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Puataukanave International Hotel

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Puataukanave International Hotel

Front of property
Front of property
Royal Room | View from room
Deluxe Room | View from room
Aerial view

Reviews

5.4 out of 10

Popular amenities

  • Laundry
  • Room service
  • Breakfast available
  • Housekeeping
  • Parking included
  • Business services

Explore the area

Map
Fatafehi Rd, Neiafu
  • St. Joseph's Cathedral
    2 min walk
  • Vava'u Harbor
    4 min walk
  • Mt. Talau National Park
    4 min drive
  • Vava'u (VAV)
    23 min drive

Room options

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

  • 40 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds OR 2 Twin Beds

View all photos for Business Suite

Laptop workspace, soundproofing, iron/ironing board, WiFi

Business Suite

  • Harbor view
  • Sleeps 5
  • 1 King Bed

View all photos for Royal Room

Royal Room | Living area

Royal Room

  • Harbor view
  • Sleeps 5
  • 1 King Bed

View all photos for Basic Room, 1 Bedroom, Ocean View, Oceanfront

Laptop workspace, soundproofing, iron/ironing board, WiFi

Basic Room, 1 Bedroom, Ocean View, Oceanfront

  • Ocean view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

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includes taxes & fees
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About this property

Puataukanave International Hotel

Hotel with a marina, steps from St. Joseph's Cathedral
Along with a marina, this hotel has laundry facilities and free newspapers. Self parking is free. Other amenities include a garden.
Puataukanave International Hotel offers 43 accommodations with irons/ironing boards. In-room wireless Internet access is available for a surcharge. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include showers. Housekeeping is provided daily.
During your stay at Puataukanave International Hotel, you're just a quick walk from St. Joseph's Cathedral. Features include free self parking, plus a marina and breakfast (surcharge).
  • Free self parking
  • Continental breakfast served daily for a fee
  • WiFi for a fee
  • Amenities include free lobby newspapers, meeting rooms, and laundry facilities
  • Steps from St. Joseph's Cathedral and 4 minutes by foot from Vava'u Harbor
  • Airport shuttle service available for a fee
Puataukanave International Hotel offers its guests a marina. An airport shuttle during limited hours is available for a fee. Puataukanave International Hotel also features a terrace, a garden, and complimentary newspapers in the lobby. Free self parking is available.

Smoking is allowed in designated areas at this Neiafu hotel.

For a fee, guests can enjoy continental breakfast daily from 7:30 AM to 10:30 AM.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: WiFi (USD 5.00 per hour)

Parking and public transport

  • Free self-parking on site
  • Return airport shuttle (surcharge) from 6:30 AM to 6:30 PM

Food and drink

  • Continental breakfast available for a fee daily 7:30 AM–10:30 AM: USD 10 for adults and USD 5 for children
  • Room service available

Family friendly

  • Laundry facilities
  • Fridge
  • Soundproofed rooms

Conveniences

  • Lift
  • Free newspapers in reception

Guest services

  • Daily housekeeping
  • Front desk (limited hours)
  • Laundry facilities
  • Luggage storage

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Marina on site
  • Terrace

Accessibility

  • Lift

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bed sheets

Bathroom

  • Shower
  • Towels

Food and drink

  • Coffee/tea maker
  • Fridge

More

  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Soundproofing

Policies

Check-in

Check-in start time: 11 AM; Check-in end time: 11 PM
Early check-in subject to availability
Minimum check-in age: 16

Check-out

Check-out before 10 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 7:30 AM - 11:30 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.0 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately USD 10 for adults and USD 5 for children
  • Fee for in-room wireless internet: USD 5.00 per hour (rates may vary)
  • Airport shuttle fee: USD 10.00 per person (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Puataukanave International Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. The front desk at this property is open daily from 7:30 AM - 11:30 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Property is also known as

Puataukanave International Hotel Neiafu
Puataukanave International Neiafu
Puataukanave International
Puataukanave Hotel Neiafu
Puataukanave International Hotel Hotel
Puataukanave International Hotel Neiafu
Puataukanave International Hotel Hotel Neiafu

Puataukanave International Hotel Reviews

Reviews

5.4
Rating 10 - Excellent. 4 out of 25 reviews" "
Rating 8 - Good. 5 out of 25 reviews" "
Rating 6 - Okay. 4 out of 25 reviews" "
Rating 4 - Poor. 3 out of 25 reviews" "
Rating 2 - Terrible. 9 out of 25 reviews" "

5.6/10

Cleanliness

6.6/10

Staff & service

4.2/10

Amenities

4.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

6/10 Okay

john

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2024

8/10 Good

Cecile

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A bit dated but super friendly staff and right in the heart of town.
Stayed 2 nights in May 2024

2/10 Terrible

Josh

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Very poor for an International Hotel. Should downgrade to a Backpacker
Stayed 7 nights in Dec 2023

2/10 Terrible

Lewin

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This place is stata world behind, the room had no fridge, no wi-fi air conditioning doesn’t works, have to change rooms after second night but it was still the same problem, we pay for four adults and we only have one toilet roll a day. Service was very poor. I will not go back there again or recommend anyone to this poor service place like this.
Stayed 3 nights in Dec 2023

4/10 Poor

Siaosi

Travelled with partner
Disliked: Amenities, property conditions & facilities
Not clean and facility quality not good broken toilet seat, kitchen bench no stove in the kitchen, fridge not working , no dishes in the kitchen and set up is not good at all.
Stayed 7 nights in Nov 2023

10/10 Excellent

Yumi

Stayed 4 nights in Sep 2023

4/10 Poor

Rebecca

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I don’t recommend unless desperate
They did not have rooms available despite the booking and did not have the advertised number of beds in the rooms. They found rooms eventually, but floors were dusty with furniture falling apart. Only cold water the first night, tepid the second, and water that only dripped the third. The A/C shut off after 30 minutes no matter what setting was used, which they seemed to know and did nothing about. Credit card machine was not working, and they said they would try again on Monday. Instead, they banged on the door at 9 PM and made us go to an ATM across the street to pull the full amount in the dark. Cockroaches on the floor, pool was completely green and slimy, no effort to maintain. They did not offer meals and did not provide accurate advice on where and when we could get food for the family on Sunday, when almost everything in town was closed (I could have prepared if I’d known nothing was available until 11:00).
Stayed 3 nights in Sep 2023

10/10 Excellent

Molly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were incredibly kind and welcoming, check in was quick and easy, comfortable bed. Great location, close to shops and restaurants. Would definitely stay here again.
Stayed 4 nights in Sep 2023

10/10 Excellent

Deana

Stayed 3 nights in Sep 2023

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 1 night in Sep 2023

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfectly
Stayed 3 nights in Sep 2023

10/10 Excellent

Vava

Stayed 1 night in Jan 2023

8/10 Good

Milika

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We made our reservation to this hotel by looking the advertisment. -Restaurant looked nice, in fact it was closed -Swimming pool and pool bar looked nice, they were also closed -With help of local citizen we managed to find a person who showed us our room. The whole hotel had no other quests, spooky. We did not stay there, but chose another place to stay.
Stayed 2 nights in Nov 2019

2/10 Terrible

Kiwitraveller, Auckland

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is nothing like the photos! No reception! No restaurant! Rooms dirty, bedding unchanged, excessive mould in the shower, cockroaches everywhere!! Avoid at all costs.
Stayed 1 night in Oct 2019

2/10 Terrible

Michael, North Carolina

Travelled with group
I booked this property (and pre-paid) on Expedia. I got to the hotel around noon and was told that check-in time was 2pm. No problem I said and sat in the "lobby" area and checked some emails. After an hour and a half the girl at the front desk came and said I had a phone call from her boss. She put me on the phone with him and he proceeded to tell me that they didn't actually have any rooms and that they would have to put me up somewhere else. They put me in a bed and breakfast with a shared living area with 3 other people. No apologies were made.
Stayed 1 night in Sep 2019

4/10 Poor

Ann

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Wouldn’t stay here again.
A large light room with balcony and uninterrupted sea views, right on the waterfront in town. Air conditioner didn’t work, pedestal fan sounded like a train until I fixed it, got electric shock off fan and fridge, lights above beds didn’t work, shower door didn’t close so the floor was flooded each time. Mattresses were worn. One dining chair and two tables were the only furniture. No chairs to sit out on balcony. It was hard to sleep at night due to being uncomfortably hot. This hotel has seen much better days. We stayed there for two nights because it was the only one available. The staff tried hard, room cleaning was good.
Stayed 2 nights in Sep 2019

2/10 Terrible

Steve, Canada

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My reservation made months ago was cancelled by the owner so he could take on a big Chinese group. He moved me to one place one night, but wouldn't let me stay there and made me stay at his place the second night so I had to waste time my second day moving from hotel to hotel. When I got to the Puatakanave, there was dirty soap with pubic hair in the shower, as well as roaches and beetles in the room. it had not been cleaned, as there were used towels and blood on the sheets.
Stayed 2 nights in Sep 2019

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff here is absolutely wonderful. Everyone was very friendly and remembered my name. The people were the only upside - I would not stay here again. 1. You have to pay a cash deposit of $100. This is frustrating because you get back $100 on your last day in Vava'u and have no time to spend it. 2. My first room was very barren and had a broken toilet (couldn't flush) and ceiling that leaked rain. I was given another room which was better. The second room was a little cleaner and had more furniture and a fridge. I wondered why my first room didn't have these basic amenities. 3. There was no chef during half my stay. I was told the chef isn't working but there's a kitchen I can use. I bought spaghetti and asked the receptionist where I could cook it but she said there was no stove. 4. Men who did not speak english banged on my door one day very loudly. I didn't let them in so they kept banging (not knocking, banging loudly on the door). As a solo traveler, I was really uncomfortable. They wanted to come in my room but I couldn't tell why so I didn't let them in. Later one of the English-speaking workers explained they wanted to take one of my room fans to bring to another room. That was perfectly fine but I wish it was done in a less scary manner, or while I was out for the day. 5. My room was so unclean I wore shoes inside for my 6 nights here.
Stayed 6 nights in Aug 2019

6/10 Okay

Aries

Disliked: Cleanliness, property conditions & facilities, room comfort
Suggestions for you
The view is amazing but the resort could step up on cleanliness. 1) do not use the spray soap on floor. It caused the floor to be very sticky. The dirt on floor even after 1 mop is beyond. I bring my own bedroom slippers and it looks like it just walked on mud puddle. Suggest just mop the floor with clean water. In this way, the room could be cleaner. 2) room cleaning is just taking out rubbish and giving u fresh towels. The beds are not made and my single bed doesnt even has a blanket. It is just the bedsheet and pretend to be blanket. Lucky we got the fan room and not aircon room 3) fan room. Pls buy a bigger fan. The fan is small and so mild that it is useless on hot day. Good we are next to ocean and with breeze, it is bearable 4) restaurant staff are extremely friendly that made up the condition of room. Sincerely hoping this feedback is taken so more people will be coming back...
Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Just don’t stay here spend your money on better people and a nicer place
Stayed 3 nights in Aug 2019

6/10 Okay

Pamela

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Good for the price
The room was spacious and comfortable but not all the lights worked and it wasn't very clean. Also they often failed to complete tasks they promised to do for us.
Stayed 8 nights in Jul 2019

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2019

6/10 Okay

David

Liked: Cleanliness, room comfort
The hotel was quite run down and overall I was disappointed given the price and in comparison to other places I have stayed nearby in Vava'u and in Tonga. There was no wifi, contrary to the property description. Not temporarily down, not available. My room was not serviced on one of the three days I was there.
Stayed 4 nights in Jun 2019

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
エアコンのリモコンが部屋になく、二度ほど対応してもらうようスタッフに依頼しましたが、対応してもらえませんでした。
Stayed 1 night in Jul 2019