2/10 Terrible
Tammy Y.
11 Feb 2026
Liked: Cleanliness
I give this property a 1 star, not due to the misleading photos as the apartment does look as the photos show. But, here are the huge issues. The host or owner (we have never figured it out) is not on property or even in the country. Prior to the trip, he did respond. But, from the day of the trip and during it - he only responded 1 time after many attempts. So, to say beware to any potential renters is an understatement. When we arrived the home was sitting at 60 degrees. We thought it was put there between guests so we put it up to 71. It never moved. After 3 hours of waiting we tried to contact host. His response was "What address is this" NOTHING more. We attempted 3 more times to reach him as it dropped to 57 degrees in the home. We sent him photos of the thermostat as well. We later called VRBO and they reached him and he told them that someone at the desk would help. There was No One at the desk. No one came to look at it and he never responded back to us. The next day - we got a 1 sentence message of "The desk was suppose to take care of this, is everything good?" We wrote back multiple times that it was not good and no one ever came to do anything. Another full day of no heat in the middle of winter in New York. We had to bundle up and had 2 miserable nights of very cold temps. We checked out today and still no responses to many attempted conversations. I would very much look elsewhere in finding a spot in NY
Tammy Y.
Stayed 2 nights in Feb 2026
