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The Pontchartrain Hotel

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Pontchartrain Hotel

Property entrance
2 bars/lounges, rooftop bar
City view
View from property
2 bars/lounges, rooftop bar

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Bar
  • Parking available
  • Pet-friendly
  • Room service
  • 24/7 front desk

Explore the area

Map
2031 St. Charles Avenue, New Orleans, LA, 70130
  • Magazine Street
    7 min walk
  • National World War II Museum
    16 min walk
  • Ernest N. Morial Convention Center
    3 min drive
  • Belle Chasse, LA (BCS-Southern Seaplane)
    14 min drive

Room options

View all photos for Room, 1 King Bed (Clio)

Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed (Clio)

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds (Euterpe)

Deluxe Room, 2 Queen Beds (Euterpe)

Deluxe Room, 2 Queen Beds (Euterpe)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Double Beds (Erato)

Room, 2 Double Beds (Erato)

Room, 2 Double Beds (Erato)

  • Sleeps 4
  • 2 Double Beds

View all photos for Family Suite (Thalia)

Family Suite (Thalia)

Family Suite (Thalia)

  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Suite, 1 King Bed (Calliope)

Suite, 1 King Bed (Calliope)

Suite, 1 King Bed (Calliope)

  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Polyhymnia)

Minibar, in-room safe, desk, laptop workspace

Suite (Polyhymnia)

  • Sleeps 4
  • 2 Double Beds

View all photos for City Room, City View

City Room, City View

City Room, City View

  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Similar properties

Bar (on property)

Virgin Hotels New Orleans

Pool
Pet-friendly
Free WiFi
Restaurant
4.7 out of 5, Exceptional, (1159)
The price is ā‚¬182
for 1 night
includes taxes & fees
5 Jan - 6 Jan
Virgin Hotels New Orleans

About this property

The Pontchartrain Hotel

Pet-friendly hotel with 3 restaurants connected to a rail/subway station in New Orleans
This smoke-free hotel features 3 restaurants, 2 bars/lounges, and a coffee shop/cafe. WiFi in public areas is free. Additionally, valet parking, a business center, and a meeting room are onsite.
The Pontchartrain Hotel offers 106 accommodations with minibars and safes. This New Orleans hotel provides complimentary wireless Internet access.

Bathrooms include bathrobes, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

The Pontchartrain Hotel's great location gets high marks from our customers. During your stay, you'll be connected to a rail/subway station, and just a quick walk from Magazine Street. Features include free WiFi in public areas, plus 3 restaurants and 2 bars.
  • Free WiFi
  • Enjoy American cuisine at Silver Whistle Cafe, one of the property's 3 restaurants and 2 bars/lounges
  • Valet parking available for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Guests have great things to say about the helpful staff and the comfortable accommodations
  • 7 minutes by foot from Magazine Street and a 3-minute drive from Ernest N. Morial Convention Center
  • Pets welcome for a fee
There are 3 restaurants on site, along with a coffee shop/cafƩ. You can unwind with a drink at one of the 2 bars/lounges. Business amenities include a business center and a meeting room.

WiFi is free in public spaces. The business-friendly The Pontchartrain Hotel also features tour/ticket assistance, concierge services, and complimentary newspapers in the lobby. Parking is available for a fee.

This 4-star New Orleans hotel is smoke free.

Silver Whistle Cafe - This cafƩ specializes in American cuisine and serves breakfast, lunch, and light fare.
Jack Rose - This fine-dining restaurant specializes in southern cuisine and serves brunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
Bayou Bar - This restaurant specializes in American cuisine and serves lunch, dinner, and light fare. Open daily.
Hot Tin - Onsite rooftop bar. Open daily.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Valet parking on site (USD 55.69 per day; includes in/out privileges)

Food and drink

  • 3 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges
  • Room service available

Restaurants on site

  • Silver Whistle Cafe
  • Jack Rose
  • Bayou Bar
  • Hot Tin

Family friendly

  • Laundry facilities

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service

Business services

  • Business centre
  • A meeting room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Lift door width (centimetres): 97
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant

More

  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Heating (climate-controlled)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Turndown service

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per pet, per stay
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 25.00 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access
  • Health club access
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Nearby fitness center access
  • Phone calls

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 55.69 per day (in/out privileges)
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Front desk staff will greet guests on arrival.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Pontchartrain Hotel New Orleans
Pontchartrain Hotel
Pontchartrain New Orleans
Pontchartrain
The Pontchartrain
The Pontchartrain Hotel Hotel
The Pontchartrain Hotel New Orleans
The Pontchartrain Hotel Hotel New Orleans

The Pontchartrain Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 706 out of 1001 reviews" "
Rating 8 - Good. 193 out of 1001 reviews" "
Rating 6 - Okay. 56 out of 1001 reviews" "
Rating 4 - Poor. 25 out of 1001 reviews" "
Rating 2 - Terrible. 21 out of 1001 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

JENNIFER, RIVERVIEW

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very friendly and hotel is super clean
Stayed 1 night in Sep 2024

10/10 Excellent

Tanya

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved staying here. The history around this hotel is fascinating. The entire place is beautiful and charming. Even though there was loud music downstairs and a rowdy wedding party going on, my room was quiet and I slept like a baby. The staff was amazing and very friendly and helpful. I will definitely stay here again when I come back to visit.
Stayed 1 night in Sep 2024

8/10 Good

Jean

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Classic historical property but could seriously use some up updating.
Stayed 1 night in Sep 2024

10/10 Excellent

JENNIFER, RIVERVIEW

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful
Stayed 1 night in Sep 2024

6/10 Okay

Rajendra

Liked: Property conditions & facilities
Disliked: Staff & service
Stay was ok
Stayed 2 nights in Sep 2024

6/10 Okay

Cristy

Stayed 1 night in Jul 2024

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

8/10 Good

Julio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, despite being a bit old. Great location and great staff.
Stayed 3 nights in Sep 2024

8/10 Good

Michele

Disliked: Cleanliness
Stayed 2 nights in Sep 2024

6/10 Okay

Lindsey

Stayed 2 nights in Aug 2024

10/10 Excellent

Cristina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I live in New Orleans, but I often go to the Pontchartrain for a staycation. Love them. My favorite in NOLA.
Stayed 4 nights in Aug 2024

10/10 Excellent

Robyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Yaaqob

Liked: Cleanliness, staff & service, property conditions & facilities
Luxurious! Comfy beds. Good atmosphere, Nice restaurant attached.
Stayed 2 nights in Jun 2024

10/10 Excellent

Shane

Liked: Cleanliness
Stayed 3 nights in Aug 2024

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

4/10 Poor

Eusebio

Disliked: Staff & service
Stayed 3 nights in Aug 2024

10/10 Excellent

Annette

Travelled with family
Wonderful people and place
Amazing customer service. The valet and front desk employees went above and beyond to ensure a good stay. The rooms were very comfortable and we loved the historic building and decor. Convenient location in a quieter section of the city too.
Stayed 1 night in Aug 2024

10/10 Excellent

raiven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Friendly and helpful staff. On site restaurants were very convenient- i only had breakfast becuse i was in town for family and ate most meals with them. When i return to New Orleans, i will definitely stay here again.
Stayed 2 nights in Aug 2024

8/10 Good

Demi

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

6/10 Okay

Richard

Travelled with partner
Liked: Amenities
House keeping never serviced our room the 3 days we were there.
Stayed 3 nights in Aug 2024

8/10 Good

David

Travelled with family
Liked: Staff & service, amenities
Nice vibe and bar scene, staff very friendly and helpful. Rooms have seen better days. Housekeeping could be better, furniture needed a good dusting. Overall would stay again.
Stayed 2 nights in Aug 2024

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

6/10 Okay

Aaliyah

Travelled with partner
Liked: Staff & service, amenities
This cute hotel was adorable and had me fully emerged in New Orleans and I loved it ! We caught thr trolly to bourbon nightly and walked to frenchmen street. I had my Birthday dinner at Jack Rose and loveed it ! The vibe was everything the drinks were great I had a come get it bay ! I lobed the rosemary lamb chops and my baby had the fettuccine Nero ( black noodle alfredo pasta and it was good and the best thing was the rabbit sausageā€¦ On my birthday I went to the Hot Tin cafe . The rooftoop bar that we seen the whole town came to conquer. Everynight the line was long outside the elevator.. the view was amazing and it was just a vibe but not very big so just be aware.
Stayed 4 nights in Jul 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was first rate. Iconic ambience in the Garden District with an excellent jazz shows nightly in the Bayou Bar. What's not to like?
Stayed 2 nights in Aug 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024