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The Pontchartrain Hotel

4.0 star property

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your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for The Pontchartrain Hotel

Property entrance
City view
2 bars/lounges, rooftop bar
View from property
2 bars/lounges, rooftop bar

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Parking available
  • Pet-friendly
  • Room service
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
2031 St. Charles Avenue, New Orleans, LA, 70130
  • Magazine Street
    ‪7 min walk‬
  • National World War II Museum
    ‪16 min walk‬
  • Ernest N. Morial Convention Center
    ‪3 min drive‬
  • Belle Chasse, LA (BCS-Southern Seaplane)
    ‪14 min drive‬

Room options

Suite (Calliope King)

  • Sleeps 2
  • 1 King Bed

Suite, 2 Bedrooms (Melpomene)

  • Sleeps 4
  • 2 King Beds

Deluxe Room, 2 Queen Beds (Euterpe)

  • Sleeps 4
  • 2 Queen Beds

Family Suite (Thalia)

  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

Room, City View (Clio King)

  • Sleeps 2
  • 1 King Bed

Double Room (Erato)

  • Sleeps 4
  • 2 Double Beds

Room (Clio King)

  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Accessible (Clio King)

  • Sleeps 2
  • 1 King Bed

Suite, 2 Bedrooms (Polyhymnia)

  • Sleeps 4
  • 2 Double Beds

Similar properties

Bar (on property)

Virgin Hotels New Orleans

Pool
Pet-friendly
Free WiFi
Restaurant
4.7 out of 5, Exceptional, (1195)
The price is €410
for 1 room
includes taxes & fees
5 Feb - 6 Feb
Virgin Hotels New Orleans

About this property

The Pontchartrain Hotel

Pet-friendly hotel with 3 restaurants connected to a rail/subway station in New Orleans
This smoke-free hotel features 3 restaurants, 2 bars/lounges, and a coffee shop/cafe. WiFi in public areas is free. Additionally, valet parking, a business center, and a meeting room are onsite.
The Pontchartrain Hotel offers 106 accommodations with minibars and safes. This New Orleans hotel provides complimentary wireless Internet access.

Bathrooms include bathrobes, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

The Pontchartrain Hotel's great location gets high marks from our customers. During your stay, you'll be connected to a rail/subway station, and just a quick walk from Magazine Street. Features include free WiFi in public areas, plus 3 restaurants and 2 bars.
  • Free WiFi
  • Enjoy American cuisine at Silver Whistle Cafe, one of the property's 3 restaurants and 2 bars/lounges
  • Valet parking available for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Guests have great things to say about the helpful staff and the restaurant
  • 7 minutes by foot from Magazine Street and a 3-minute drive from Ernest N. Morial Convention Center
  • Pets welcome for a fee
There are 3 restaurants on site, along with a coffee shop/café. You can unwind with a drink at one of the 2 bars/lounges. Business amenities include a business center and a meeting room.

WiFi is free in public spaces. The business-friendly The Pontchartrain Hotel also features tour/ticket assistance, concierge services, and complimentary newspapers in the lobby. Parking is available for a fee.

This 4-star New Orleans hotel is smoke free.

Silver Whistle Cafe - This café specializes in American cuisine and serves breakfast, lunch, and light fare.
Jack Rose - This fine-dining restaurant specializes in southern cuisine and serves brunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
Bayou Bar - This restaurant specializes in American cuisine and serves lunch, dinner, and light fare. Open daily.
Hot Tin - Onsite rooftop bar. Open daily.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Valet parking on site (USD 55.69 per day; includes in/out privileges)

Food and drink

  • 3 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges
  • Room service available

Restaurants on site

  • Silver Whistle Cafe
  • Jack Rose
  • Bayou Bar
  • Hot Tin

Family friendly

  • Laundry facilities

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service

Business services

  • Business centre
  • A meeting room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Lift door width (centimetres): 97
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant

More

  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Heating (climate-controlled)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Turndown service

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per pet, per stay
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 25.00 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access
  • Health club access
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Nearby fitness center access
  • Phone calls

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 55.69 per day (in/out privileges)
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Front desk staff will greet guests on arrival.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Pontchartrain Hotel New Orleans
Pontchartrain Hotel
Pontchartrain New Orleans
Pontchartrain
The Pontchartrain
The Pontchartrain Hotel Hotel
The Pontchartrain Hotel New Orleans
The Pontchartrain Hotel Hotel New Orleans

The Pontchartrain Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 700 out of 1001 reviews" "
Rating 8 - Good. 193 out of 1001 reviews" "
Rating 6 - Okay. 60 out of 1001 reviews" "
Rating 4 - Poor. 27 out of 1001 reviews" "
Rating 2 - Terrible. 21 out of 1001 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Veronica

Disliked: Cleanliness, staff & service, property conditions & facilities
We were racially profiled ! Hotel staff was Rude, rude, rude, they lack basic customer service skills !!! Save your money and go else where !! Hotel is OUT dated. Musty smell, dirty hallway carpet, no vents, room was super HOT and muggy.
Stayed 4 nights in Oct 2024

10/10 Excellent

Haley

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooftop bar is amazing!
Stayed 2 nights in Oct 2024

8/10 Good

Tina Natasha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Deedee was the star of our stay! Excellent service and very attentive! Loves the location and wood top bar. Wish you could get room service 😜❤️
Stayed 3 nights in Oct 2024

10/10 Excellent

Jessica

Stayed 3 nights in Oct 2024

10/10 Excellent

David

Stayed 1 night in Sep 2024

10/10 Excellent

Casie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

8/10 Good

Barbara Rose

Stayed 2 nights in Sep 2024

10/10 Excellent

Mary, Kansas City

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding service! Everyone is so wonderful and the architecture is fantastic!
Stayed 1 night in Oct 2024

10/10 Excellent

Justin

Stayed 3 nights in Aug 2024

8/10 Good

Timothy

Liked: Staff & service
Stayed 1 night in Oct 2024

10/10 Excellent

Maria Christina

Liked: Cleanliness, staff & service, property conditions & facilities
So nice
Stayed 2 nights in Oct 2024

10/10 Excellent

Cari

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great!
Stayed 1 night in Oct 2024

8/10 Good

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Pontchartrain Hotel is a step back in time, comfortable, and well located. Reserving a room was easy, check-in not so much. Upon reserving the room I notified the hotel we would be arriving after midnight due to our flight. The staff stated that would be no problem. The morning of the trip I again contacted the hotel to confirm we would be arriving after midnight. When we arrived the person at the desk said they had no rooms and had given ours away because they thought we weren't coming. Luckily, they did have two rooms left, but were marked as unavailable due to not being serviced by housekeeping. The desk person checked them and they were clean and ready, but hadn't been updated in the system. The room was pretty, clean, and met our needs for one night. The bed, while small for the two of us, was comfortable. I appreciate the front desk staff and the manager to find a room and to issue a small refund for the smaller room. I would recommend The Pontchartrain, especially if you are arriving earlier in the day.
Stayed 1 night in Oct 2024

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Not as expected
We left this hotel for another after one night. The elevator, hallways and our room smelled dirty and moldy. The chandelier in our room was covered in dust. I’m not sure how it has such high reviews. The staff was accommodating of our request to cancel the remainder of our trip.
Stayed 3 nights in Oct 2024

10/10 Excellent

Andrew

Stayed 1 night in Sep 2024

8/10 Good

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the multiple excellent dining options and rooftop bar. This is very convenient for guests. I also enjoyed the location, which is in the scenic and historic Garden District, away from the craziness of the French Quarter. Service was average to good as we had a delayed checkin by about 1.5 hours due to our room not being ready; it seems like they may have staffing issues. However, the staff was helpful and arranged a cab to the airport. The neighborhood does have some homeless individuals that panhandle near the hotel, so be careful when walking around. I would certainly come back and stay here again.
Stayed 3 nights in Sep 2024

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2024

6/10 Okay

Brady

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Real real real issues with my booking and checking in. I understand that checking in early is not guaranteed, but we arrived early in the morning, they did hold our luggage for us; however, the front desk agent kept telling us to check back and we could possibly check in early. Came back 4 or 5 times, kept getting told maybe, they would call us. Only to come back at the check in time, right on the money, and they had no room for us yet?!? We waited for an hour and it wasn't until we spoke up did they scramble and find us a room. Super frustrating and almost missed our reservation for a show. This room was booked months in advance also. We saw 4 different couples come in and get their key before us, checking in at the same time.
Stayed 1 night in Sep 2024

10/10 Excellent

Mark

Vera, Mohammed, and Q were very helpful and courteous.
Stayed 3 nights in Sep 2024

10/10 Excellent

Tee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel rooms very classic decor. Best staff ever they were very friendly and helpful. Will definitely stay here again and recommend to family and friends. Very convenient location with streetcar stop right in front of the hotel.
Stayed 5 nights in Sep 2024

10/10 Excellent

Isaiah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Christian

Stayed 3 nights in Sep 2024

10/10 Excellent

James

Stayed 1 night in Sep 2024

10/10 Excellent

JENNIFER, RIVERVIEW

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very friendly and hotel is super clean
Stayed 1 night in Sep 2024

10/10 Excellent

Tanya

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved staying here. The history around this hotel is fascinating. The entire place is beautiful and charming. Even though there was loud music downstairs and a rowdy wedding party going on, my room was quiet and I slept like a baby. The staff was amazing and very friendly and helpful. I will definitely stay here again when I come back to visit.
Stayed 1 night in Sep 2024