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Embassy Suites by Hilton New Orleans

3.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Embassy Suites by Hilton New Orleans

View from property
Restaurant
View from room
1 bedroom, in-room safe, desk, laptop workspace
Bar (on property)

Reviews

7.8 out of 10

Good

Popular amenities

  • 24/7 front desk
  • Room service
  • Parking available
  • Breakfast included
  • Pool
  • Gym

Explore the area

Map
315 Julia St, New Orleans, LA, 70130
  • Ernest N. Morial Convention Center
    3 min walk
  • Magazine Street
    9 min walk
  • Canal Street
    9 min walk
  • New Orleans, LA (MSY-Louis Armstrong New Orleans Intl.)
    20 min drive

Room options

View all photos for Suite, 1 King Bed, Balcony

1 bedroom, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Balcony

  • 33 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Non Smoking

1 bedroom, in-room safe, desk, laptop workspace

Suite, Non Smoking

  • 33 sq m
  • City view
  • Sleeps 6
  • 2 King Beds

View all photos for Suite, Multiple Beds

1 bedroom, in-room safe, desk, laptop workspace

Suite, Multiple Beds

  • 37 sq m
  • City view
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for King, Room

1 bedroom, in-room safe, desk, laptop workspace

King, Room

  • 32 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

1 bedroom, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

  • 33 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Suite, 2 Double Beds, Non Smoking

1 bedroom, in-room safe, desk, laptop workspace

Executive Suite, 2 Double Beds, Non Smoking

  • 48 sq m
  • City view
  • Sleeps 6
  • 2 Double Beds

Suite, 1 King Bed, Accessible, Non Smoking (Mobility & Hearing, Roll-in Shower)

  • 33 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite

1 bedroom, in-room safe, desk, laptop workspace

Suite

  • 33 sq m
  • City view
  • Sleeps 6
  • 1 King Bed and 1 Double Bed

View all photos for Room, 1 King Bed, Non Smoking

1 bedroom, in-room safe, desk, laptop workspace

Room, 1 King Bed, Non Smoking

  • 16 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Double Room

1 bedroom, in-room safe, desk, laptop workspace

Double Room

  • 16 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Presidential Suite, 1 King Bed, Non Smoking

Presidential Suite, 1 King Bed, Non Smoking

Presidential Suite, 1 King Bed, Non Smoking

  • 79 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

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About this property

Embassy Suites by Hilton New Orleans

Hotel with free breakfast, a short walk to Canal Street
This smoke-free hotel features an outdoor pool, a restaurant, and a fitness center. Free buffet breakfast, free WiFi in public areas, and a free manager's reception are also provided. Other amenities include a snack bar/deli, a 24-hour business center, and valet parking.
Embassy Suites by Hilton New Orleans offers 280 air-conditioned accommodations with safes and coffee/tea makers. Accommodations are furnished with double sofa beds. 40-inch LCD televisions come with premium cable channels. Bathrooms include bathtubs or showers, designer toiletries, complimentary toiletries, and hair dryers.

This New Orleans hotel provides complimentary wired Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the free breakfast at Embassy Suites by Hilton New Orleans. During your stay, you're just a quick walk from Canal Street. You'll find features like free WiFi in public areas and a free manager's reception, plus an outdoor pool.
  • Free buffet breakfast served daily
  • Free WiFi in some public areas
  • Enjoy a bite to eat at the restaurant
  • Valet parking available for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym
  • Guests have great things to say about the breakfast and the helpful staff
  • Just a 3-minute walk from Ernest N. Morial Convention Center and 9 minutes by foot from Canal Street
  • Cats and dogs welcome for a fee (restrictions apply)
Embassy Suites by Hilton New Orleans offers its guests an outdoor pool and a fitness center. Along with a restaurant, there's a snack bar/deli on site. Free breakfast is served daily, and guests can also enjoy a free manager's reception. A computer station is on site and WiFi is free in public spaces.

A 24-hour business center, meeting rooms, and limo/town car service are available. Event space at this hotel measures 8000 square feet (743 square meters) and includes conference space. Multilingual staff, tour/ticket assistance, and concierge services are also featured at the business-friendly Embassy Suites by Hilton New Orleans. For a fee, parking is available.

This 3.5-star New Orleans hotel is smoke free.

Guests are served free buffet breakfast daily from 6:30 AM to 10:00 AM. The hotel hosts a free manager's reception on select days.
Embassy Suites by Hilton New Orleans has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Valet parking on site (USD 49 per night; includes in/out privileges)
  • Height restrictions apply for on-site parking
  • Limo/town car service

Food and drink

  • Free buffet breakfast available daily 6:30 AM–10:00 AM
  • 1 restaurant
  • Free manager's reception
  • Room service available

Things to do

  • Fitness centre
  • Outdoor pool

Family friendly

  • Free cots/infant beds
  • Laundry facilities
  • Microwave
  • Mini-fridge
  • Outdoor pool
  • Snack bar/deli
  • Sofa bed

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance

Business services

  • 24-hour business centre
  • Computer station
  • Conference space (8000 square feet)
  • Meeting rooms

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Lift
  • Handrails in stairwells
  • Phone accessibility kit
  • Pool hoist on site
  • Step-free path to entrance
  • Valet for wheelchair-equipped vehicle
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Double sofa bed
  • Free cots/infant beds
  • Heating

Bathroom

  • Bath or shower
  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 40-inch LCD TV
  • TV channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini fridge

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 49 per night (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Front desk staff will greet guests on arrival.

We should mention

  • Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Embassy Suites Hilton New Orleans Convention Center Hotel
Embassy Suites New Orleans
Embassy Suites New Orleans Hotel New Orleans
New Orleans Embassy Suites
Embassy Suites Hilton New Orleans Convention Center
Embassy Suites Hotel Lofts Club Tower
Embassy Suites New Orleans Lofts Club Tower
Embassy Suites Lofts Club Tower
Embassy Suites by Hilton New Orleans Hotel
Embassy Suites by Hilton New Orleans New Orleans
Embassy Suites by Hilton New Orleans Hotel New Orleans

Embassy Suites by Hilton New Orleans Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 678 out of 1476 reviews" "
Rating 8 - Good. 323 out of 1476 reviews" "
Rating 6 - Okay. 185 out of 1476 reviews" "
Rating 4 - Poor. 112 out of 1476 reviews" "
Rating 2 - Terrible. 178 out of 1476 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful
When I tried to check in before 4, they said my room is ready but I cannot have it unless I give them $90. So we waited. At 4 they said my room now was NOT ready. We waited for many hours before they finally gave myself and my other family members a room. We missed our dinner reservations. I couldn't even get a shower so we had to go get fast food. Ruined our entire evening of plans after driving over 7 hours to town. This is the worst Embassy Suites I've ever been to.
Stayed 1 night in Sep 2024

8/10 Good

Chrystazia

Liked: Cleanliness, property conditions & facilities
Only issue I had was the room not being ready for check in when it was time I had to wait about 2.5 hours for my room and be put on a waiting list even though I prepaid and booked back in August . Other than that my room was clean no bed bugs linens clean I liked the room I booked and the patio had a nice view . Housekeeping did stop by on more than one occasion and we got treated to the bar and breakfast so it wasn’t a terrible stay
Stayed 2 nights in Sep 2024

2/10 Terrible

Shameka

Travelled with family
Liked: Staff & service
I made reservations over a month ago I arrived around 3 pm at the property. We stayed in the properties waiting area for hours because They weren’t able to get us checked in until almost 7pm because they didn’t have any clean rooms is what they said which resulted in us missing an event we were suppose to attend. The event tickets were non refundable. Their lobby was packed full of people that couldn’t check in be cause they didn’t have the rooms ready, so many ppl were complaining. And there was really long stings of hair in our bed.
Stayed 1 night in Sep 2024

8/10 Good

Wayne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You can only valet park . Its 50 a night and our truck was too big so they parked it on thr street. We could have done that ourselves
Stayed 1 night in Sep 2024

2/10 Terrible

RaKiyah

Liked: Property conditions & facilities
Disliked: Staff & service
We arrived at 3pm. Check in was at 4pm. I paid for the room and left to go get food which took about 30 minutes. We arrived back at the hotel at 3:50 to wait to check in. We checked in and were put on a waiting list. We were told we would get a call when our room was ready-never got the call. The lobby was full of waiting list customers because they were no rooms ready. I had reservations at 6:30; I missed those. I kept going back to the desk checking on an update. We literally sat in the lobby 4 hours and 34 minutes before I went back the very last time to check on the status of the room.
Stayed 1 night in Sep 2024

2/10 Terrible

Amber

Stayed 3 nights in Aug 2024

2/10 Terrible

Kerrissa

Liked: Cleanliness, property conditions & facilities
Our room wasnt available until 2 hours after we checked in
Stayed 1 night in Sep 2024

10/10 Excellent

Shecola

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 2 nights in Jun 2024

6/10 Okay

Parrish

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
We have stayed here several times, and have loved it. But this time we were disappointed. The room was just not up to standards. The air conditioner cover was falling off the wall and the rug in the bedroom was very wet. Although the service from all the workers was excellent, we may have to rethink where we stay when in New Orleans next time.
Stayed 1 night in Sep 2024

10/10 Excellent

Leah

Liked: Cleanliness, staff & service, amenities
The shower head was HORRIBLE.. trickled water out of it. A shower took almost an hour.. other than that we loved our stay there as always.
Stayed 1 night in Sep 2024

2/10 Terrible

dave, Gulf Breeze

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There were balls of other people’s hair in the bathroom. We could not get staff to put soap in the shower. Maids never cleaned. Door on cabinet broken. It looks like the company bought an old apt building and enclosed the walkway. The pool was horrible. But the worst, the hotel wanted a $90.00 early check in fee. Of course, guess how long the check in line was when we could check in without a charge? The staff were great.
Stayed 2 nights in Sep 2024

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

8/10 Good

Glenn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hotel lobby for drinks every evening and breakfast every morning. The staff was wonderful and the suite was huge. The pool, which I enjoyed on my last morning, was nice and it gave a great view of the amazing mural. The hotel was convenient to everything and walkable (even for an old guy like me) for the Quarter too. My only complaint was the air conditioning - combine hot and humid weather outside with cold and dry in the room and I got the sniffles for the my last two days
Stayed 4 nights in Sep 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Had a couple of issues with the room most were resolved but they were not able to replace the broken coffee machine
Stayed 9 nights in Sep 2024

10/10 Excellent

Kellie

Stayed 1 night in Aug 2024

10/10 Excellent

melissa

Travelled with partner
Liked: Amenities
It was affordable,wonderful breakfast, and great service.The only thing I didn’t like was the carpet in the hallways..it was smelly…they need to pull it up.
Stayed 1 night in Sep 2024

10/10 Excellent

Joey Mark

Stayed 1 night in Sep 2024

2/10 Terrible

Lynn

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

10/10 Excellent

trudy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was good. Front desk lady was very nice. Unfortunately, the first room was a double(booked a king) and the a/c wasn't working-77 degrees... Back to lobby where the nice lady promptly got us a different room. A/c was good but still a double. Back to the lobby where the nice lady gave us another and assured us it was a king. Up to the 9th floor and key didn't work. Back to lobby, guess that room you can't program a key but they had the one that worked. Ok, back up and yay!, it opened and all good, cold and a king. This was at 11pm after a 16 hour day of travel and layovers so finally good to sleep! Room was nice, bed comfortable, big TV's . Wish we could have arrived when we initially were supposed to but oh well, stuff happens. I had read reviews about a/c problems, just our luck I guess. Rooms are quite nice and recommend for that reason and the nice front desk lady resolving our issue eventually.
Stayed 1 night in Sep 2024

4/10 Poor

Kentrell

Travelled with group
Here’s a refined version that still conveys your frustration: *"This was by far one of the worst hotels I've ever stayed in. They were severely understaffed, especially when it came to valet service. We had to leave our car unattended multiple times, and even had to park and retrieve it ourselves, yet they still charged us the full valet fee. I asked to speak with the manager several times and never got the chance. On top of that, I had to call the front desk multiple times just to get my room cleaned. Overall, a terrible experience!"* This version highlights the main issues clearly and could be helpful for a review or complaint.
Stayed 3 nights in Aug 2024

10/10 Excellent

Lisa

Liked: Cleanliness
Stayed 1 night in Sep 2024

10/10 Excellent

Christy

Stayed 1 night in Sep 2024

10/10 Excellent

Lucrecia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient and great amenities.close to everything
Stayed 4 nights in Sep 2024

8/10 Good

Akiva

Liked: Cleanliness, staff & service, property conditions & facilities
Stay started off pretty Rocky but everyone did their best to accommodate me
Stayed 1 night in Sep 2024