While we loved the room itself, we lost some time of our stay due to not being sent the code to check in. I had to get on the phone with two different agents before finally gaining access to our room. Luckily, we had family nearby to store our luggage and wait it out- but had we come from the airport without people we knew, we would have been standing outside in the heat with all of our luggage waiting to get inside. I did ask that we be compensated the time on the checkout day to makeup for this error, and while we got communication the day before explaining it COULD be a possibility if nobody booked the room, when I contacted the morning of our checkout to see if a booking had happened and if not, if we would be able to stay, I got absolutely zero response about a possible late check out. Definitely a bummer!