Travelled with family, Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Elevator doesn’t work. People were stuck. You had to wait 30 min for the eleven to come.
Stayed 1 night in Sep 2024

10/10 Excellent

Kayla Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice! Will stay again!
Stayed 3 nights in Jun 2024

8/10 Good

Jimmy

Liked: Cleanliness, staff & service, amenities
A nice little place, from my room I could see half of the Empire State building. Beautiful at night all lit up. But one of the two elevators broke and it was down for two days. Not a good feeling only having one elevator working on the 21st floor.. The staff is fantastic! I definitely go back. The location is pretty good as well. Parking garage on the next street up and basically across the street. Heavy NYPD presence. Bravo Pizza a block away had very good pizza. There’s also a Starbucks 2 blocks away in a McDonald’s a block away. The room was in very good quality despite being small, which is typical in New York.
Stayed 3 nights in Sep 2024

10/10 Excellent

Jamie

Travelled with family
Liked: Cleanliness, amenities
How quickly I was accommodated when I mentioned any issues.
Stayed 3 nights in Sep 2024

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great bartender!
Stayed 3 nights in Sep 2024

6/10 Okay

Sebastian

Business traveller
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Poor customer service from staff
Stayed 2 nights in Sep 2024

6/10 Okay

Erika

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The room was clean and included a mini fridge and coffee-maker, as well as a bar and dining option in the hotel. The cleaning staff was courteous and helpful. The toilet ran the whole time, but I just kept the bathroom door closed. The main issue during my stay was the fact that both elevators (which are quite small) did not work properly during my 4 night stay. At one point I had to walk down 20 flights (thankfully not up!) to simply exit the building, because they were both not working. I don't know how they accommodated people with mobility issues. The staff had to help people out of the stuck elevators at least once. I would not want to risk getting stuck in the elevator during another stay.
Stayed 4 nights in Sep 2024

2/10 Terrible

Kemisha

Disliked: Property conditions & facilities
The elevator wasn’t working had to walk 15 flight of stairs .someone was stuck in the elevator for 30 minutes .I’ve left almost a week now and I’ve not gotten back my money they took as deposit
Stayed 2 nights in Sep 2024

10/10 Excellent

John

Stayed 3 nights in Aug 2024

6/10 Okay

Yao

Liked: Staff & service
Stayed 2 nights in Sep 2024

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

8/10 Good

Rhonda

Travelled with family
Liked: Staff & service
The staff was very accommodating. They were nice and helpful. Our stay was great, but the only negative thing was the elevators were not working properly. At least one of the elevators was down every day of our four day stay, which was pretty frustrating, but I you have patience and not in a hurry to be anywhere it is fine.
Stayed 4 nights in Sep 2024

10/10 Excellent

Karla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to Penn Station. Room was clean, staff was nice and we got free hot chocolate chip cookies upon check in! Also have a nice area to sit outside the hotel.
Stayed 1 night in Sep 2024

8/10 Good

May

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, small but clean room
Stayed 1 night in Sep 2024

2/10 Terrible

STEPHANIE

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible hotel. Literally stay anywhere else. Elevators are always broken so you have to take the stairs up and down 24 floors. Front desk is rude and won’t relocate you to a lower floor even if you can’t climb all those stairs. I reserved a king bed and got a double bed. Hotel is noisy and all you hear are doors slamming. Do not recommend at all.
Stayed 4 nights in Sep 2024

10/10 Excellent

Helen, Brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 2 nights in Aug 2024

8/10 Good

Weipeng, Santiago

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
room was clean, staff was great
Stayed 3 nights in Sep 2024