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Citadines Connect Fifth Avenue New York

3.5 star property

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Photo gallery for Citadines Connect Fifth Avenue New York

Property entrance
Theatre show
Hypo-allergenic bedding, down duvets, in-room safe
Lobby sitting area
Exterior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Housekeeping
  • Pet-friendly
  • Laundry
  • 24/7 front desk
  • Air conditioning
  • Free WiFi

Explore the area

Map
15 West 45th Street, New York, NY, 10036
  • Rockefeller Center
    ‪5 min walk‬
  • Times Square
    ‪6 min walk‬
  • Grand Central Terminal
    ‪7 min walk‬
  • New York, NY (JFK-John F. Kennedy Intl.)
    ‪53 min drive‬

Room options

View all photos for Premier Room, 1 King Bed, Accessible

Room amenity

Premier Room, 1 King Bed, Accessible

  • 17 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Hypo-allergenic bedding, down duvets, in-room safe

Standard Room

  • 17 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Room, 1 King Bed

Room amenity

Premier Room, 1 King Bed

  • 17 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Room with Two Double Beds

Premier Room with Two Double Beds

Premier Room with Two Double Beds

  • 17 sq m
  • Sleeps 4
  • 2 Double Beds

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Reception

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  • Parking available
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4.2 out of 5, Very good, (3609)
The price is €158
for 1 room
includes taxes & fees
27 Apr - 28 Apr
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About this property

Citadines Connect Fifth Avenue New York

Hotel with a 24-hour business center, a quick walk to 5th Avenue
A 24-hour business center, a business center, and concierge services are available at this smoke-free hotel. WiFi in public areas is free. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite. Weekly housekeeping is available.
Citadines Connect Fifth Avenue New York offers 124 accommodations with safes and coffee/tea makers. Each accommodation is individually furnished and decorated. Beds feature down comforters. LED televisions come with premium cable channels. Bathrooms include shower/tub combinations, slippers, complimentary toiletries, and hair dryers.

This New York hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested. Housekeeping is provided weekly.

The recreational activities listed below are available either on site or nearby; fees may apply.
The sightseeing around Citadines Connect Fifth Avenue New York gets high marks from our customers. During your stay, you're just a quick walk from 5th Avenue. Features include free WiFi in public areas, plus a 24-hour business center and dry cleaning service.
  • Free WiFi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Guests have great things to say about the location and the clean accommodations
  • Just a 3-minute walk from 5th Avenue and 5 minutes by foot from Rockefeller Center
  • Pets welcome for a fee
WiFi is free in public spaces. You'll find a 24-hour business center on site. A vending machine, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Citadines Connect Fifth Avenue New York.

This 3.5-star New York hotel is smoke free.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Grab bar in shower (81 centimetre high)
  • Hand-held showerhead
  • Lever door handles
  • Lift (89 centimetre wide door)
  • Portable shower seat
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (74 centimetre high)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LED TV with premium cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per night
  • Maximum 1 pets
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 25.25 per accommodation, per night
  • A damage deposit of USD 200 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50 per accommodation, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
This property affirms that it follows the cleaning and disinfection practices of Ascott Cares (Ascott Limited)
Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

We should mention

  • One child 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Holiday Inn Express Hotel New York City Fifth Avenue
Hotel Central Fifth Ave
New York City Fifth Avenue Holiday Inn Express
Holiday Inn Express Fifth Avenue
Holiday Express New York City Fifth Avenue
Holiday Express Fifth Avenue
Hotel Central Fifth Ave New York
Central Fifth Ave New York
Central Fifth Ave
Citadines Connect Fifth Avenue New York Hotel
Citadines Connect Fifth Hotel
Citadines Connect Fifth
Holiday Inn Express New York City Fifth Ave Hotel New York City
Holiday Inn Express New York City Fifth Avenue
Citadines Connect Fifth Avenue New York Hotel
Citadines Connect Fifth Avenue New York New York
Citadines Connect Fifth Avenue New York Hotel New York

Citadines Connect Fifth Avenue New York Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 623 out of 1383 reviews
Rating 8 - Good. 387 out of 1383 reviews
Rating 6 - Okay. 187 out of 1383 reviews
Rating 4 - Poor. 85 out of 1383 reviews
Rating 2 - Terrible. 101 out of 1383 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Farhan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location is amazing very close to times square
Stayed 1 night in Dec 2024

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is super nice, rooms are quite small but very clean and smell delicious. The location is perfect for shopping and walkable to nice stores.
Stayed 1 night in Dec 2024

10/10 Excellent

Elise Ardith

Stayed 1 night in Jan 2025

10/10 Excellent

Helen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Really clean and comfortable, great location
Stayed 2 nights in Jan 2025

10/10 Excellent

Yuan

Stayed 2 nights in Jan 2025

6/10 Okay

molly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Zarine

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2024

10/10 Excellent

Melinda, Chestnut Ridge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were accommodating, welcoming and friendly. Perfect location in NYC.
Stayed 1 night in Jan 2025

10/10 Excellent

Angela

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and updated room. Excellent and friendly front desk staff
Stayed 1 night in Jan 2025

6/10 Okay

Omar

Stayed 1 night in Jan 2025

10/10 Excellent

Hazel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

Benjamin

Stayed 4 nights in Dec 2024

6/10 Okay

JANETH

Travelled with group
Disliked: Staff & service
It was a terrible stay. Some of the front desk staffs were not accommodating.
Stayed 4 nights in Dec 2024

10/10 Excellent

Ronald

Stayed 1 night in Dec 2024

6/10 Okay

JANICA

Travelled with family
Liked: Staff & service
Rooms are very small but convenience of location
Stayed 1 night in Dec 2024

10/10 Excellent

Arely

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Dec 2024

2/10 Terrible

Andres, Doral

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was horrible. In 5 nights we spent there they NEVER CLEN THE ROOM. The safe box was not working. The have no closets neither cabinets and there were mo place to have the clothes. The bathroom was very small and ee cant have our cleaning stuff. The lights didn’t worked and they were no water to drink. The stuff was unprofessional rude and negligent . WILL NEVER RECOMMEND THIS HOTEL EVEN TO MY WORST ENEMY!!
Stayed 4 nights in Dec 2024

6/10 Okay

Dale

Liked: Staff & service
Disliked: Cleanliness, amenities
Very small room. Wear and tear apparent. Cleanliness questionable.
Stayed 3 nights in Dec 2024

10/10 Excellent

Tamie, Pawhuska

Stayed 4 nights in Dec 2024

10/10 Excellent

Dana

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and accommodating. Close to everything and parking was a street over but your able to cut through a small park area.
Stayed 1 night in Dec 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My favorite part about our stay was the kindness and professionalism of the staff. In particular was Mathew, who worked tirelessly each day to ensure the needs and well-being of the guests. We were caught without an umbrella, for example, one day and he offered us a hotel umbrella to make sure we enjoyed the morning. He also accommodated us by keeping our baggage for a couple of hours after our checkout just to make it convenient for us. Really great experience and great staff!
Stayed 2 nights in Dec 2024

10/10 Excellent

Marina

Stayed 2 nights in Dec 2024

10/10 Excellent

Adam

Stayed 3 nights in Oct 2024

2/10 Terrible

Ofelia, Burbank

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The Room was breaking down/apart. The entire hotel was always having issues, elevator always not working.
Stayed 3 nights in Dec 2024