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Arlo Midtown

4-star property
351 West 38th Street, New York, NY (01) 562 1066
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4.4 out of 5
Excellent!
See all 15 ebookers Reviews

"Great hotel and great staff! " More

By a verified traveller on Thu 08 Sep 2022

Points Of Interest

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Room, 1 King Bed (Urban)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed (Accessible)

Bed Count 1 King Bed Maximum Occupancy 2 Max

City Room, 1 King Bed, Terrace

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible, Terrace

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Terrace

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Double Beds, Terrace

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Hotel Description

The sightseeing around Arlo Midtown gets high marks from our customers. During your stay, you're just a quick walk from Madison Square Garden. Free WiFi in public areas, a restaurant and a gym are available.

  • Free WiFi
  • Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
  • To-go breakfast served daily for a fee
  • Valet parking and self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Guests love the breakfast and restaurant
  • Within a 10-minute walk of Madison Square Garden and Times Square
  • Cats and dogs welcome for a fee

Arlo Midtown ratings based on 15 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Arlo Midtown

Everyone (9) Couples (4) Family (2)
5 out of 5
Great hotel and great staff!

Posted by on 8 Sep 2022

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Comment from Hotel Management

8 Sep 2022 by -Dominique

Thank you for your feedback !

5 out of 5
The window in our room could not be opened due to a defect. We were given another room without any complications. Great service and very dedicated staff.

Posted by on 11 Sep 2024

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Comment from Hotel Management

11 Sep 2024 by Ola

Thank you for your amazing feedback!Best

5 out of 5
Magnifique séjour, personnel au top avec un coup de cœur pour Junior et Eda; Merci pour votre gentillesse. Le petit déjeuner est très bon et copieux. La seule chose que j'aurais rajouté dans la chambre: une bouilloire

Posted by on 10 Sep 2024

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Comment from Hotel Management

11 Sep 2024 by Ola

Thank you for your amazing feedback. Best

5 out of 5

Posted by on 23 Jul 2024

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Comment from Hotel Management

12 Aug 2024 by Jerome

Thank you so much for your rating! We’re delighted that you enjoyed your stay and found everything to your satisfaction. Your positive feedback truly motivates our team. We look forward to welcoming you back soon!

4 out of 5

Posted by on 15 Jul 2024

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Comment from Hotel Management

19 Jul 2024 by Ariyana

Thank you for your review and for choosing to stay with us. We appreciate your feedback and are pleased to hear that you enjoyed your experience. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back again soon. If there's anything specific we can improve upon, please don't hesitate to let us know.

4 out of 5
Nice staff and clean rooms

Posted by on 10 Jul 2024

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Comment from Hotel Management

19 Jul 2024 by Ariyana

Thank you for your kind review! We're glad you appreciated our nice staff and clean rooms. We hope to welcome you back for another pleasant stay soon!

4 out of 5
Leider etwas eine Massenabfertigung

Posted by on 23 Jun 2024

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Comment from Hotel Management

24 Jun 2024 by Jason M | Assistant Front Office Manager

We appreciate your feedback

4 out of 5
Das Hotel selbst war super. Was ich absolut nicht weiterempfehlen kann ist das Frühstück. Ich habe dafür bei der Buchung schon bezahlt. Dazu kam dann aber bei jedem Frühstück noch eine Servicepauschale von 8 USD sowie Trinkgeld von mindestens 6 USD. Die Auswahl an Speisen (kein Buffet) war sehr begrenzt und meiner Meinung nach nicht preiswert. Um überhaupt einen Tisch zu erhalten, mussten wir jeden Morgen zwischen 30 und 35 Minuten anstehen plus 30 Minuten auf das Essen warten.

Posted by on 17 Jun 2023

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Comment from Hotel Management

17 Jun 2023 by Jason Marte | Assistant Front Office Manager

Hello Alessia, Thank you for your feedback

4 out of 5
Alles Top nur das die Zimmer einbischen zu Klein sind.

Posted by on 12 May 2023

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Comment from Hotel Management

12 May 2023 by AC

Hallo Artur,Vielen Dank für Ihren letzten Aufenthalt hier bei uns im Arlo Midtown!Wir freuen uns, dass Sie Ihren Aufenthalt genossen haben. Bitte besuchen Sie uns in naher Zukunft erneut.

5 out of 5
Personnel accueillant, serviable et professionnel ! Petit déjeuner vraiment très bon. J’étais côté cour intérieure donc pas beaucoup de bruit. Chambre propre et nettoyée tous les jours. Pour les petits détails : La fenêtre aurait mérité que les joints soient changés. Et il faudrait des rideaux ou quelque chose de non-opaque qui laisserait passer la lumière sans devoir obscurcir toute la chambre pour éviter d’avoir du vis-à-vis avec les immeubles en face. (C’est la seule chose qui m’ait vraiment dérangée). J’ai bien apprécié mon séjour et j’y retournerais volontiers. Merci : )

Posted by , from Lausanne on 4 May 2023

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Comment from Hotel Management

5 May 2023 by Jason Marte | Assistant Front Office Manager

hello Jose, We're happy to know that your stay with us was enjoyed. We hope to see you again soon. Thank you for choosing Arlo Midtown!

About the Arlo Midtown

Location 351 West 38th Street, New York, NY 10018

Property Features

There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business centre, 2 meeting rooms, and coworking spaces. WiFi is free in public spaces. A fitness centre, a rooftop terrace, and multilingual staff are also featured at the business-friendly Arlo Midtown. For a fee, parking is available. This 4-star New York hotel is smoke free.

  • 489 guestrooms or units
  • Deli
  • Terrace on the roof
  • Business centre (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Free WiFi
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Train station: Penn Station (1.2 km / 0.8 mi)
  • Metro station: 42 St. - Port Authority Bus Terminal Station (0.4 km / 0.2 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Arlo Midtown offers 489 accommodations with laptop-compatible safes and complimentary bottles of water. 55-inch LED televisions come with premium digital channels, pay-per-view films and Netflix. Bathrooms include complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

  • LED television
  • Digital channels
  • Premium channels
  • Netflix
  • Films for purchase
  • Hypo-allergenic bedding
  • Housekeeping (daily)
  • Local calls (free)
  • Hairdryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout curtains
  • Climate control
  • Connecting rooms available
  • Wardrobe or cupboard
  • Toothbrush and toothpaste available

Food & Drink

For a fee, guests can enjoy a to-go breakfast daily from 7:00 AM to 11:00 AM.

Atrium Bar – This lobby lounge serves lunch and dinner.

Coffee Bar – On-site coffee shop. Open daily.

Breakfast Room – On-site restaurant. Open daily.

ART Midtown – On-site rooftop bar. Reservations are required. Open daily.

Nearby Activities

Recreational amenities at the hotel include a fitness centre.

  • Health or beauty spa nearby

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public bathroom
  • Assistive listening devices in meeting rooms
  • Assistive listening devices available
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Guests will receive smart lock details.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets: USD 20 per pet, per day
  • Only dogs and cats are allowed Service animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

This property uses eco-friendly cleaning products

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards and cash. This property uses eco-friendly cleaning products. Guests can access their rooms with a mobile device.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staffed front desk
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • LGBTQ friendly
  • Cashless transactions are not available
  • Debit cards
  • Contactless check-out is available

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 34.43 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: approximately USD 15.00 to 35.00 per person
  • Covered self-parking fee: USD 50 per day
  • Valet parking fee: USD 80 per day
  • Pet fee: USD 20 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Arlo Midtown Hotel
  • Arlo Midtown New York
  • Arlo Midtown Hotel New York

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.