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Hotel Theo New Orleans, Tapestry Collection by Hilton

4.0 star property

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Lobby
Premium bedding, in-room safe, desk, laptop workspace
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Lobby

Reviews

8.0 out of 10
Very good

Popular amenities

  • Breakfast available
  • Housekeeping
  • Pet-friendly
  • 24/7 front desk
  • Parking available
  • Air conditioning

Explore the area

Map
535 Gravier St, New Orleans, LA, 70130
  • Canal Street
    ‪3 min walk‬
  • Bourbon Street
    ‪6 min walk‬
  • Caesars New Orleans Casino
    ‪7 min walk‬
  • New Orleans, LA (MSY-Louis Armstrong New Orleans Intl.)
    ‪29 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible (Mobility, 3x3 Shower)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible (Mobility, 3x3 Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub (Mobility)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible, Bathtub (Mobility)

  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Room, 1 Bedroom

Premium bedding, in-room safe, desk, laptop workspace

Presidential Room, 1 Bedroom

  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom

  • Sleeps 6
  • 2 Queen Beds

View all photos for Room, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, City View

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, City View

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, City View

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed, City View

  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Homewood Suites by Hilton New Orleans French Quarter

  • Pool
  • Breakfast included
  • Pet-friendly
  • Free WiFi
4.0 out of 5, Very good, (1501)
The price is €424
for 1 room
includes taxes & fees
15 Mar - 16 Mar
Homewood Suites by Hilton New Orleans French Quarter

About this property

Hotel Theo New Orleans, Tapestry Collection by Hilton

Hotel with a 24-hour front desk, a quick walk to Caesars New Orleans Casino
Valet parking, a meeting room, and a 24-hour front desk are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a library, express check-out, and a communal living room.
Hotel Theo New Orleans, Tapestry Collection by Hilton offers 101 accommodations with safes and coffee/tea makers. Beds feature premium bedding. 42-inch flat-screen televisions come with premium satellite channels and pay movies. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Our customers tell us they can't get enough of Hotel Theo New Orleans, Tapestry Collection by Hilton's great location. During your stay, you're just a quick walk from Canal Street. Features include free WiFi in public areas, plus breakfast (surcharge) and meeting rooms.
  • Free WiFi
  • Breakfast served daily for a fee
  • Valet parking available for a fee
  • Amenities include meeting rooms, an elevator, and Library
  • Guests have great things to say about the location and the clean accommodations
  • Within a 15-minute walk of Caesars New Orleans Casino and Saint Louis Cathedral
  • Cats and dogs welcome for a fee
As a guest of Hotel Theo New Orleans, Tapestry Collection by Hilton, you'll find a library, express check-out, and a communal living room. WiFi is free in public spaces. For a fee, parking is available. You'll have access to the health club at a partner property. A complete renovation of Hotel Theo New Orleans, Tapestry Collection by Hilton was completed in November 2019.

This 4-star New Orleans hotel is smoke free.

For a fee, guests can enjoy breakfast daily.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Valet parking on site (USD 49.48 per night; includes in/out privileges)

Food and drink

  • Breakfast available for a fee daily

Things to do

  • Access to nearby health club

Family friendly

  • Free cots/infant beds
  • Rollaway/extra beds (surcharge)

Conveniences

  • Banquet hall
  • Lift
  • Library

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Luggage storage

Business services

  • A meeting room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Lift
  • In-room accessibility
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • Communal living room
  • Renovated entire property – November 2019
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Heating (climate-controlled)
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Shower/bath combination
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 42-inch flat-screen TV
  • TV/satellite channels
  • Films for purchase
  • Premium channels

Food and drink

  • Coffee/tea maker

More

  • Connecting rooms available
  • Desk
  • Guidebooks/recommendations
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Restaurant dining guide
  • Safe

Policies

Check-in

Check-in time starts at 4:00 PM
Early check-in subject to availability
Early check-in fee: USD 50
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 100 per accommodation, per stay
  • Only dogs and cats are allowed
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 23.34 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 49.48 per night (in/out privileges)
  • Pet fee: USD 100 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in fee: USD 50 (subject to availability)
  • Rollaway bed fee: USD 25 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Crescent Royal Hotel
Hotel Royal Crescent
Omni Crescent Hotel
Omni Royal Crescent
Omni Royal Crescent Hotel
Omni Royal Crescent Hotel New Orleans
Omni Royal Crescent New Orleans
The Omni Royal Crescent Hotel New Orleans
Royal Crescent Hotel New Orleans
Royal Crescent New Orleans
Royal Crescent
Magnolia New Orleans
Hotel Theo New Orleans, Tapestry Collection by Hilton Hotel

Hotel Theo New Orleans, Tapestry Collection by Hilton Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 336 out of 733 reviews
Rating 8 - Good. 186 out of 733 reviews
Rating 6 - Okay. 113 out of 733 reviews
Rating 4 - Poor. 61 out of 733 reviews
Rating 2 - Terrible. 37 out of 733 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

7.2/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Paola

Travelled with partner
Liked: Staff & service
The staff was great and were very accommodating whenever we shared our negative experience with our stay. I've never have had to share any negative experiences like this before and I do hope it will be different for others. The tv didn't work and kept saying it had no signal, the room's phone line was completely dead, the shower had to be left running for a long while before it would even get warm (more that 5mins) and you had to play with the handle to get the right pressure going, we could not find the main entrance or the location of the hotel as the street was closed and seemed to be under construction and the usb charger ports did not work. It served its purpose of having a place to get some rest for the night but I would not say this is a place I would pick for any future trips.
Stayed 2 nights in Oct 2024

10/10 Excellent

jennifer

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

6/10 Okay

Jeanette

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Very comfortable beds! The hallway was freezing and the shower wouldn’t drain, but the room was clean and comfortable.
Stayed 2 nights in Nov 2024

6/10 Okay

Alyssa

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The hotel is in a fantastic location and the staff were very friendly. However, disappointed about the lack of free continental breakfast. Our hotel room was not re-stocked with water, not a big deal, just had to ask the desk staff. The hotel itself feels very rundown, our room had no window. The walls were extremely thin and we could hear everything, every single conversation, ever zipper, every time someone washed their hands. Only benefit was that it’s not in the middle of the french quarter so no drunk people coming in banging around at 3am. The TV also didn’t work due to them changing from hotel magnolia over to a hilton. The shower drain did not work properly, halfway through the shower it turned into a bath. The gym was closed unfortunately- one of the main reasons I had booked this hotel. Likely would not stay here again, and wouldn’t recommend it to a friend.
Stayed 4 nights in Nov 2024

4/10 Poor

Lara

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel was very disappointing, the amenities and location were ok but the room itself was very damp and had a very bad smell which was very overwhelming and got into all of our clothes and luggage. There was a dehumidifier in our room which we had to keep running all of the time which was loud and didn’t really help. The only good thing was the staff who were all really nice and helpful.
Stayed 2 nights in Nov 2024

6/10 Okay

Verified traveller

Liked: Staff & service
It was very difficult to get to the hotel, as there was construction going on in front of it. Then, we were tomd that both the reataurant and the gym were closed, die to renovations. We had a room facing the street and alley, and the outside, street noise was absolutely ridiculous.
Stayed 3 nights in Nov 2024

6/10 Okay

Stephen

Stayed 3 nights in Oct 2024

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay for walking to Super dome.
In town for the Eras Tour and only stayed one night but we wished we could’ve stayed longer. The hotel was very nice and clean. The man at the front desk at check in was very professional and friendly. We had a hard time figuring out where to park due to road construction and when I called the hotel to ask the man gave me directions and described the nearest parking garage which was extremely helpful with the one way streets in the area. When we checked in we were both given friendship bracelets that said “New Orleans” in honor of the concert which we thought was such a nice fun touch. The room was spacious and beautiful. The view of the street below and buildings around us was nice for people watching since everyone was all dressed up for the concert. The bed was very comfortable. We had to leave early in the morning and both said we would have loved to have gotten to stay and sleep in it longer. We were able to walk to lots of restaurants, bars, and the Super Dome. We would definitely stay here again for another event.
Stayed 1 night in Oct 2024

4/10 Poor

John

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2024

6/10 Okay

Paul

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room heater didn’t work
Stayed 2 nights in Oct 2024

4/10 Poor

Sarah

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Was very rundown the staff were extremely nice though.
Stayed 4 nights in Oct 2024

6/10 Okay

Sara

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The road outside the hotel and the gym was closed. It was incredibly loud and impossible to sleep. There was a large leak from the bathroom ceiling dripping from the light above the bathtub (dangerous) when the person upstairs was showering — reported it, but they didn't seem phased. There was also a lack of outlets. The bed was comfortable and the location was great, but we wouldn’t recommend based off of our experience.
Stayed 4 nights in Oct 2024

4/10 Poor

Jeff

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Underwhelming
Phone didn’t work, thermostat was from the 70’s, no fitted bed sheet, no extra towels available , no extra pillows available, old plug ins and not enough for charging devices, shower and bath run at the same time and tub doesn’t not drain properly. Window view was of a dead plant with a trash can behind it. Light switches that went to no lights. No mini fridge, no extra seating. Staff however was very kind and was very professional.
Stayed 2 nights in Oct 2024

8/10 Good

Kirsten

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The beds were very comfortable. Good location. I didn’t like that it didn’t have a microwave or refrigerator.
Stayed 3 nights in Oct 2024

6/10 Okay

Amanda

Disliked: Staff & service, property conditions & facilities
The property was under construction, which we were not aware of until close to arrival. We had booked months in advance. The hotel entrance, breakfast area and fitness centre were all under construction. We had no cold water, only scalding hot water, which could not be resolved. Our friends had two cockroaches in their room, which wasn’t great. I will say the location is perfect, just a few blocks from canal and bourbon st. Won’t return to the hotel and won’t recommend it to others.
Stayed 3 nights in Oct 2024

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Appears the property is being renovated. Room was clean, average condition, staff was very friendly. Property is near everything in New Orleans would stay there again.
Stayed 1 night in Oct 2024

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was at 3pm. Our room wasn’t ready until 4:20 after a long day of traveling. Room was nice and beds were comfortable. Be careful, seems like they overbook as there were several families waiting for their rooms as well.
Stayed 1 night in Oct 2024

6/10 Okay

Stephen

Liked: Cleanliness, staff & service
If you must....
I guess you can stay here if you must. This is a bit of a frankenstein property where lobby is clean and modern, rooms are old but the furniture is relatively new. I found the bed and linens very comfortable, the shampoo and body wash were identical. I stayed on 2nd floor and heard a fair amount of street noise but then again it is New Orleans where you'll be out late most nights. The hotel location is great, close to good breakfast cafes, French quarter is 3 minute walk. Not a bad place overall, just a little rough around the edges with some cosmetic upgrades.
Stayed 3 nights in Oct 2024

10/10 Excellent

Patryk

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfactory
We had a great stay. However, our bathroom sink and tub did not drain well and our hot water was minimal. My brother almost broke his toe because the part was coming out of the tub and this is not safe. We also questioned the breakfast a little because we booked for 4 and were told only one person gets a voucher. Otherwise, we are happy we stayed here; but probably will not return.
Stayed 1 night in Oct 2024

8/10 Good

Chiara

Travelled with family, Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities
The hotel is in the perfect location but we are so disappointed because we have chosen it for the full continental breakfast that they offered and we have payed more for that and when e arrived they said that the restaurant is under renovation so we could just order for a room service from an external place…first: we are a family of four and it s impossible to have breakfast in four in one room Second: We don t like to have the smell of food in our bedroom third: they give us a voucher of 12$ each but everything on the menu was more expensive so it was really not a continental breakfast! At the end we never had breakfast because I had to pay for a service that was already payed! Hope to receive a refund from Expedia because no one advise us of that!
Stayed 4 nights in Oct 2024

10/10 Excellent

Horija

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and staff. Had a wonderful stay and staff was so friendly.
Stayed 2 nights in Oct 2024

10/10 Excellent

Stanley, Morayfield

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Sep 2024

8/10 Good

stacey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
It recently changed names and we were not made aware plus the road was closed for co structuring so we didn’t know where to go in order to park. It all worked out but still..
Stayed 3 nights in Sep 2024

8/10 Good

Marco

Stayed 1 night in Aug 2024

8/10 Good

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super nice place to stay.
Amazing stay, only thing lacking would be the “continental breakfast”. Pre-packaged cereals, oatmeal, a handful of pastries, granola bars and yogurt. Coffee, milk, water, orange juice and hot tea to drink. Apparently, the whole city is under construction for the Super Bowl next year. The entrance was being re-done, never had a problem getting in, the workers just stopped what they were doing and opened the door for us. Everyone was extremely friendly. Will definitely be back.
Stayed 3 nights in Aug 2024