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Regency Inn and Suites New London

2.5 star property

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Indoor pool, open 9:00 AM to 10:00 PM, pool loungers
Fridge, microwave, coffee/tea maker
Free daily buffet breakfast
Combined shower/bathtub, hair dryer, towels, soap
Standard Single Room, 1 King Bed, City View

Reviews

6.0 out of 10

Popular amenities

  • Pet-friendly
  • Bar
  • Breakfast included
  • Pool
  • Room service
  • Gym

Explore the area

Map
269 North Frontage Road, 380 Bayonet St (Back Entrance), New London, CT, 06320
  • United States Coast Guard Academy
    ‪19 min walk‬
  • Connecticut College Arboretum
    ‪3 min drive‬
  • Connecticut College
    ‪3 min drive‬
  • New London, CT (GON-Groton - New London)
    ‪16 min drive‬

Room options

View all photos for Standard Single Room, 1 King Bed, City View

Standard Single Room, 1 King Bed, City View

Standard Single Room, 1 King Bed, City View

  • 25 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

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About this property

Regency Inn and Suites New London

Hotel in New London with free breakfast and a fitness center
An indoor pool, a restaurant, and a fitness center are available at this hotel. Free buffet breakfast is provided, as well as free WiFi in public areas, free self parking, and a free manager's reception. Additionally, a bar/lounge, a snack bar/deli, and a 24-hour business center are onsite.
Regency Inn and Suites New London offers 136 accommodations with safes and coffee/tea makers. Beds feature premium bedding. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and hair dryers.

This New London hotel provides complimentary wired and wireless Internet access, with a WiFi speed of 250+ Mbps (good for 3–5 people or up to 10 devices). 32-inch LED televisions come with premium cable channels. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

During your stay at Regency Inn and Suites New London, you'll be within walking distance of United States Coast Guard Academy. You'll find features like free breakfast, free WiFi in public areas, and free self parking.
  • Free buffet breakfast served daily
  • Free WiFi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)) and wired Internet
  • Free self parking and RV/bus/truck parking
  • Drinking and dining options include a coffee shop, a restaurant, and a bar/lounge
  • Take a swim in the indoor pool
  • Amenities include a front-desk safe, a 24-hour business center, and meeting rooms
  • Onsite recreation includes a gym
  • 12 minutes by car from Mystic Aquarium and Institute for Exploration and 12 minutes from Olde Mistick Village
  • Cats and dogs welcome for a fee
Regency Inn and Suites New London offers its guests an indoor pool and a fitness center. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a 24-hour business center and meeting rooms. Event space at this hotel measures 2702 square feet (251 square meters) and includes a conference center. A vending machine, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Regency Inn and Suites New London. Self parking is free.

Smoking is allowed in designated areas at this New London hotel.

Guests are served free buffet breakfast on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM. The hotel hosts a free manager's reception daily.
Regency Inn and Suites New London has a restaurant on site.
Cascade Lounge - This cocktail bar serves lunch and dinner. Happy hour is offered. Open daily.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free uncovered self-parking on site
  • Motorhome/coach/lorry parking (free) on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available 6:00 AM–9:00 AM on weekdays and 7:00 AM–10:00 AM on weekends
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Free daily reception
  • Room service available
  • Coffee/tea in a common area

Restaurants on site

  • Cascade Lounge

Things to do

  • Fitness centre
  • Indoor pool

Family friendly

  • Corner/local shop
  • Indoor pool
  • Laundry facilities
  • Microwave
  • Fridge
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Banquet hall
  • Front-desk safe
  • Gift shop/newsstand
  • Corner/local shop
  • Vending machine

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (2702 square feet of space)
  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Pool sunloungers

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Assistive listening devices available
  • Braille signage
  • Grab bar in shower
  • Portable shower seat
  • Step-free path to entrance
  • Upper floors accessible by stairs only
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • 6 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 51
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Heating (climate-controlled)
  • Premium bedding

Bathroom

  • Hairdryer
  • Private bathroom
  • Shampoo
  • Shower/bath combination
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 32-inch LED TV
  • TV channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Local meal delivery service
  • Microwave
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-friendly workspace
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 50.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 25 per pet, per night
  • Only dogs and cats are allowed
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees
  • Late check-out fee: USD 50.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 9:00 AM to 10:00 PM.
  • Up to 2 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Alcohol isn't served at Regency Inn and Suites New London.

Property is also known as

Clarion Inn New London
Clarion New London
Regency Suites London London
Clarion Inn New London Mystic
Regency Inn Suites New London Mystic
Regency Inn and Suites New London Hotel
Regency Inn and Suites New London New London
Regency Inn and Suites New London Hotel New London

Regency Inn and Suites New London Reviews

Reviews

6.0
Rating 10 - Excellent. 177 out of 1001 reviews
Rating 8 - Good. 228 out of 1001 reviews
Rating 6 - Okay. 214 out of 1001 reviews
Rating 4 - Poor. 174 out of 1001 reviews
Rating 2 - Terrible. 208 out of 1001 reviews

6.4/10

Cleanliness

6.6/10

Staff & service

5.6/10

Amenities

5.6/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

6/10 Okay

Shahiyena

Disliked: Cleanliness, staff & service, property conditions & facilities
It was ok not very clean or friendly
Stayed 1 night in Sep 2024

10/10 Excellent

Catherine

Stayed 1 night in Oct 2024

8/10 Good

Jose

Stayed 2 nights in Oct 2024

2/10 Terrible

Devhan

Travelled with family
Disliked: Amenities
As soon as I stepped in, dead cockroaches. Place looks like it was used to house homeless people in the area. Never again.
Stayed 1 night in Oct 2024

8/10 Good

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Simple, straightforward hotel. Property was clean and well maintained. Easy parking, easy access to highway. On-site restaurant was small but ok. Would stay again.
Stayed 2 nights in Oct 2024

4/10 Poor

Kathleen

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
staff at front desk not friendly,door to the pool building was not locked and no key card was nessary to get in. worst coffee i ever had, tasted like they ran the grinds through twice. club chair in room was jammed into the corner making it hard to exit bed on one side.would never stay there again.
Stayed 2 nights in Oct 2024

10/10 Excellent

Judcell, Chula vista

Stayed 1 night in Oct 2024

2/10 Terrible

Athanasia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We reserved an efficiency, gave us a handicapped accessible room without asking, unwilling to provide towels when asked, WiFi did not work. Staff was not customer friendly in the least. Breakfast looked unappetizing so we skipped the offering. We have a long list of disappointments. Expedia should take this location off their list.
Stayed 5 nights in Oct 2024

8/10 Good

Dorothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall opinion
Our stay was fine but we couldn’t use the indoor pool. The pool area had no heat so the room was cold and so was the water. The hot tub had been paved over also.
Stayed 3 nights in Oct 2024

2/10 Terrible

xiorkys

Stayed 1 night in Sep 2024

4/10 Poor

Thomas

Liked: Staff & service
Disliked: Property conditions & facilities
Many other better options to choose from!
The whole place was very outdated and run down. I honestly thought the place was abandoned and thought the website just hadn't been updated when it accepted our reservation! There was a rundown closed up restaurant as you pull in the entrance. The illuminated sign along the highway had broken and fallen out. The landscaping was all overgrown with weeds. The lobby area wasn't bad looking and the staff were friendly enough. The room wasn't too bad...I didn't notice anything dirty about it...it just could use a lot of updating. A lot of the amenities were out of order....the guest laundry, the ice machine, the gym. The hallways were rather dark and some of the light fixtures flickered on and off. The breakfast was nothing great, but it was enough to fill you up for a few hours. They do have a bar/restaurant onsite, but I didn't see any customers in there during our entire stay. It seems more like a place for the family that owns the place to hang out with each other. Maybe they're trying to fix the place up. They were painting the exterior when we were there. For some reason they were working at night. When I looked out the curtains, there was someone literally 2 feet outside the window painting! They were also using loud equipment well after 10pm! I go to CT once a year and was always curious about this place because of the waterfront photos. That area is all overgrown now and a highway is right there about where the photo was taken from.
Stayed 1 night in Aug 2024

6/10 Okay

Todd

Just okay
Older place and not overly friendly. Mid.
Stayed 1 night in Oct 2024

10/10 Excellent

Shagoyna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

2/10 Terrible

sharon

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The pool was cloudy n filter was off. Room was set up strangely as the sink to the kitchen was blocked by the bedside table you could reach your arm from your bed to the stove . Beds hard !!!building run down
Stayed 1 night in Sep 2024

8/10 Good

Ivette

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk was very pleasant & helpful. Just stood for one night the room was comfortable & especially the bed
Stayed 3 nights in Oct 2024

4/10 Poor

Brenden

Stayed 1 night in Oct 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Oct 2024

6/10 Okay

Adam

Stayed 4 nights in Sep 2024

6/10 Okay

Allen

It was ok, but I won’t be back. Too dingy.
Stayed 1 night in Sep 2024

6/10 Okay

Lynda

Business traveller
Liked: Cleanliness, staff & service
Business Trip
Location was great, right off I95. Staff was courtesy. Unfortunately my room (non-smoking) smelled like smoke. Could not see out the old windows, burn marks on the furniture and the door handle lock didn't lock. But the bed was comfortable and Ihand no hallway noise. Large king size bedroom and morning buffet staff was very nice and helpful.
Stayed 1 night in Oct 2024

6/10 Okay

Jason

Disliked: Amenities, property conditions & facilities
The family that ran the restaurant was very sweet past that everybody else was very "average"!!
Stayed 4 nights in Sep 2024

6/10 Okay

Jeffrey

Travelled with family
Cold pool
1st off pool was indoors and freezing!!! Only reason i booked here was for the pool very disappointing..... the hallways smelled of pot and do not buy food from there "restaurant"... worst food ever would not feed to my dog.... bed was comfy though
Stayed 1 night in Oct 2024

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a fan
The pool was very dirty, and the overall condition of this hotel was extremely dated and dirty. Will not stay here again when visiting the area.
Stayed 1 night in Oct 2024

6/10 Okay

Joy, Milton

Travelled with partner
Disliked: Property conditions & facilities
My shower had mold/mildew around the entire shower. It might have been in the grout but should be removed and replaced. The wall next to the shower was falling apart from where it has water damage. Had I been here alone I would NOT have felt safe. The door entering the room area was open to anyone off the streets to come in. There was a card reader there but it stood open and did not lock. Even the front check in area was not secure. No way would I stay here again.
Stayed 2 nights in Oct 2024

6/10 Okay

William

Disliked: Property conditions & facilities
Stayed 1 night in Sep 2024