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Citadines Connect Fifth Avenue New York

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Citadines Connect Fifth Avenue New York

Property entrance
Hypo-allergenic bedding, down duvets, in-room safe
Theatre show
Exterior
Lobby sitting area

Reviews

8.0 out of 10

Very good

Popular amenities

  • Breakfast included
  • Housekeeping
  • Pet-friendly
  • Laundry
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
15 West 45th Street, New York, NY, 10036
  • 5th Avenue
    3 min walk
  • AnTalia
    1 min walk
  • 5 Av Station (W. 42nd St.)
    5 min walk
  • New York, NY (LGA-LaGuardia)
    28 min drive

Room options

View all photos for Premier Room, 1 King Bed, Accessible

Room amenity

Premier Room, 1 King Bed, Accessible

  • 17 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Room amenity

Standard Room

  • 17 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Room, 1 King Bed

Room amenity

Premier Room, 1 King Bed

  • 17 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Room with Two Double Beds

Premier Room with Two Double Beds

Premier Room with Two Double Beds

  • 17 sq m
  • Sleeps 4
  • 2 Double Beds

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Reception

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Free WiFi
Restaurant
Air conditioning
4.3 out of 5, Excellent, (1240)
The price is €311
for 1 night
includes taxes & fees
1 Jan - 2 Jan
Aura Hotel Times Square

About this property

Citadines Connect Fifth Avenue New York

Hotel with free breakfast, a quick walk to 5th Avenue
A 24-hour business center, a business center, and concierge services are available at this smoke-free hotel. Free on-the-go breakfast and free WiFi in public areas are also provided. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite. Weekly housekeeping is available.
Citadines Connect Fifth Avenue New York offers 124 accommodations with safes and coffee/tea makers. Each accommodation is individually furnished and decorated. Beds feature down comforters. LED televisions come with premium cable channels. Bathrooms include shower/tub combinations, slippers, complimentary toiletries, and hair dryers.

This New York hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested. Housekeeping is provided weekly.

The recreational activities listed below are available either on site or nearby; fees may apply.
The sightseeing around Citadines Connect Fifth Avenue New York gets high marks from our customers. During your stay, you're just a quick walk from 5th Avenue. Enjoy features like free breakfast and free WiFi in public areas, plus a 24-hour business center.
  • Free on-the-go breakfast served daily
  • Free WiFi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Guests have great things to say about the local sightseeing and the helpful staff
  • Just a 3-minute walk from 5th Avenue and 5 minutes by foot from Rockefeller Center
  • Pets welcome for a fee
WiFi is free in public spaces. You'll find a 24-hour business center on site. Free breakfast is available daily. A vending machine, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Citadines Connect Fifth Avenue New York.

This 3.5-star New York hotel is smoke free.

Guests are served free on-the-go breakfast daily from 6:30 AM to 9:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available

Food and drink

  • Free on-the-go breakfast available daily 6:30 AM–9:00 AM

Family friendly

  • Laundry facilities

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance

Business services

  • 24-hour business centre

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Lift
  • Lift door width (centimetres): 89
  • Grab bar in shower
  • Shower grab bar height (centimetres): 81
  • Hand-held shower head
  • Lever door handles
  • Portable shower seat
  • Step-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 74

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • TV channels
  • LED TV
  • Premium channels

Food and drink

  • Coffee/tea maker

More

  • Desk
  • Free local calls
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Slippers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per night
  • Maximum 1 pets
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 25.25 per accommodation, per night
  • A damage deposit of USD 200 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50 per accommodation, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
This property affirms that it follows the cleaning and disinfection practices of Ascott Cares (Ascott Limited)
Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

We should mention

  • One child 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Holiday Inn Express Hotel New York City Fifth Avenue
Hotel Central Fifth Ave
New York City Fifth Avenue Holiday Inn Express
Holiday Inn Express Fifth Avenue
Holiday Express New York City Fifth Avenue
Holiday Express Fifth Avenue
Hotel Central Fifth Ave New York
Central Fifth Ave New York
Central Fifth Ave
Citadines Connect Fifth Avenue New York Hotel
Citadines Connect Fifth Hotel
Citadines Connect Fifth
Holiday Inn Express New York City Fifth Ave Hotel New York City
Holiday Inn Express New York City Fifth Avenue
Citadines Connect Fifth Avenue New York Hotel
Citadines Connect Fifth Avenue New York New York
Citadines Connect Fifth Avenue New York Hotel New York

Citadines Connect Fifth Avenue New York Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 515 out of 1199 reviews" "
Rating 8 - Good. 353 out of 1199 reviews" "
Rating 6 - Okay. 159 out of 1199 reviews" "
Rating 4 - Poor. 81 out of 1199 reviews" "
Rating 2 - Terrible. 91 out of 1199 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Lawrence

Business traveller
Liked: Cleanliness, staff & service
Stayed 3 nights in Sep 2024

10/10 Excellent

JaeIn

Business traveller
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Shower curtain needs to clean. But overall was good
Stayed 1 night in Sep 2024

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff is great!
Great in most ways. Only a comment on the elevator at the 4th floor: there was a note saying we had to use the stairs to go down to the lobby, so we did. However, next time we went down to the lobby, the note was still there, but we were able to use the elevator. The note was misleading and a nuisance as I had a sore foot and using the stairs made it even worse. I also have a comment on the breakfast. It is far too frugal, with croissants as the only choice for all of us to eat. For the price we paid for the room, we expected a much better breakfast. The staff was very nice and professional, and the bed was amazingly comfortable!
Stayed 1 night in Sep 2024

10/10 Excellent

LaShekia

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
For the business of their lobby area, their front desk staff is top tier. Friendly, patient, outgoing, and the lobby area stayed clean constantly- very difficult in small spaces with lots of tourists who culturally like to hang out in lobby’s and linger. No one felt rushed or cramped. Great vibe. Great area. Book here.
Stayed 1 night in Sep 2024

10/10 Excellent

Queilis

Stayed 1 night in Sep 2024

2/10 Terrible

Thomas

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
my room was nh the basement and noise from the clean up trash collection kept me up all night. elevator broke down and found there was not a stayway upstairs, pretty certain a violation of law. continental breakfast was poor, "coffee" was like river mud. been staying in new york hotels for over 40 years and by far the worst.
Stayed 1 night in Sep 2024

2/10 Terrible

Shaynae

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

8/10 Good

Anthony

Travelled with family
Liked: Room comfort
Elevator … yikes
The room is small as are most hotels in Manhattan. What was awful is the elevator kept breaking down. One time it broke down while we were in it.
Stayed 4 nights in Sep 2024

10/10 Excellent

Hugo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We have a great time with old friends at this property very recommended anyone closest to the sight to visit walking
Stayed 2 nights in Aug 2024

10/10 Excellent

Cindy Lynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful. The lobby was always full with tourist groups. Room was very spacious and very comfortable bed. There was a wait for the elevator at times but not too bad.
Stayed 1 night in Aug 2024

10/10 Excellent

Johannah

Liked: Cleanliness, staff & service, property conditions & facilities
Great for the price plus a breakfast option
Stayed 4 nights in Aug 2024

10/10 Excellent

Rochelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lima gave great customer service and all the staff
Stayed 3 nights in Sep 2024

10/10 Excellent

Raul

Stayed 4 nights in Sep 2024

10/10 Excellent

Mary Anne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Glenda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking is a few blocks away- not convenient, but otherwise the location is great!
Stayed 2 nights in Jun 2024

10/10 Excellent

Kaye

Stayed 1 night in Sep 2024

6/10 Okay

Marlene

Liked: Staff & service
Stayed 3 nights in Aug 2024

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a brilliant location , close to Times Square , Grand Central Station and right next to 5th Avenue. The staff cannot do enough for you. The room was clean and very quiet. There is a breakfast ( continental ) that is basic but enough to start your day. Overall a very good experience
Stayed 4 nights in Aug 2024

2/10 Terrible

Sara

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
1st there is a closed sign on the doors from the city which I was told was due to permit issues... scary... then it is super tight and small - then the hallways look like they have not been vacuumed in years super dirty! the rooms are very small - bedding was clean but the AC didn't work so it was humid and gross and in that small space it felt worse. There were gnats in the room - flying around... then for breakfast TONS of flies swarming in that super small front lobby, Table was super dirty and no one bothered to clean it. I felt I was duped by the other reviews this is not that great and I would have put average at best for NY.
Stayed 1 night in Aug 2024

10/10 Excellent

Maureen Joyce, Bath

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice hotel - quiet rooms with air conditioning. Good bathrooms with shower. Staff very friendly. Grab & go breakfast was good - croissants & fruit with tea/coffee.
Stayed 5 nights in Aug 2024

10/10 Excellent

Shadmaan

Travelled with partner
Liked: Cleanliness, staff & service
Very conveniently located in downtown Manhattan. Water in the faucets of bathroom was unclean with a cloudy texture
Stayed 1 night in Jun 2024

8/10 Good

Benjamin

Stayed 3 nights in Aug 2024

10/10 Excellent

Rachel

Stayed 1 night in Aug 2024

10/10 Excellent

Marsha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and vey friendly staff…. Close to everything
Stayed 3 nights in Aug 2024