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Kenner Garden Hotel

3.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Kenner Garden Hotel

Reception
Exterior
Exterior
Deluxe Room
Premium bedding, down duvets, Select Comfort beds, in-room safe

Reviews

7.0 out of 10

Good

Popular amenities

  • Room service
  • Bar
  • Breakfast available
  • Pool
  • Pet-friendly
  • Housekeeping

Explore the area

Map
4535 Williams Blvd, Kenner, LA, 70065
  • Pontchartrain Center
    6 min walk
  • Speakeasy Sportsbar & Grill
    3 min walk
  • Canal at Saint Anthony Stop
    14 min drive
  • New Orleans, LA (MSY-Louis Armstrong New Orleans Intl.)
    8 min drive

Room options

View all photos for Basic Room

Premium bedding, down duvets, Select Comfort beds, in-room safe

Basic Room

  • Sleeps 2
  • 1 King Bed

View all photos for Basic Room

Premium bedding, down duvets, Select Comfort beds, in-room safe

Basic Room

  • Sleeps 4
  • 2 Queen Beds

View all photos for Basic Room

Premium bedding, down duvets, Select Comfort beds, in-room safe

Basic Room

  • Sleeps 2
  • 1 King Bed

View all photos for Basic Room

Premium bedding, down duvets, Select Comfort beds, in-room safe

Basic Room

  • Sleeps 2
  • 1 King Bed

Junior Room

  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Basic Double Room

Premium bedding, down duvets, Select Comfort beds, in-room safe

Basic Double Room

  • Sleeps 6
  • 2 Queen Beds

View all photos for Basic Double Room

Premium bedding, down duvets, Select Comfort beds, in-room safe

Basic Double Room

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

Premium bedding, down duvets, Select Comfort beds, in-room safe

Standard Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe

Deluxe

Deluxe

  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Junior Room

Premium bedding, down duvets, Select Comfort beds, in-room safe

Junior Room

  • Sleeps 6
  • 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, down duvets, Select Comfort beds, in-room safe

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

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About this property

Kenner Garden Hotel

Pet-friendly hotel with free parking connected to the convention center in Kenner
This hotel features an outdoor pool, a restaurant, and a 24-hour fitness center. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a 24-hour business center, and a coffee shop/cafe are onsite.
Kenner Garden Hotel offers 122 accommodations with safes and coffee/tea makers. Select Comfort beds feature down comforters and premium bedding. 55-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include designer toiletries, complimentary toiletries, hair dryers, and toothbrushes and toothpaste.

This Kenner hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at Kenner Garden Hotel. During your stay, you'll be connected to the convention center, and just a quick walk from Pontchartrain Center. Enjoy features like free WiFi in public areas and free self parking, plus an outdoor pool.
  • Free WiFi and wired Internet
  • Free self parking
  • Enjoy American cuisine while dining at The Garden Grille and Bar
  • Full breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, tour or ticket assistance, and luggage storage
  • Onsite recreation includes a 24-hour gym and a playground
  • Within a 10-minute walk of Pontchartrain Center and Treasure Chest Casino
  • Cats and dogs welcome for a fee
Kenner Garden Hotel offers its guests an outdoor pool and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet.

Business amenities include a 24-hour business center and meeting rooms. Event space at this hotel measures 1647 square feet (153 square meters) and includes conference space. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Kenner Garden Hotel. Self parking is free.

Smoking is allowed in designated areas at this 3-star Kenner hotel.

For a fee, guests can enjoy full breakfast on weekdays from 6 AM to 10 AM and on weekends from 7 AM to 11 AM.
The Garden Grille and Bar - This restaurant specializes in American cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Languages

Arabic, English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Full breakfast available for a fee 6 AM–10 AM on weekdays and 7 AM–11 AM on weekends: USD 12.95 for adults and USD 6.95 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available
  • Coffee/tea in a common area

Restaurants on site

  • The Garden Grille and Bar

Things to do

  • 24-hour fitness centre
  • Outdoor pool
  • Playground

Family friendly

  • Laundry facilities
  • Microwave
  • Outdoor pool
  • Playground
  • Fridge

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Conference space (1647 square feet)
  • Meeting rooms

Outdoors

  • Garden
  • Outdoor furniture
  • Picnic area
  • Pool sunloungers
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Lift
  • Phone accessibility kit
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Designated smoking areas
  • Fireplace in reception
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Heating (climate-controlled)
  • Hypo-allergenic bedding
  • Premium bedding
  • Select comfort bed

Bathroom

  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • 55-inch flat-screen TV
  • TV channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Free newspapers (weekdays)
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 50.00
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 15.0 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 12.95 for adults and USD 6.95 for children
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out fee: USD 50.00 (subject to availability)
  • Rollaway bed fee: USD 15.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Garden Inn Airport New Orleans
Hilton Garden Inn New Orleans Airport
Hilton Garden Inn New Orleans Hotel Airport
Hilton Garden Inn New Orleans Airport Hotel Kenner
Hilton Garden Inn New Orleans Airport Hotel
Hilton Garden Inn New Orleans Airport Kenner
Hilton Kenner
Hilton Garden Inn Kenner
Kenner Hilton Garden Inn
Kenner Garden Hotel Hotel
Kenner Garden Hotel Kenner
Kenner Garden Hotel Hotel Kenner
Hilton Garden Inn New Orleans Airport

Kenner Garden Hotel Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 309 out of 1002 reviews" "
Rating 8 - Good. 252 out of 1002 reviews" "
Rating 6 - Okay. 144 out of 1002 reviews" "
Rating 4 - Poor. 138 out of 1002 reviews" "
Rating 2 - Terrible. 159 out of 1002 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

Patricia

Travelled with family
Disliked: Amenities
The entire place stinks. I would have moved to another property if I could have. Carpet was wet room smells like mold. Floors are sinking everywhere. I had 3 rooms reserved for me and my 2 brothers. They were all the same. I think Hilton should be ashamed to allow them to use their name.
Stayed 1 night in Sep 2024

6/10 Okay

Roy

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

2/10 Terrible

Katheryn

Business traveller, Travelled with pets
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel smells like mold! The windows leak when it rains, and they do not have a generator in case the power goes out.
Stayed 2 nights in Sep 2024

6/10 Okay

Patricia Mahoney

We did not stay here due to a family issue.
Stayed 1 night in Sep 2024

4/10 Poor

Melanie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Our carpet was damp and disgusting. My feet /socks were black after walking around. Room smelled like mildew.
Stayed 1 night in Sep 2024

10/10 Excellent

CHERI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to casino felt safe,clean, great staff
Stayed 2 nights in Aug 2024

2/10 Terrible

JOHNNY

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Chair in room looked like it was out of dumpster or chrome seen, safety latch for door was broken off, roaches in room, tile my front door bathroom was loose and broken, fridge was rusty…….much more.
Stayed 1 night in Aug 2024

8/10 Good

Gregory

Stayed 1 night in Jun 2024

10/10 Excellent

MILTON, MICANOPY

Stayed 4 nights in Jul 2024

4/10 Poor

Yvette

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The room smelled like old water. There were no extra linens for the sofa bed or towels. There was mold on the ceiling and mildew on the shower curtain. Lizards inside the hallway. Bathroom was unswept or mopped and bathtub looked filthy.
Stayed 1 night in Aug 2024

10/10 Excellent

Royale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean & friendly staff!
Stayed 2 nights in Jul 2024

4/10 Poor

Nicole

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing
The hotel isn’t very well taken care of. Carpet is dirt. AC wasn’t working on our floor in the hallways. Front desk wasn’t very friendly and when we asked for clean towels they didn’t have any. It was very disappointing.
Stayed 4 nights in Jul 2024

4/10 Poor

James

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Service Excellent; Hotel Condition Poor
Not so good. The lady who works in the afternoon is excellent. She deserves a raise. She was always helpful and I sincerely appreciate her service. Other than that - 1. Room door was broken (Room 223) 2. I was there for 7 days (had two reservations) and my room was cleaned once. 3. The humidity inside my room was insane (know hotel is on a lake but printer paper in my room would be wet after sitting on my desk for about an hour) 4. Floor of Room 223 was slanted at a very high degree of angle for a floor 5. Trash was picked up every 2-3 days and the size of the trash can was tiny The people who service this hotel were excellent. The crew that makes breakfast, the crew that puts out the coffee, the greek/middle eastern lady that works on Saturday afternoon and some of the afternoons on the weekdays were all excellent. The owners of this hotel need a wake up call. There are maintenance issues with this hotel that are a lawsuit waiting to happen. The feeling I received was - money is good because we are right next to the convention center so to the hell with the condition of the hotel, people will stay here anyway because of proximity.
Stayed 4 nights in Jul 2024

10/10 Excellent

heather

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff were super nice. My room was convenient and nice. I loved seeing the ducks outside every morning.
Stayed 5 nights in Jul 2024

4/10 Poor

Jan

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Not thrilled
The first room I was given was filthy!!!! They were able to change my room to a cleaner one thankfully. The front desk attendant was fairly rude in how they treated me, but another attendant later in my stay was more friendly.
Stayed 5 nights in Jul 2024

2/10 Terrible

Robert Craig

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't stay here
The system was down. I couldn't check in. I had to find another hotel. I damand a refund
Stayed 1 night in Jul 2024

6/10 Okay

Sonia

Disliked: Property conditions & facilities
Stayed 5 nights in Jul 2024

6/10 Okay

Michael

Disliked: Property conditions & facilities
It was ok
Stayed 1 night in Jul 2024

10/10 Excellent

Tamie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth the money
Algira was wonderful, friendly and professional. She helped me get checked in early and arranged airport shuttle at 3am. I ordered breakfast and dinner in the restaurant it was priced well and the wait staff was fantastic
Stayed 1 night in Jul 2024

2/10 Terrible

Steffanie

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I was shocked this was a Hilton. So much mold and floors, ceilings and elevator are so unstable, I feared the place would collapse. We checked out early. Front desk staff was understanding but they had no control of the condition of the property. Paid over 200 for one night and was completely disappointed.
Stayed 3 nights in Jul 2024

4/10 Poor

ibriam, miami

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Front desk employees are nice. We stayed the three days with no toilet paper we asked and the room never was done or serviced and we asked personally. The room rug is disgustingly, bathroom is all rust and old
Stayed 3 nights in Jul 2024

4/10 Poor

Branda

Travelled with family and small children
Disliked: Staff & service, amenities
Shortage of towels. We reserved a room for 6 people but were only given 2 towels. When I requested more, I was told they were out, but could go to other vacant rooms and take there towels. No free breakfast as advertised. We were told we have to order from the menu and pay extra.
Stayed 1 night in Jul 2024

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Arrived a day after major flooding, so the trucks had not arrived. Still got the best fish meal my husband says he ever had in the little restaurant downstairs. Lovely surprise!
Stayed 1 night in Apr 2024

10/10 Excellent

Jacqueline

Stayed 1 night in Jun 2024

2/10 Terrible

Antoine

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Family reunion stay
My stay was due to a family reunion and the room where our meet and greet took place was set up nicely. When we got to our rooms there was an odor of marijuana in the hallway and then our room had an odor. Maybe pets? There were some cleanliness issues like cobwebs and dust. Our sheets had stains on them and just a heads up, ask for more towels when having a group of 5-6 in a junior suite. Ok so one of the biggest issues is that everyone in my family group keys kept deactivating. EVERYTIME we left our room, when we returned, our keys would not work! The staff was nice enough to continue to give us new ones but the hassle of having to return to the front desk was aggravating.
Stayed 2 nights in Jun 2024