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28 Jun 2024 by Fad
Dear Pascal,Thank you for your feedback.I apologize for the inconvenience you experienced during your stay. I'm sorry to hear that you did not receive the king-size bed you booked and felt let down by this. We understand how important it is to get the room you expected, and we will investigate why this happened to ensure it does not occur again.I also apologize for the noise disturbance caused by the disposal of glass early in the morning. We strive to provide a comfortable and quiet environment for our guests, and we will address this issue with our waste management team to prevent future disruptions.Thank you for bringing these issues to our attention. Your feedback is valuable to us, and we will work to improve our services. We hope to have the opportunity to welcome you again and provide a better experience.Best regards,
12 Nov 2023 by Neuchâtel City Hôtel
Chère Madame, Cher Monsieur,Merci pour votre commentaire. Nous espérons vous accueillir prochainement. Bien cordialement, L’équipe du Neuchâtel City Hôtel
There's a restaurant on site, as well as 2 coffee shops/cafes and a nearby snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. A free manager's reception is offered daily. WiFi is free in public spaces. You'll find a business centre on site. Neuchatel City Hotel also features laundry facilities, a front desk safe, and a lift. For a fee, parking is available. This Neuchatel hotel is smoke free.
Available in all rooms: Free WiFi , Wireless internet access
Available in some public areas: Free WiFi
Self parking (surcharge)
Neuchatel City Hotel offers 100 accommodations with a safe and a hairdryer. 82-cm LED televisions come with cable channels. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps).
The hotel hosts a free manager's reception daily.
Fiorello – This family restaurant serves lunch and dinner. Guests can enjoy drinks at the bar.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival. Guests can choose to either self-clean the property prior to checkout, or pay an additional cleaning fee of CHF 25 (exact amount varies) at checkout.
Front desk staff will greet guests on arrival. Guests can choose to either self-clean the property prior to checkout, or pay an additional cleaning fee of CHF 25 (exact amount varies) at checkout.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and cash. For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation. Cashless payment methods are available for all transactions.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
