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Hotel Metropolitano

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Metropolitano

Lobby
Interior
Interior
Premium bedding, Select Comfort beds, minibar, in-room safe
Lobby sitting area

Reviews

8.0 out of 10

Very good

Popular amenities

  • Room service
  • Pet-friendly
  • Breakfast included
  • Housekeeping
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
Calle 7 No 5-45, Neiva, Huila, 410001
  • Neiva Cathedral
    2 min walk
  • Santander Park
    3 min walk
  • Soca
    1 min walk
  • Neiva (NVA-Benito Salas)
    3 min drive

Room options

View all photos for Elite Room (Deluxe Platino)

Elite Room (Deluxe Platino)

Elite Room (Deluxe Platino)

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room (Especial)

Deluxe Room (Especial)

Deluxe Room (Especial)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Twin Room

Premium bedding, Select Comfort beds, minibar, in-room safe

Standard Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Twin Room (Estandar 1 persona)

Premium bedding, Select Comfort beds, minibar, in-room safe

Twin Room (Estandar 1 persona)

  • Sleeps 1
  • 1 Twin Bed

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About this property

Hotel Metropolitano

Hotel in Neiva with free breakfast and a 24-hour front desk
This smoke-free hotel features a restaurant, a coffee shop/cafe, and coffee/tea in a common area. Free full breakfast, free WiFi in public areas, and a free manager's reception are also provided. Other amenities include 24-hour room service, dry cleaning, and laundry facilities.
Hotel Metropolitano offers 42 accommodations with minibars and safes. Select Comfort beds feature premium bedding. 51-inch plasma televisions come with premium cable channels. Bathrooms include showers, slippers, and complimentary toiletries.

This Neiva hotel provides complimentary wired and wireless Internet access, with a WiFi speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

During your stay at Hotel Metropolitano, you're just a quick walk from Neiva Cathedral. Free breakfast, free WiFi in public areas, and a free manager's reception are available.
  • Free full breakfast served daily
  • Free WiFi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)) and wired Internet
  • Dining options include a coffee shop and a restaurant
  • Services include dry cleaning/laundry, tour or ticket assistance, and luggage storage
  • Steps from Neiva Cathedral and Santander Park
  • Cats and dogs welcome for free
Along with a restaurant, there's a coffee shop/cafe on site. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. A computer station is on site, and both WiFi and wired Internet are free in public spaces. The business-friendly Hotel Metropolitano also features tour/ticket assistance, coffee/tea in a common area, and laundry facilities.

This 3-star Neiva hotel is smoke free.

Guests are served free full breakfast daily from 7:00 AM to 9:30 AM. The hotel hosts a free manager's reception daily.
Hotel Metropolitano has a restaurant on site.
24-hour room service is available.

Languages

Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Height restrictions apply for on-site parking

Food and drink

  • Free full breakfast available daily 7:00 AM–9:30 AM
  • 1 restaurant and 1 coffee shop/cafe
  • Free daily reception
  • 24-hour room service
  • Coffee/tea in a common area

Family friendly

  • Dining table
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Business services

  • Computer station

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Lift door width (centimetres): 250
  • Front entrance ramp
  • Handrails in stairwells
  • Stairwell handrail height (centimetres): 100
  • Magnifying mirror
  • 4 steps to reach property
  • Tile flooring in public areas
  • Well-lit path to entrance
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 80
  • Wheelchair-accessible (may have limits)

More

  • 100% renewable energy
  • At least 80% of lighting from LEDs
  • At least 80% of food locally sourced
  • Comprehensive food waste policy
  • Locally owned and organised tours and activities
  • Romance packages available
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Premium bedding
  • Select comfort bed

Bathroom

  • Free toiletries
  • Hairdryer (on request)
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 51-inch plasma TV
  • TV channels
  • DVR
  • Premium channels

Food and drink

  • Coffee/tea filters (reusable)
  • Dining table
  • Minibar

More

  • Desk
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Free local calls
  • Guidebooks/recommendations
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Slippers
  • Soundproofing
  • Water-efficient showers only

Policies

Check-in

Check-in time starts at 3 PM
Minimum check-in age: 18

Check-out

Check-out before 1 PM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs and cats are allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses a grey water recycling system and eco-friendly cleaning products
Front desk staff will greet guests on arrival.

We should mention

  • Visitors traveling with a child may be required by the property to present the following documents: At check-in, parents traveling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Columbian citizens). If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be obligated to present a notarized consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Children may not be eligible for complimentary breakfast.

Property is also known as

Hotel Metropolitano Neiva
Metropolitano Neiva
Hotel Metropolitano Hotel
Hotel Metropolitano Neiva
Hotel Metropolitano Hotel Neiva

Hotel Metropolitano Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 32 out of 86 reviews" "
Rating 8 - Good. 30 out of 86 reviews" "
Rating 6 - Okay. 14 out of 86 reviews" "
Rating 4 - Poor. 6 out of 86 reviews" "
Rating 2 - Terrible. 4 out of 86 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Aurelio

Travelled with group
I got a room and overnight I developed Bugbites on my body. I informed the Hotel manager and showed them the bites all over my body as well as pictures of the bites, they moved me to another room. Unfortunately , I was already affected.
Stayed 1 night in Aug 2024

6/10 Okay

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pay attention
If you get a room facing the street - don’t expect to sleep - I thought I had the windows open - I didn’t. This is the first area of Colombia I didn’t feel safe in - day but especially night. As other reviews have said - there is little to eat close to the hotel. The water is cold in the morning and luke warm in the evening. I rarely say this but I definitely wouldn’t come back here
Stayed 2 nights in Aug 2024

6/10 Okay

Eduardo

Liked: Cleanliness, staff & service
Elevator was broken so going up 7 floors to get to my room was interesting.
Stayed 2 nights in Mar 2024

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the people at the lobby are great and treat me like family
Stayed 4 nights in Apr 2024

2/10 Terrible

Fabian H

Stayed 1 night in Nov 2023

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service
Stayed here overnight on a road trip, so I unfortunately lost the time to get to know Neiva. The hotel is located right in the centro and seems to be surrounded by many points of interest and restaurants. I arrived late, around 9 PM and the entrance was secure, the desk attendant was attentive and followed great safety protocols and was helpful. Good experience even for a limited stay. The bed/room was quite comfortable, too.
Stayed 1 night in Jul 2023

6/10 Okay

Octavio J

Stayed 2 nights in Jul 2023

10/10 Excellent

Diego

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great staff
Stayed 3 nights in Apr 2023

4/10 Poor

Jose

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Not clean
Stayed 3 nights in Mar 2023

6/10 Okay

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Staff are great & very helpful. No hot water but you really don’t need it since it’s hot outside. AC in the rooms & seems pretty sound proof. All in it’s good for the area
Stayed 2 nights in Sep 2022

6/10 Okay

Louis

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The best thing about this property were the staff super polite froendly, and helpful the property itself is a little tired, there was no option for hot water as its been our of service for sometime. The parking is about 300m distance from the hotel? Very difficult even to drop and bags off. The main street outside the hotel was very dirty. It did not look like a place you should fo out at night. I dont think i would stay here again.
Stayed 1 night in Jul 2022

4/10 Poor

Juan Carlos

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff really help full and friendly but one day no towel no hot water TV local channel suck room services terrible
Stayed 5 nights in Apr 2022

6/10 Okay

Juan Carlos

Travelled with partner
Liked: Cleanliness
Breakfast Services was great issue with the shower leak and hot water was so weak most of the time shower with cold water I have cold and flu in the end of my trip
Stayed 9 nights in Dec 2021

10/10 Excellent

Corporación

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

2/10 Terrible

Jorge Hernan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nothing Works here
The worst hotel experience I have ever had. Internet didnt work, no hot water, local tv only, noisy air conditioning, small rooms and no social area. The minibar goes off when you leave rhe room and receprion is almost always unattended. Front door is always closed or stucked. The owner of this place should guve it some attention and invest some money in the premises. NOT RECOMMEDED AT ALL.
Stayed 5 nights in Aug 2021

8/10 Good

Verified traveller

Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In the heart of Neiva, Huila well looked after and friendly staff. The place was clean and well serviced. Felt secure and in house wi-fi works well.
Stayed 3 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was nice. Very central and near to everywhere. The service was very good they were very polite.
Stayed 3 nights in Jan 2020

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property is decent, breakfast is ok. Zone is no quite and unsafe. I have to paid Additional fees.
Stayed 1 night in Jul 2019

10/10 Excellent

joe, Odessa tx

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018

4/10 Poor

Luis

Disliked: Staff & service, property conditions & facilities, room comfort
It sucks on everthings
Stayed 3 nights in Sep 2017

8/10 Good

Rudolf

Liked: Cleanliness, property conditions & facilities, room comfort
Comfortable bed, strange shower head
The room was comfortable with good a/c and wi-fi. The shower was strange in that there was a rain shower but it did not function like one. When you turn on the water, you get a gushing stream. The included breakfast was good but you don't get much. The hotel is located in the downtown area but I had to look hard to find a place to eat because I could not find a regular restaurant in the area.
Stayed 1 night in Sep 2017

10/10 Excellent

Luisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Waleska

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La propiedad muy adecuada excelente servicio muy atentos .. lo unico que no me gusto es la huvicación ...mucho deambulante y se ve sucia el area...
Stayed 5 nights in Feb 2024