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Sonesta ES Suites New Orleans Convention Center

3.5 star property

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Photo gallery for Sonesta ES Suites New Orleans Convention Center

Terrace/patio
Superior Suite, Multiple Beds (Two Bedroom Suite - Two Queens) | Private kitchen
Lobby
Outdoor pool
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Parking available

Explore the area

Map
345 St Joseph St., New Orleans, LA, 70130
  • Ernest N. Morial Convention Center
    ‪5 min walk‬
  • National World War II Museum
    ‪6 min walk‬
  • Canal Street
    ‪14 min walk‬
  • New Orleans, LA (MSY-Louis Armstrong New Orleans Intl.)
    ‪20 min drive‬

Room options

View all photos for Superior Suite, 1 Queen Bed with Sofa bed (One Bedroom)

Egyptian cotton sheets, premium bedding, desk, laptop workspace

Superior Suite, 1 Queen Bed with Sofa bed (One Bedroom)

  • 43.0 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds (One Bedroom)

Suite, Multiple Beds (One Bedroom)

Suite, Multiple Beds (One Bedroom)

  • 46.3 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite, 1 Queen Bed with Sofa bed, Accessible (Mobility Tub One Bedroom)

Egyptian cotton sheets, premium bedding, desk, laptop workspace

Suite, 1 Queen Bed with Sofa bed, Accessible (Mobility Tub One Bedroom)

  • 29.8 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Room, 1 Queen Bed with Sofa bed, Accessible (Mobility Tub)

Egyptian cotton sheets, premium bedding, desk, laptop workspace

Room, 1 Queen Bed with Sofa bed, Accessible (Mobility Tub)

  • 29.8 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 Queen Bed with Sofa bed (Studio)

Egyptian cotton sheets, premium bedding, desk, laptop workspace

Deluxe Room, 1 Queen Bed with Sofa bed (Studio)

  • 29.8 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Superior Suite, Multiple Beds (Two Bedroom Suite - Two Queens)

Superior Suite, Multiple Beds (Two Bedroom Suite - Two Queens)

Superior Suite, Multiple Beds (Two Bedroom Suite - Two Queens)

  • 82.6 sq m
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds (Two Bedroom Suite - 2 Queens - 2 Bath)

Egyptian cotton sheets, premium bedding, desk, laptop workspace

Suite, Multiple Beds (Two Bedroom Suite - 2 Queens - 2 Bath)

  • 43.0 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 1 Queen Bed with Sofa bed, Accessible (Mobility Roll in Shower One Bedroom)

Egyptian cotton sheets, premium bedding, desk, laptop workspace

Suite, 1 Queen Bed with Sofa bed, Accessible (Mobility Roll in Shower One Bedroom)

  • 29.8 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

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About this property

Sonesta ES Suites New Orleans Convention Center

Hotel with free breakfast, a short walk to National World War II Museum
An outdoor pool, a 24-hour fitness center, and a 24-hour business center are available at this smoke-free hotel. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, valet parking, coffee/tea in a common area, and conference space are onsite. Weekly housekeeping is available.
Sonesta ES Suites New Orleans Convention Center offers 231 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Accommodations offer separate sitting areas. Beds feature Egyptian cotton sheets and premium bedding. Flat-screen televisions come with premium digital channels and Netflix. Accommodations at this 3.5-star hotel have kitchens with refrigerators, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations and complimentary toiletries.

This New Orleans hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided weekly.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the free breakfast at Sonesta ES Suites New Orleans Convention Center. During your stay, you're just a quick walk from National World War II Museum. Enjoy features like free WiFi in public areas, plus an outdoor pool and a 24-hour gym. This property offers pet-friendly amenities like food and water bowls.
  • Free buffet breakfast served daily
  • Free WiFi
  • Valet parking available for a fee
  • Take a swim in the outdoor pool
  • Amenities include a front-desk safe, a 24-hour business center, and a meeting room
  • Onsite recreation includes a 24-hour gym
  • Guests like the accommodations for the comfy beds, spaciousness, and overall comfort
  • Just a 5-minute walk from Ernest N. Morial Convention Center and 6 minutes by foot from National World War II Museum
  • Pets welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Sonesta ES Suites New Orleans Convention Center offers its guests an outdoor pool and a 24-hour fitness center. A computer station is on site and WiFi is free in public spaces. A 24-hour business center and a meeting room are available. Free breakfast is available daily. Event space at this hotel measures 700 square feet (65 square meters) and includes conference space. The business-friendly Sonesta ES Suites New Orleans Convention Center also features barbecue grills, a picnic area, and coffee/tea in a common area. Parking is available for a fee.

This 3.5-star New Orleans hotel is smoke free.

Guests are served free buffet breakfast daily from 6:00 AM to 9:30 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Valet parking on site (USD 47 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:30 AM
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Separate in-room dining area

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Safe at front desk

Guest services

  • Housekeeping (weekly)

Business services

  • 24-hour business centre
  • 700 square feet of conference space
  • Computer station
  • Meeting room

Outdoors

  • Barbecue grill
  • Firepit
  • Outdoor furniture
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Ceiling hoist
  • Handrails in stairways (77 centimetre high)
  • Lever door handles
  • Lift (105 centimetre wide door)
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (85 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium digital channels
  • Hulu
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Hob
  • Kitchen
  • Microwave
  • Refrigerator
  • Separate dining area

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Separate sitting area

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per week
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 250 per accommodation, per stay
  • A damage deposit of USD 250 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 47 per night (in/out privileges)
  • Pet fee: USD 75 per accommodation, per week
  • Service animals are exempt from fees
  • Laundry fee: USD 3 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Residence Inn Aparthotel New Orleans Downtown
Residence Inn New Orleans Downtown
New Orleans Residence Inn
Residence Inn New Orleans Hotel New Orleans
Residence Inn New Orleans Downtown Aparthotel
Residence Inn Marriott New Orleans Downtown Aparthotel
Residence Inn Marriott New Orleans Downtown
Resince Inn riott New Orleans
Residence Inn by Marriott New Orleans Downtown
Sonesta ES Suites New Orleans Convention Center Hotel
Sonesta ES Suites New Orleans Convention Center New Orleans

Sonesta ES Suites New Orleans Convention Center Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1317 out of 2300 reviews
Rating 8 - Good. 554 out of 2300 reviews
Rating 6 - Okay. 228 out of 2300 reviews
Rating 4 - Poor. 92 out of 2300 reviews
Rating 2 - Terrible. 109 out of 2300 reviews

8.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

ann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

10/10 Excellent

albert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing the staff was nice and professional i also liked the breakfast in the morning
Stayed 3 nights in Jan 2025

10/10 Excellent

Isabella

Stayed 1 night in Dec 2024

10/10 Excellent

Kelvin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas Visit
Great location near WWII Museum. 10 minutes walk. Very accommodating to French Quarters. 23 minutes walk. The breakfast wasn't good. Not enough food.
Stayed 3 nights in Dec 2024

10/10 Excellent

Donald, Rapid City

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Atrium Staff Walkable Clean breakfast - good scrambled eggs!
Stayed 3 nights in Dec 2024

10/10 Excellent

Jessica

Stayed 1 night in Dec 2024

4/10 Poor

Dana

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Great staff & spot, but uncomfortable stay!
The staff was wonderful, the funds were nice, and the location was perfect. Within walking distance to nice restaurants, the River Walk, etc. The only reasons I chose not to rate our stay as a 5 star was because the beds were very uncomfortable. We all felt like we were sleeping on concrete blocks. Extremely uncomfortable!! Our room was on the 2nd floor above the lobby. Every night we were kept up by loud sounds of something rolling in the downstairs hallway. It sounded like it was right outside our bedroom window. This went on for hours recent night. We later found out that every night they have a company come in to pickup towels and linen to launder for them.
Stayed 3 nights in Dec 2024

10/10 Excellent

Salim, Old Bridge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

10/10 Excellent

Resa

Liked: Staff & service, amenities
Disliked: Cleanliness
Great overall
Stayed 2 nights in Dec 2024

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great experience here. Our hotel room was clean. It was quiet. Free breakfast was great they had lots of options eggs, sausage, patties, pancakes, tortillas, cereals, bagels! The staff was very friendly and welcoming from the moment we got there. Parking is valet only or you can park yourself on the street and pay at your own. The hotel is pet friendly which we also liked because we brought our service pet with us. The hotel is walking distance from many things. We would most definitely stay here again.
Stayed 2 nights in Dec 2024

10/10 Excellent

Wei

Stayed 4 nights in Dec 2024

10/10 Excellent

Jessica

Stayed 1 night in Jan 2025

8/10 Good

Michael

Liked: Staff & service
Good location was walkable to different venues.
Stayed 2 nights in Dec 2024

10/10 Excellent

Lauren, Long beach

Stayed 3 nights in Aug 2024

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Angelika

Stayed 2 nights in Dec 2024

8/10 Good

Teresa

Stayed 4 nights in Dec 2024

6/10 Okay

Galnetta, Washington

Travelled with pets, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
The staff qas courteous and friendly. However, we found a dirty shirt stuffed between the head board of the bed and mattress. The light cover in the bathroom fell down and the tv in the bedroom area was disconnected. I called for someone to come but they never came so I connected it myself. The beds were old and hard as BRICKS! They were very uncomfortable.
Stayed 3 nights in Dec 2024

2/10 Terrible

Chastite

Disliked: Property conditions & facilities, room comfort
Terrible experience
Customer service is terrible, a they do not know their policy, a the managers or rude an in considerate. We had a car wreck and had to stay over night in the hospital a wasn’t able to make the reservation, I called 3 times an I was confirmed that the room was canceled but then they say it was un-refundable after they gave me the run around after 3 days. We had a car wreck my daughter broke her leg. Is that not enough to get the money back for a room we didn’t stay in. I feel something should be understood an taken under consideration.
Stayed 1 night in Dec 2024

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Dec 2024

8/10 Good

Khalil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff.
Stayed 2 nights in Dec 2024

6/10 Okay

James

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Awful Shower
My biggest complaint was the shower - no hot water and no water pressure. It was awful! Also, walls were super thin and you could hear all the dogs and noises from other rooms. Room was spacious and beds were comfy. Breakfast was sub-par — pancake machine didn’t work, oatmeal unavailable half the days, etc. Popcorn maker in the lobby was a fun touch.
Stayed 5 nights in Dec 2024

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
This was a last minute booking for my husband and I and it was perfect for our night in the city. Blocks from our evening event and then a wonderful breakfast to start the day in advance of our afternoon event . The rooms were clean and the staff was friendly and helpful. I’d stay again for sure!
Stayed 1 night in Dec 2024

10/10 Excellent

avery

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024