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Palazzo Caracciolo Naples

4.0 star property

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Photo gallery for Palazzo Caracciolo Naples

Indoor pool
Lobby
Premium bedding, minibar, in-room safe, desk
Breakfast, lunch and dinner served
Front of property

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Gym
  • Breakfast available
  • Parking available
  • Pet-friendly

Explore the area

Map
Via Carbonara 112, Naples, NA, 80139
  • Via Toledo
    ‪3 min drive‬
  • Molo Beverello Port
    ‪4 min drive‬
  • Port of Naples
    ‪5 min drive‬
  • Naples (NAP-Naples Intl.)
    ‪56 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed

  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed with Sofa bed

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed with Sofa bed

  • 24 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 1 King Bed

LCD TV

Junior Suite, 1 King Bed

  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed (Duplex)

LCD TV

Junior Suite, 1 King Bed (Duplex)

  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 2 Single Beds (Scaramanzia)

Premium bedding, minibar, in-room safe, desk

Junior Suite, 2 Single Beds (Scaramanzia)

  • 62 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for Room, 2 Single Beds, Terrace

Premium bedding, minibar, in-room safe, desk

Room, 2 Single Beds, Terrace

  • 19 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Room, 1 Queen Bed

Premium bedding, minibar, in-room safe, desk

Family Room, 1 Queen Bed

  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Room, 1 Single Bed

Premium bedding, minibar, in-room safe, desk

Room, 1 Single Bed

  • 17 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Room, 2 Single Beds

Premium bedding, minibar, in-room safe, desk

Room, 2 Single Beds

  • 17 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, Multiple Beds

Premium bedding, minibar, in-room safe, desk

Deluxe Room, Multiple Beds

  • 24 sq m
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Junior Suite, 2 Single Beds (Duplex)

Premium bedding, minibar, in-room safe, desk

Junior Suite, 2 Single Beds (Duplex)

  • 40 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Junior Suite, 1 King Bed (Nobili)

LCD TV

Junior Suite, 1 King Bed (Nobili)

  • 42 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Family Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Family Room, 1 King Bed

  • 30 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 Queen Bed

Premium bedding, minibar, in-room safe, desk

Room, 1 Queen Bed

  • 17 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 Queen Bed

Deluxe Room, 1 Queen Bed

Deluxe Room, 1 Queen Bed

  • 21 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite, 1 Queen Bed

Premium bedding, minibar, in-room safe, desk

Junior Suite, 1 Queen Bed

  • 40 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Terrace

Premium bedding, minibar, in-room safe, desk

Room, 1 Queen Bed, Terrace

  • 19 sq m
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Front of property

Royal Continental Hotel Naples

  • Pool
  • Pet-friendly
  • Free WiFi
  • Restaurant
4.2 out of 5, Very good, (1209)
The price is €325
for 1 room
includes taxes & fees
28 Mar - 29 Mar
Royal Continental Hotel Naples

About this property

Palazzo Caracciolo Naples

Luxury hotel with a fitness center and a steam room
This hotel features an indoor pool, a restaurant, and a fitness center. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli, and a steam room are onsite. Change of towels is available on request.
Palazzo Caracciolo Naples offers 145 accommodations with minibars and safes. Beds feature premium bedding. A pillow menu is available. LCD televisions come with premium satellite channels.

Bathrooms include bathtubs or showers, bathrobes, slippers, and bidets. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary newspapers and complimentary bottled water. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool, a steam room, and a fitness center.

Guests under 14 years old are not allowed in the fitness facility or hot tub.

Our customers tell us they can't get enough of the helpful staff at Palazzo Caracciolo Naples. During your stay, you're just a quick walk from Spaccanapoli. You'll find features like free WiFi in public areas, plus an indoor pool and a restaurant. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi in some public areas
  • Drinking and dining options include a coffee shop, a restaurant, and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Valet parking available for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym and a steam room
  • Within a 15-minute walk of Spaccanapoli and Naples Underground
  • Airport, train station, and ferry terminal shuttle service available for a fee
  • Cats and dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Palazzo Caracciolo Naples offers its guests an indoor pool, a steam room, and a fitness center. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A 24-hour business center and 8 meeting rooms are available. A terrace, multilingual staff, and gift shops/newsstands are also featured at the luxury Palazzo Caracciolo Naples. An airport shuttle (available 24 hours), a cruise ship terminal shuttle, and a train station drop-off service are available for a fee. For a fee, parking is available.

Smoking is allowed in designated areas at this 4-star Naples hotel.

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 10:30 AM.
Palazzo Caracciolo Naples has a restaurant serving breakfast, lunch, and dinner.
24-hour room service is available.

Awards and affiliations

The property is a member of Historic Hotels of the World.

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and public transport

  • Valet parking on site (EUR 30 per day)
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • 24-hour return train station shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee daily 7 AM–10:30 AM: EUR 15 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service

Things to do

  • Fitness centre
  • Indoor pool
  • Steam room

Family friendly

  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre
  • Meeting rooms - 8

Outdoors

  • Garden
  • Terrace

Spa

  • Couples treatment room(s)

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices in meeting rooms
  • Lift
  • Lift door width (centimetres): 79
  • Smooth flooring in room
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 119
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible (may have limits)
  • Wheelchairs available on site

More

  • At least 80% of lighting from LEDs
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Designated smoking areas (fines apply)
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reusable cups only
  • TV in lobby
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Bath or shower
  • Bidet
  • Eco-friendly toiletries
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • LCD TV
  • Premium channels
  • Satellite channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly cleaning products provided
  • Free newspapers
  • Iron/ironing board
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Safe
  • Slippers
  • Soundproofing
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the cruise terminal, ferry terminal, airport, and train station (surcharges may apply); to arrange pick-up, contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from September 1 to April 30:
  • Swimming pool
The following facilities are closed on Sunday and Monday:
  • Full-service spa
  • Sauna
  • Hot tub

Access methods

Staffed front desk

Pets

  • Pets: EUR 20 per pet, per day
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 11 lbs per pet)
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: EUR 150 per stay
  • A tax is imposed by the city: EUR 5.50 per person, per night, up to 14 nights. This tax does not apply to children under 15 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 15 per person
  • Airport shuttle fee: EUR 30 per vehicle (one-way, maximum occupancy 3)
  • Valet parking fee: EUR 30 per day
  • Pet fee: EUR 20 per pet, per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Spa fee: EUR 15 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Palazzo Caracciolo Naples offers transfers from the cruise terminal, ferry terminal, airport, and train station (fees may apply). Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.
Property Registration Number IT063049A13CX7WUL5

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • Onsite cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Up to 2 children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

MGallery Caracciolo Napoli
MGallery Palazzo Caracciolo Napoli
Palazzo Caracciolo Napoli MGallery
Palazzo Caracciolo Napoli MGallery Collection
Palazzo Caracciolo Napoli MGallery Collection Hotel
Palazzo Caracciolo Napoli MGallery Collection Hotel Naples
Palazzo Caracciolo Napoli MGallery Collection Naples
m Gallery Palazzo Caracciolo Hotel Naples
Palazzo Caracciolo Napoli MGallery Sofitel Hotel Naples
Palazzo Caracciolo Napoli MGallery Sofitel Hotel
Palazzo Caracciolo Napoli MGallery Sofitel Naples
Palazzo Caracciolo Napoli MGallery Sofitel
Palazzo Caracciolo Napoli
Palazzo Caracciolo Naples Hotel
Palazzo Caracciolo Naples Naples
Palazzo Caracciolo Napoli MGallery
Palazzo Caracciolo Naples Hotel Naples

Palazzo Caracciolo Naples Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 477 out of 1000 reviews
Rating 8 - Good. 369 out of 1000 reviews
Rating 6 - Okay. 99 out of 1000 reviews
Rating 4 - Poor. 32 out of 1000 reviews
Rating 2 - Terrible. 23 out of 1000 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun trip!
Great place to stay. Traffic noise was evident but quieted down substantially by 9pm. We would stay here again.
Stayed 2 nights in Nov 2024

10/10 Excellent

dana

Travelled with partner
Restaurant is expensive and not great.. but all the rest is very nice
Stayed 3 nights in Oct 2024

2/10 Terrible

Elizabeth

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
A scam hotel not as described on website
Not at all as described. We booked the hotel because of the hot tub and sauna which I wanted to use every day. Nothing on the website explained this had to be pre-booked for a large fee, and that it would frequently be booked up. I was there for five days and we never got to use the hot tub or sauna. False advertising. Service was absolutely appalling. The room was only made up for one person, and when we asked for a second bathrobe for my partner they never provided it, after repeated requests. To top off a terrible stay, they have now charged an additional £1,100.50 to my card, 24 hours after we checked out. The total bill of £1400+ was charged to my card at check out, and after repeated calls to the hotel, they keep simply denying that they made this charge and have been very rude over the phone. So now I am having to take time after my business trip to have very rude hotel staff tell deny that this charge was made. I travel to Italy several times per year and this was simply the worse hotel experience I have ever had in 20 years of business travel to the country. Book this terrible over-priced hotel if you enjoy rude staff,outright lies about what amenities the hotel has, and being charged almost double 24 hours after check out. After hours on the phone to both my hotel and the bank, the hotel has yet to do anything to apologise, refund the £1100.50 or make any attempt to rectify this situation.
Stayed 6 nights in Oct 2024

10/10 Excellent

Alexander

Stayed 1 night in Sep 2024

10/10 Excellent

Smita

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff!!
Stayed 2 nights in Oct 2024

6/10 Okay

Lisanne

I don't know if the rooms they keep for Expedia customers are the very bottom or what, but based on my room this is NOT a four star hotel. This is a 3-star hotel. First of all, I ONCE AGAIN found dark hair on the floor of my bathroom, in the room by my bed and under the desk. There was no bidet. The weird half glass partition that one finds in Europe didn't keep the floor from getting very wet every time I showered. I just left another towel on the floor to catch the water. At one point, I was being hit on by the staff in the hallway which I ignored. There are lots of stairs to get to the lobby. Luckily, there was someone to help me with my bags. The room was nice and bright but very shabby. The bed was a bit lumpy & sunk in on one side. Overall, I will NOT be staying at this place again. Nor can I recommend it. While it is walkable, there are a number of very dark and narrow alleys to walk through to get to some of the main streets. I took a taxi just to avoid those.
Stayed 3 nights in Oct 2024

8/10 Good

Ana

Liked: Cleanliness, staff & service
P
Stayed 3 nights in Aug 2024

6/10 Okay

David and Stephanie

Stayed 1 night in Sep 2024

8/10 Good

Ana

Liked: Cleanliness, staff & service
Stayed 3 nights in Aug 2024

8/10 Good

Alexandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The public areas, reception, bar, restaurant etc are GORGEOUS and the staff, professional, helpful and friendly. We had 3 rooms..all in theory of the same grade but one, in particular, was much larger and with large balcony. In one roon, the overhead shower was unuseable but the hand held one fine. Only 1 loo roll - a little stingy. The food - we only had bar snacks and breakfast, were excellent. The air-conditioning v efficient. The barman was a delight and he made an excellent Aperol Spritz. The area around the hotel is not one of Naples finest...we discovered much nicer and more salubrious options.
Stayed 1 night in Aug 2024

10/10 Excellent

peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel. Stay here if you are in naples. I will be back....promise!!!
Stayed 2 nights in Aug 2024

10/10 Excellent

Jackie

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Naples Everyday
WE were very happy and impressed with the room and service.
Stayed 2 nights in Aug 2024

10/10 Excellent

Rosemary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic staff.
Stayed 1 night in Aug 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Robert John

Liked: Cleanliness, staff & service
The hotel was nice. The air is around. It was not quite so nice.
Stayed 3 nights in Aug 2024

10/10 Excellent

Arturo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service starting fro the front staff, restaurant, overall.
Stayed 3 nights in Jul 2024

10/10 Excellent

Nicholas, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great hotel in a very good location. Very walkable with access to restaurants, tourist attractions, churches. You name it. Not overly far from the port for ferry rides to Capri or Positano or Amalfi, and a 10-minute walk to the train station. Professional and courteous staff made the stay all the better. Had a great room with an ice cold AC so that helped as well.
Stayed 4 nights in Jul 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Palazzo Caracciolo is a stunning hotel. Everywhere is immaculately clean, the rooms are nicely furnished, have great air conditioning and are very comfortable. Everything is provided for a comfortable stay and the hotel has great facilities. The staff are fantastic, very friendly and exceptionally helpful. Any queries we had, information we needed or just booking taxis were dealt with immediately and in such a helpful manner. The area the hotel is in isn't the best and occasionally my daughter and myself felt a little unsafe so used taxis all the time.
Stayed 2 nights in Jul 2024

10/10 Excellent

Ingrid

Travelled with family
Stayed 1 night in Jul 2024

8/10 Good

Seema

Stayed 3 nights in Jul 2024

10/10 Excellent

Laurent, Newport Beach

Liked: Cleanliness, staff & service, property conditions & facilities
Tuto bene !
Stayed 2 nights in Jul 2024

10/10 Excellent

Jody

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel in Naples. The staff was very helpful and accommodating. Excellent buffet breakfast! Walkable to most tourist attractions.
Stayed 2 nights in Jun 2024

6/10 Okay

Andrew

Liked: Cleanliness
Stayed 1 night in Jun 2024

10/10 Excellent

SAJJAD SUDABEH SEVDA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
perfect
Stayed 2 nights in Jun 2024