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The Mercantile Hotel New Orleans

3.0 star property

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Photo gallery for The Mercantile Hotel New Orleans

Bar (on property)
View from property
Executive Suite, 1 King Bed | City view
Lobby lounge
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Air conditioning
  • Kitchen
  • Laundry
  • Free WiFi

Explore the area

Map
727 South Peters Street, New Orleans, LA, 70130
  • Ernest N. Morial Convention Center
    ‪4 min walk‬
  • Canal Street
    ‪8 min walk‬
  • Caesars New Orleans Casino
    ‪9 min walk‬
  • New Orleans, LA (MSY-Louis Armstrong New Orleans Intl.)
    ‪20 min drive‬

Room options

View all photos for Suite, 1 King Bed with Sofa bed

Fridge, microwave, coffee/tea maker

Suite, 1 King Bed with Sofa bed

  • 48 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Bathtub

Suite, 1 King Bed with Sofa bed, Bathtub

Suite, 1 King Bed with Sofa bed, Bathtub

  • 48 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Queen Beds, Accessible

1 bedroom, premium bedding, in-room safe, individually decorated

Suite, 2 Queen Beds, Accessible

  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 Queen Bed with Sofa bed, Bathtub

Suite, 1 Queen Bed with Sofa bed, Bathtub

Suite, 1 Queen Bed with Sofa bed, Bathtub

  • 39 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Queen Beds

1 bedroom, premium bedding, in-room safe, individually decorated

Suite, 2 Queen Beds

  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, Multiple Beds, Bathtub

Suite, Multiple Beds, Bathtub | City view

Suite, Multiple Beds, Bathtub

  • 59 sq m
  • City view
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Executive Suite, 1 King Bed

Executive Suite, 1 King Bed | Private kitchenette

Executive Suite, 1 King Bed

  • 59 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

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About this property

The Mercantile Hotel New Orleans

Eco-certified hotel with free breakfast and a 24-hour front desk
A bar/lounge, a snack bar/deli, and valet parking are available at this smoke-free hotel. Free continental breakfast and free WiFi in public areas are also provided. Additionally, coffee/tea in a common area, a business center, and a meeting room are onsite.
The Mercantile Hotel New Orleans offers 90 air-conditioned accommodations with safes and coffee/tea makers. These individually decorated accommodations have separate sitting areas. Beds feature premium bedding. Flat-screen televisions come with cable channels. Accommodations at this 3-star hotel have kitchenettes with refrigerators and microwaves. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains.

The free breakfast at The Mercantile Hotel New Orleans gets high marks from our customers. During your stay, you're just a quick walk from Canal Street. Free WiFi in public areas, a bar, and a business center are available.
  • Free continental breakfast served daily
  • Free WiFi
  • Enjoy drinks at the bar/lounge
  • Valet parking available for a fee
  • Services include dry cleaning/laundry, a concierge, and luggage storage
  • Guests really like the accommodations for the spaciousness and cleanliness
  • Just a 4-minute walk from Ernest N. Morial Convention Center and 8 minutes by foot from Canal Street
There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. Public spaces have free WiFi.

A business center and a meeting room are available. A vending machine, an arcade/game room, and coffee/tea in a common area are also featured at the eco-certified The Mercantile Hotel New Orleans. Parking is available for a fee.

This 3-star New Orleans hotel is smoke free.

Guests are served free continental breakfast daily from 7:00 AM to 10:00 AM.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Valet parking on site (USD 45 per day; includes in/out privileges)

Food and drink

  • Free continental breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Art gallery

Family friendly

  • Arcade/game room
  • In-room kitchenette
  • In-room microwave
  • In-room refrigerator
  • Living room
  • Separate bedroom
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service

Business services

  • Business centre
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Kitchenette
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Heating
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Living room
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 45 per day (in/out privileges)
  • An in-room safe is available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Front desk staff will greet guests on arrival at the property.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Mercantile Hotel New Orleans
Mercantile Hotel
Mercantile New Orleans
The Mercantile Orleans Orleans
The Mercantile Hotel New Orleans Hotel
The Mercantile Hotel New Orleans New Orleans
The Mercantile Hotel New Orleans Hotel New Orleans

The Mercantile Hotel New Orleans Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 779 out of 1275 reviews
Rating 8 - Good. 257 out of 1275 reviews
Rating 6 - Okay. 133 out of 1275 reviews
Rating 4 - Poor. 51 out of 1275 reviews
Rating 2 - Terrible. 55 out of 1275 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Steve

Stayed 1 night in Dec 2024

6/10 Okay

Regenia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute hotel. Front desk day and night crew were very nice. We enjoyed our stay. The elevator broke wich made our 2nd night less enjoyable. We had to take the stairs and was on the 7th floor. The bathroom sink didnt work but was ok because the other sink worked. In a very very good location. Walki g distance to restaurants, convention center and riverwalk. Casino real close
Stayed 2 nights in Dec 2024

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

6/10 Okay

Myasia

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
My recent stay at The Mercantile was okay. It was nicer two years ago when I visited but it's still pretty good
Stayed 1 night in Dec 2024

10/10 Excellent

Pearlette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Safe large room. Mostly quiet.
Other than the substantial “parking available” fee, everything went as planned. Breakfast was lacking in everything so I only went once in three days. Huge, mostly quietly room (wd 40 can fix the fire door squeak)
Stayed 3 nights in Dec 2024

8/10 Good

Rudra

Travelled with family
Liked: Cleanliness, staff & service, amenities
At the entry time the front desk staff was rude and not cooperative. We just checked in to put luggage and left immediately to see around. When we came back at 8 PM, I asked the same staff that the room heater was not working and the room was too cold. She literally didn’t pay any attention. Also, she refused to provide extra blanket. At 11 PM, I came back to front desk as the room was too cold. The attendance at that time offered us to shift to new room but it was a hassle at night. She provided extra blanket. This incident could be solved immediately as I reported earlier. This property will charge 48 dollar to provide parking. Otherwise, you have to find our roadside parking on your own. Their breakfast was outstanding at the property.
Stayed 1 night in Dec 2024

10/10 Excellent

Olga

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel close to the French Quarter!
Stayed 3 nights in Dec 2024

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the breakfast. Guest services was excellent and the room was nice.
Stayed 2 nights in Dec 2024

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay!
Stayed 1 night in Dec 2024

6/10 Okay

Jayasathya

Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 1 night in Dec 2024

10/10 Excellent

Darlene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is nice property very walkable to the things you want to do in the CBD and French Quarter. However, the real star is their service. Every person I dealt with at this hotel went above and beyond to give great service. Desk people, breakfast servers, even the general manager. Honestly the best service I have gotten in a long time. I can’t recommend it enough.
Stayed 4 nights in Dec 2024

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2024

8/10 Good

Breyanna

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Staff was truly exceptional. They could update their amenities but overall safe, clean, and spacious! Would recommend and coming back
Stayed 1 night in Dec 2024

8/10 Good

Guilid

Liked: Cleanliness, property conditions & facilities
Good 4.5
Stayed 1 night in Sep 2024

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Symphony was excellent (excuse the spelling of her name) she helped tremendously. The hotel was clean, quiet and wonderful. Will stay again when we visit longer. Thank you. P.S. please fix the espresso maker..😊

8/10 Good

Lair Luis

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2024

10/10 Excellent

Tina

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and price!
Stayed 1 night in Dec 2024

10/10 Excellent

Dana Stone

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New Orleans Boutique Hotel
Great place. Decorated super cute for the holidays. Had lots of room in our suite with living area and bedroom.
Front of hotel
Fun area inside of hotel
Breakfast bar area
Area to buy snacks and trinkets
Stayed 1 night in Dec 2024

10/10 Excellent

Camryn

Stayed 1 night in Dec 2024

6/10 Okay

Craig

Liked: Cleanliness
Generally run down. In - room fridge did not work, staff couldn't be bothered to bring coffee (K-cups) to the room.
Stayed 4 nights in Dec 2024

10/10 Excellent

Trevor

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

2/10 Terrible

Jazzy

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I stayed in room 441 the door did not close all the way when leaving out , my personal items were never recovered from the room . Staff at front desk states room was cleaned . However my purse was only in The room the entire weekend
Stayed 2 nights in Dec 2024

10/10 Excellent

Math

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You must find your own parking as they charge significantly more than other places nearby. Other than that, this site was wonderful! The room was spacious and the staff were kind. Cool theme to the site, and the bar was very nice.
Stayed 3 nights in Oct 2024

10/10 Excellent

Alyson

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was spacious and elegantly appointed. The hotel gives a New Orleans flair.
Stayed 1 night in Dec 2024

10/10 Excellent

Charles

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024