4/10 Poor
mariko
10 Aug 2024
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Although staff were friendly and the breakfast was delicious, the facilities were so poor. If the price was half, I wouldn’t complain much but my experience in the hotel wasn’t totally worth the price I paid.
Firstly, I chose this hotel because I thought I could use a bathtub but it wasn’t available because there’s no bath plug, plus the bathtub is dirty with mold.
Second, my room was located next to the parking space and people sit next to my window space. However, the window wasn’t properly shut and it was noisy people talking outside at night. Plus, people were smoking outside and it came to my room which was totally unpretentious.
Finally, the hairdryer didn’t work even though my hair is long. I asked reception to give me a new hairdryer but they just said it would work, which was not actually true. Additionally, the door was so hard to be locked. I wondered why they don’t fix it. I didn’t feel safe.
I understand that the building itself is old. However there’re many things that could be improved like amenities, windows, keys, and better deep cleaning.
It was shame that i couldn’t relax and sleep well due to the noise even though I wanted to enjoy and chill out during the stay in Cappadocia.
mariko
Stayed 2 nights in Jun 2024
