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The Pontchartrain Hotel

4.0 star property

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Photo gallery for The Pontchartrain Hotel

Property entrance
City view
Minibar, in-room safe, desk, laptop workspace
View from property
2 bars/lounges, rooftop bar

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Parking available
  • Pet-friendly
  • Room service
  • 24/7 front desk

Explore the area

Map
2031 St. Charles Avenue, New Orleans, LA, 70130
  • Magazine Street
    ‪7 min walk‬
  • National World War II Museum
    ‪16 min walk‬
  • Ernest N. Morial Convention Center
    ‪3 min drive‬
  • Belle Chasse, LA (BCS-Southern Seaplane)
    ‪14 min drive‬

Room options

View all photos for Suite (Calliope King)

Suite (Calliope King)

Suite (Calliope King)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Bedrooms (Melpomene)

Suite, 2 Bedrooms (Melpomene)

Suite, 2 Bedrooms (Melpomene)

  • Sleeps 4
  • 2 King Beds

View all photos for Deluxe Room, 2 Queen Beds (Euterpe)

Deluxe Room, 2 Queen Beds (Euterpe)

Deluxe Room, 2 Queen Beds (Euterpe)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Suite (Thalia)

Family Suite (Thalia)

Family Suite (Thalia)

  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Room, City View (Clio King)

Minibar, in-room safe, desk, laptop workspace

Room, City View (Clio King)

  • Sleeps 2
  • 1 King Bed

View all photos for Double Room (Erato)

Double Room (Erato)

Double Room (Erato)

  • Sleeps 4
  • 2 Double Beds

View all photos for Room (Clio King)

Minibar, in-room safe, desk, laptop workspace

Room (Clio King)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Clio King)

Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible (Clio King)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Bedrooms (Polyhymnia)

Minibar, in-room safe, desk, laptop workspace

Suite, 2 Bedrooms (Polyhymnia)

  • Sleeps 4
  • 2 Double Beds

Similar properties

Bar (on property)

Virgin Hotels New Orleans

  • Pool
  • Pet-friendly
  • Free WiFi
  • Restaurant
4.7 out of 5, Exceptional, (1219)
The price is €307
for 1 room
includes taxes & fees
8 Mar - 9 Mar
Virgin Hotels New Orleans

About this property

The Pontchartrain Hotel

Pet-friendly hotel with 3 restaurants connected to a rail/subway station in New Orleans
This smoke-free hotel features 3 restaurants, 2 bars/lounges, and a coffee shop/cafe. WiFi in public areas is free. Additionally, valet parking, a business center, and a meeting room are onsite.
The Pontchartrain Hotel offers 106 accommodations with minibars and safes. This New Orleans hotel provides complimentary wireless Internet access.

Bathrooms include bathrobes, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

The Pontchartrain Hotel's great location gets high marks from our customers. During your stay, you'll be connected to a rail/subway station, and just a quick walk from Magazine Street. Features include free WiFi in public areas, plus 3 restaurants and 2 bars.
  • Free WiFi
  • Enjoy American cuisine at Silver Whistle Cafe, one of the property's 3 restaurants and 2 bars/lounges
  • Valet parking available for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Guests have great things to say about the restaurant and the helpful staff
  • 7 minutes by foot from Magazine Street and a 3-minute drive from Ernest N. Morial Convention Center
  • Pets welcome for a fee
There are 3 restaurants on site, along with a coffee shop/café. You can unwind with a drink at one of the 2 bars/lounges. Business amenities include a business center and a meeting room.

WiFi is free in public spaces. The business-friendly The Pontchartrain Hotel also features tour/ticket assistance, concierge services, and complimentary newspapers in the lobby. Parking is available for a fee.

This 4-star New Orleans hotel is smoke free.

Silver Whistle Cafe - This café specializes in American cuisine and serves breakfast, lunch, and light fare.
Jack Rose - This fine-dining restaurant specializes in southern cuisine and serves brunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
Bayou Bar - This restaurant specializes in American cuisine and serves lunch, dinner, and light fare. Open daily.
Hot Tin - Onsite rooftop bar. Open daily.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Valet parking on site (USD 55.69 per day; includes in/out privileges)

Food and drink

  • 3 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges
  • Room service available

Restaurants on site

  • Silver Whistle Cafe
  • Jack Rose
  • Bayou Bar
  • Hot Tin

Family friendly

  • Laundry facilities

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service

Business services

  • Business centre
  • A meeting room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Lift door width (centimetres): 97
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant

More

  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Heating (climate-controlled)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Turndown service

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per pet, per stay
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 25.00 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access
  • Health club access
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Nearby fitness center access
  • Phone calls

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 55.69 per day (in/out privileges)
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Pontchartrain Hotel New Orleans
Pontchartrain Hotel
Pontchartrain New Orleans
Pontchartrain
The Pontchartrain
The Pontchartrain Hotel Hotel
The Pontchartrain Hotel New Orleans
The Pontchartrain Hotel Hotel New Orleans

The Pontchartrain Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 694 out of 1001 reviews
Rating 8 - Good. 193 out of 1001 reviews
Rating 6 - Okay. 60 out of 1001 reviews
Rating 4 - Poor. 32 out of 1001 reviews
Rating 2 - Terrible. 22 out of 1001 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
My stay
It is a lovely hotel with comfortable beds and linens. Smart decor. My complaint would be not having the room serviced. There is no placard to place on the door to ask to not be disturbed or to be cleaned. I went out early for the day and came back tired to rest at 4 that is when the maid came to clean and disturb me. Another note is no one at the main front door. It is a heavy door and when you have luggage and no one there it is not so welcoming.
Stayed 2 nights in Nov 2024

10/10 Excellent

Katie

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Always a lovely stay!
Stayed 2 nights in Nov 2024

8/10 Good

Quanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

Arthur

Stayed 1 night in Oct 2024

10/10 Excellent

monica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing , stay delicious food in all the restaurants, fantastic
Stayed 3 nights in Oct 2024

4/10 Poor

Hope

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
What happened to this lovely hotel?
The restaurant and cafe are good and staff is amicable. Unfortunately the rooms seem to have gone into disrepair. I have stayed there several times but this year out room had missing light bulbs, non working lamps, a very wet carpeted floor on arrival, mushroom type orange mold around the bathtub, all broken towel hooks, broken shower faucet and the toilet made huge screeching sounds so I could not use the bathroom while my daughter was sleeping.
Stayed 3 nights in Nov 2024

4/10 Poor

sabina

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

6/10 Okay

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

4/10 Poor

Julianna

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The Pontchartrain definitely has its charms, from a lovely and eclectic lobby to the three excellent restaurant options in the hotel, but our time there also had several pitfalls. At check in, we were given a wifi password, but the wifi was open and public - there was no option to use faster locked wifi anywhere or to use the password. This was unfortunately poor internet security. We were given two waters at check in for the whole stay and some drink tickets we were told were complimentary but were actually included in the amenities fee and we didn't use them. There wasn't any mention of the amenities fee that is on the website at check in or check out, so we assumed it was bundled into the price we paid for our rooms...it was not. It's $25 USD/day for the water (2), the wifi (which was open), cleaning, drinks (2) etc. separate from the room fee, which I really wish we had've known in advance instead of receiving an unexpected charge the day after we left. The ceiling in our bathroom also started leaking on the first night and plaster began raining down on the toilet. When we made mention of this, there was no option to move rooms because the hotel was full and the repairs couldn't be completed until we left, so the only thing we were offered was a patch job to prevent further fallout - no compensation. If I had've known about the amenities fee, I would have requested it at least be waived for the day we had to spend outside of our room for that patch job to be completed.
Stayed 3 nights in Oct 2024

10/10 Excellent

Matthew Don

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was amazing. Hotel has an antique chic vibe about it. Street car stops right in front of the hotel
Stayed 3 nights in Oct 2024

10/10 Excellent

MIKE, Birmingham, AL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is a historic landmark and is old style elegance. Very nice rooms and the staff is fantastic! The dining at Jack Rise is wonderful.
Stayed 2 nights in Oct 2024

10/10 Excellent

Susan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2024

10/10 Excellent

Ashley

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Nicholas, Denham Springs

Stayed 1 night in Jul 2024

10/10 Excellent

Sara

Liked: Property conditions & facilities
Stayed 1 night in Oct 2024

2/10 Terrible

Veronica

Disliked: Cleanliness, staff & service, property conditions & facilities
We were racially profiled ! Hotel staff was Rude, rude, rude, they lack basic customer service skills !!! Save your money and go else where !! Hotel is OUT dated. Musty smell, dirty hallway carpet, no vents, room was super HOT and muggy.
Stayed 4 nights in Oct 2024

10/10 Excellent

Haley

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooftop bar is amazing!
Stayed 2 nights in Oct 2024

8/10 Good

Tina Natasha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Deedee was the star of our stay! Excellent service and very attentive! Loves the location and wood top bar. Wish you could get room service 😜❤️
Stayed 3 nights in Oct 2024

10/10 Excellent

Jessica

Stayed 3 nights in Oct 2024

10/10 Excellent

David

Stayed 1 night in Sep 2024

10/10 Excellent

Casie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

8/10 Good

Barbara Rose

Stayed 2 nights in Sep 2024

10/10 Excellent

Mary, Kansas City

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding service! Everyone is so wonderful and the architecture is fantastic!
Stayed 1 night in Oct 2024

10/10 Excellent

Justin

Stayed 3 nights in Aug 2024

8/10 Good

Timothy

Liked: Staff & service
Stayed 1 night in Oct 2024