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Truss Hotel Times Square

4.0 star property

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Photo gallery for Truss Hotel Times Square

Exterior
Reception
Premium bedding, in-room safe, laptop workspace, soundproofing
Fitness facility
Hair dryer, towels

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Housekeeping
  • Laundry
  • Air conditioning
  • 24/7 front desk

Explore the area

Map
515 Ninth Avenue, New York, NY, 10018
  • New York, NY (JFK-John F. Kennedy Intl.)
    ‪55 min drive‬

Room options

View all photos for Room, 1 King Bed

Room, 1 King Bed

Room, 1 King Bed

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite

Premium bedding, in-room safe, laptop workspace, soundproofing

Suite

  • 37 sq m
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Room, 2 Double Beds

Premium bedding, in-room safe, laptop workspace, soundproofing

Room, 2 Double Beds

  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed

Premium bedding, in-room safe, laptop workspace, soundproofing

Junior Suite, 1 King Bed

  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Premium bedding, in-room safe, laptop workspace, soundproofing

Room, 2 Queen Beds

  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Bar (on property)

Hyatt Place New York City/Times Square

  • Breakfast included
  • Pet-friendly
  • Free WiFi
  • Restaurant
4.1 out of 5, Very good, (2562)
The price is €277
for 1 room
includes taxes & fees
11 Apr - 12 Apr
Hyatt Place New York City/Times Square

About this property

Truss Hotel Times Square

Hotel with a 24-hour fitness center, a quick walk to Times Square
This smoke-free hotel features a 24-hour fitness center, a business center, and concierge services. WiFi in public areas is free. Additionally, dry cleaning, a 24-hour front desk, and express check-out are onsite.
Truss Hotel Times Square offers 86 accommodations with safes and hair dryers. Beds feature premium bedding. 48-inch LCD televisions come with satellite channels.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
The sightseeing around Truss Hotel Times Square gets high marks from our customers. During your stay, you're just a quick walk from Times Square. Free WiFi in public areas, a 24-hour gym, and a business center are available.
  • Free WiFi
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a 24-hour gym
  • Guests really like the accommodations for the spaciousness and cleanliness
  • Within a 10-minute walk of Times Square and Broadway
  • Dogs welcome for a fee
Public spaces have free WiFi. You'll find a business center on site. A 24-hour fitness center, multilingual staff, and tour/ticket assistance are also featured at Truss Hotel Times Square .

This 4-star New York hotel is smoke free.

Languages

English, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Offsite parking available from 8:00 AM to midnight (USD 65 per night)

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Ceiling hoist
  • Grab bar in shower (91 centimetre high)
  • Lift (91 centimetre wide door)
  • Low-height door lock
  • Low-height view port in door
  • Visual fire alarm
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk (76 centimetre high)
  • Wheelchair-width doorways (81 centimetre wide)

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Hair dryer
  • Towels provided

Entertainment

  • 48-inch LCD TV with satellite channels

More

  • Air conditioning (climate-controlled)
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 100 per pet, per stay, plus a deposit of USD 100.0 per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 35.0 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: USD 65 per night (151 ft away; open 8:00 AM to midnight)
  • Pet deposit: USD 100.0 per stay
  • Pet fee: USD 100 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 35.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector and a smoke detector
Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Truss
Cassa Times Square Hotel
Truss Times Square New York
Truss Hotel Times Square Hotel
Truss Hotel Times Square New York
Truss Hotel Times Square Hotel New York

Truss Hotel Times Square Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 1177 out of 2422 reviews
Rating 8 - Good. 670 out of 2422 reviews
Rating 6 - Okay. 332 out of 2422 reviews
Rating 4 - Poor. 133 out of 2422 reviews
Rating 2 - Terrible. 110 out of 2422 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would certainly return to Truss Hotel. I was a little nervous, reading some mixed reviews, on what to expect but the staff were lovely, the room was clean, rooms serviced daily, comfy beds, hot powerful shower, toiletries, everything we needed. The rooftop terrace was a bonus. We have stayed at the New Yorker before and whilst that is decorated to a higher standard, has dining facilities etc., for the amount of time you actually spend in the hotel (one day we were out at 6.30am and didn’t return until 10pm) what the Truss provides is great at a much cheaper price. Great location with subway stations close by too. Would definitely recommend and return if we find ourselves in NY again
Stayed 4 nights in Dec 2024

2/10 Terrible

Lynda

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
TERRIBLE! This was advertised as an upscale/4star property near Times Square. It was not upscale nor even mid-scale and bordered Hells Kitchen. I have to question the authenticity of the guest ratings that were posted. The room we had was advertised as being a 2 bathroom suite but only one bathroom had a shower, the other just a sink & toilet. There was virtually no light in the main living room and the blinds were thin, warn & dirty. The chain on the large blind broke the first day. The carpet outside our very expensive suite was torn up & shredded. When reported to management they said “thank you for letting us know” & did nothing about it the 6 days we were there. The “gym” in the basement had a ceiling that was damaged & falling in. The damage was being caught by large trash bins that were filled with water & debris that were never emptied or tended to the entire time we were there. The only ice maker was broken with no solution or mitigation offered. Do your homework on this property if you are seriously considering booking it. We would have gone to another property if anything reasonable was available during the Christmas season.
Stayed 5 nights in Dec 2024

4/10 Poor

Mark

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
2 nights stay
Hotel was old and small. Bed and pillows were not comfortable. TV and furnitures are old. Needs a renovation. Far from everything. Needed to pay for luggage storage, unlike with other hotels in NYC that are free.
Stayed 2 nights in Dec 2024

4/10 Poor

Jesus

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Front desk personnel was super friendly, attentive, professional & helpful. The rooms are smaller than looks in photos. The bathroom was not cleaned as should. There is no bathroom fan vent, causing lots of humidity. The water pressure of shower was excessive to the point that water was coming out of shower area and there was black mold along the sides of shower.
Stayed 2 nights in Dec 2024

6/10 Okay

shobhan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Katherine

Stayed 1 night in Dec 2024

8/10 Good

Monica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Daily maid service was very nice. The gym was a good size, but had to walk through some service doors, luggage storage available for $2 piece, cash only.
Stayed 6 nights in Dec 2024

8/10 Good

naser

Travelled with family and small children
Liked: Cleanliness, staff & service
Everything was good but had to pay 70 dollars for parking a day and no lobby
Stayed 2 nights in Dec 2024

8/10 Good

Autumn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Walking distance to Time Square and Madison Square Gardens.
Stayed 4 nights in Dec 2024

8/10 Good

Sarah

Liked: Cleanliness
Stayed 1 night in Dec 2024

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice & helpful. Hotel is in a convenient location to many sites & subway stations.
Stayed 3 nights in Dec 2024

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is just a short walk to Times Square. We also walked back from the Rockefeller Centre too. The bus station in right outside which also connect to the subway. The staff in the hotel were all very welcoming and friendly. Nothing was too much trouble and all were very helpful. The room was cleaned everyday, and the maids were also lovely.
Stayed 6 nights in Dec 2024

10/10 Excellent

Wanda, Easterville

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend this hotel, the staff are very friendly and helpful
Stayed 4 nights in Nov 2024

8/10 Good

Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was typical NYC size, shower no tub, great location for us. (Family of 4, parents with a 15 & 12 yr old) would consider again, room temp didn’t seem extremely comfortable but was decent. No real complaint, did have a nice roof top view.
Stayed 4 nights in Dec 2024

10/10 Excellent

Ryan

Stayed 2 nights in Dec 2024

8/10 Good

Pei Wen

Stayed 2 nights in Dec 2024

8/10 Good

Rami

Liked: Cleanliness, staff & service
very friendly staff, good location walking distance to times square. rooms are very clean. however the hotel requires someone renovation.
Stayed 7 nights in Dec 2024

10/10 Excellent

Diana

Stayed 2 nights in Nov 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Okay
This place is okay. The location was great and the staff was good. The only issue we had was the hot water situation. It ran out every day - others who stayed said the same thing.
Stayed 3 nights in Dec 2024

4/10 Poor

joe

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Definitely not a 4.5 star more like a 2. Rooms were dark because barely any lighting. Quite dreary and depressing.
Stayed 3 nights in Dec 2024

8/10 Good

Dionne

Stayed 1 night in Dec 2024

6/10 Okay

Neil

December 2024 stay, not as good as previous
Smooth check-in but safe was missing from room. Raised this with reception and told one would be sorted next day (no apology). Great given we were only staying 2 nights. Towels not refreshed and bed not made. Reception staff not helpful when issues raised. Have stayed before but not again.
Stayed 2 nights in Dec 2024

6/10 Okay

Evgeniya

Travelled with family
Liked: Cleanliness, staff & service
Not as nice as in pictures
Clean but it lacks certain things . We booked this hotel partially because there was a shower hose in the bathroom, which is handy when showering kids. The switch in our room was broken. We communicated it to the front desk, but the issue wasn’t resolved and we were not offered a different room. The blankets are not warm enough. In the bathroom, it seemed like colking was used to cover/seal black spots.
Stayed 2 nights in Dec 2024

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

8/10 Good

Sheron

Travelled with family
Liked: Property conditions & facilities
The first two nights were pretty quiet for NYC. The third night was unbelievably loud. Around midnight until 1:30 am, vehicles were continually honking their horns.
Stayed 3 nights in Dec 2024