Along with tour/ticket assistance, this smoke-free hostel has a garden and a TV in a common area. Free WiFi in public areas and free self parking are also provided.
Puma House - Hostel offers 4 accommodations with hair dryers. Flat-screen televisions come with satellite channels. Guests can surf the web using the complimentary wireless Internet access. Guests can make use of the shared/communal kitchen. Housekeeping is provided daily.
The recreational activities listed below are available either on site or nearby; fees may apply.
During your stay at Puma House - Hostel, you're just a quick walk from Lago Nordenskjold. Enjoy features like free WiFi in public areas and free self parking, plus a roundtrip airport shuttle (surcharge).
Free WiFi
Free self parking
Services include tour or ticket assistance and luggage storage
Onsite recreation includes bike rentals
Within a 10-minute walk of Lago Nordenskjold and Última Esperanza Fjord
Airport shuttle service available for a fee
As a guest of Puma House - Hostel, you'll find tour/ticket assistance, a garden, and a television in a common area. WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.
This Natales hostel is smoke free.
Languages
English, Spanish
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and public transport
Free self-parking on site
24-hour return airport shuttle (surcharge)
Airport shuttle on request
Things to do
Bike rentals
Guest services
Daily housekeeping
Front desk (limited hours)
Luggage storage
Tour/ticket assistance
Outdoors
Garden
Accessibility
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
This property does not have any lifts
Step-free path to entrance
Well-lit path to entrance
Wheelchair-accessible registration desk
Wheelchair-accessible (may have limits)
More
Smoke-free property
TV in lobby
Room amenities
Bedroom
Bed sheets
Heating
Bathroom
Hairdryer
Towels
Entertainment
Flat-screen TV
Satellite channels
Food and drink
Shared kitchen access
More
Guidebooks/recommendations
Policies
Check-in
Check-in start time: 2 PM; Check-in end time: 10:00 PM
Minimum check-in age: 12
Check-out
Check-out before 10 AM
Contactless check-out available
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The property charges 19 percent for credit card payments
The front desk is open daily from 9:00 AM - 10:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Access methods
Front desk (limited hours)
Pets
No pets allowed, but service animals are welcome
Children and extra beds
Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.
Payment types at the property
Important information
Fees
Guests will be asked to pay the following charges at the property:
You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Airport shuttle fee: USD 350 per vehicle (roundtrip)
Credit card charges are subject to a surcharge of 19 percent
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
You need to know
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Puma House - Hostel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. The front desk at this property is open daily from 9:00 AM - 10:00 PM. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.
We should mention
This is an adults-only property and guests under 18 years old aren't allowed.
Property is also known as
Puma House Hostel Natales
Puma House Hostel
Puma House Natales
Puma House Puerto Natales
Puma House
Puma House - Hostel Natales
Puma House - Hostel Hostel/Backpacker accommodation
Puma House - Hostel Hostel/Backpacker accommodation Natales
Puma House - Hostel Reviews
Reviews
9.6
Exceptional
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
El hostel es perfecto por donde sea que se lo mira. La limpieza es excelente, la cocina es amplia, cómoda, tiene todos los utensilios. El baño cuenta con secador de cabello y las duchas tienen espacio para vestirse. La ubicación es ideal porque está cerca de la terminal de buses. En el hostel cuidan todos los detalles, hasta la decoración es muy bonita. También, cuentan con el servicio de alquiler de equipamiento y asesoran muy bien a los pasajeros en relación con las excursiones y los trekking. La atención es de maravillas. Hospedarse aquí es la mejor elección!!!
I had a great time at Puma House. Juan, the owner, is a great host and gave lots of good advice for Torres del Paine. The place is clean, well-equipped, and in a good location. I highly recommend!
I would highly recommend this for your stay. It felt like I was a part of the community as soon as my stay began. The workers are super helpful and friendly. Beds were comfortable and rooms were clean! :)
We loved it here!!! Such an amazing time - the place is great and the host is lovely, even if he took a second to understand my accent - we would recommend anyone to go!
Juan and Héctor are the best hosts!! I can’t recommend Puma House high enough. The friendly atmosphere they create rubs off on the guests. Such and enjoyable time besides a good nights sleep. You will not be disappointed!! Stay with them!!
Staff was super friendly. They keep the rooms and bathrooms clean at least once a day. They have fully functional kitchen. They also have lockers with the bed units for storage. I kept my luggage safely for 5 nights. And stayed there for 2 additional nights with full comfort.
Juan and Hector were very friendly and helpful. The property is well maintained and they offer rental gear for people traveling around Patagonia. The only issue we experienced were noisy guests past the quiet hours. Without any of the hosts staying on the premises it forces the other guests to ask people to quiet down but makes things difficult if they do not share the same language. Otherwise, I would happily recommend Puma House to my friends!
Corey
Stayed 3 nights in Sep 2022
10/10 Excellent
Verified traveller
15 Mar 2020
Liked: Cleanliness
I was very impressed by the cleanliness, greeting and helpfulness of the staff. Juan was very attentive and kind. I would recommend it there and would have loved to stay for more than a night!!
Verified traveller
Stayed 1 night in Mar 2020
10/10 Excellent
Verified traveller
Travelled with partner
29 Jan 2020
Liked: Cleanliness, staff & service, amenities
Great location, lovely facilities, and they let us store our bags for 5 days while we did the W trek. Thank you Puma House!
Great location central to everything , about a 15min walk from the main bus station . Friendly staff and clean and nice rooms, with huge lockers under the bed ( bring your own lock if you want to lock it ) especially good if you have hiking gear .
Juan and Andrés were extremely helpful setting up tours and making recommendations. They are authentic and genuinely want their guests to have a memorable trip. The hostel is cozy, clean and really comfortable.
Experiência muito boa. Hostal bem localizado - perto de tudo, atendimento cordial, ambientes limpos, cama confortável e cozinha bem equipada. Café e chá disponível o tempo todo. Recomendo!
Juan (and his lovely family) is a marvellous host, very kind and always ready to help you. The atmosphere of his guest house is very easy, it’s a pleasure to come back “home” after a day out for excursions in the nice little town and in the whole wonderful area. The little sitting room is very cosy and the kitchen well equipped. Thank you so much Juan, we had a wonderful time!!