4/10 Poor
Phylesha W.
15 Dec 2024
Disliked: Cleanliness
Review
Home looked exactly as pics. We had a few initial questions and they were answered quickly. The host was very attentive and responsive and I was very thankful for that. However, we had two issues that had to be addressed. One dealt with water and other required my family and I to leave the home. The manager/host quickly came over to assess the issue and informed us that we would need to leave and she would refund all of our money for the stay. Needless to say, I had purchased this home for 8 days -7 nights and had to leave on the third day. We had purchased groceries for our week long stay and had to make new accommodations at last minute, and although she told us we could stay to wash and do what we needed to find a place we were quickly pushed out. Now, we did not want to stay any longer than needed due to the issue at hand. And it was a issue of a large magnitude, but being that we were in from Texas and had to find a place for remainder of week it did take a little time. The home itself looks exactly as pics, but it’s more to a stay than just how something looks. In addition, I was told my money would be refunded due to this issue but that did not occur. I was sent a message only refunding me for the remainder of the days. Not to mention my family was not in the safest of places for the days we stayed and the measures we had to take to ensure our items and belongings were tended to accordingly prior to moving to a new place. I am not a happy customer.
Phylesha W.
Stayed 8 nights in Dec 2024