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The Crossroads Hotel Westlands

3.0 star property
VIP Access

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Photo gallery for The Crossroads Hotel Westlands

Exterior
Premium bedding, in-room safe, desk, laptop workspace
Premium bedding, in-room safe, desk, laptop workspace
Terrace/patio
Reception

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Breakfast available
  • 24/7 front desk
  • Pet-friendly
  • Housekeeping
  • Laundry
  • Air conditioning

Explore the area

Map
Westlands Road, Nairobi, 00200
  • Nairobi National Museum
    ‪13 min walk‬
  • Sarit Centre
    ‪15 min walk‬
  • University of Nairobi
    ‪15 min walk‬
  • Nairobi (WIL-Wilson)
    ‪15 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Comfort Triple Room, 3 Single Beds

Premium bedding, in-room safe, desk, laptop workspace

Comfort Triple Room, 3 Single Beds

  • 34 sq m
  • Sleeps 3
  • 3 Twin Beds

View all photos for Deluxe Double or Twin Room

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Double or Twin Room

  • 26 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Studio Suite

Studio Suite

Studio Suite

  • 34 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room

Premium bedding, in-room safe, desk, laptop workspace

Executive Room

  • 31 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Double Room

  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Suite

Premium bedding, in-room safe, desk, laptop workspace

Family Suite

  • 66.00 sq m
  • Sleeps 4
  • 2 Twin Beds and 1 King Bed

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4.2 out of 5, Very good, (639)
The price is €90
for 1 room
includes taxes & fees
18 Mar - 19 Mar
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About this property

The Crossroads Hotel Westlands

Hotel with free parking, near Nairobi National Museum
Along with conference space, this hotel has concierge services and laundry facilities. Free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour front desk.
The Crossroads Hotel Westlands offers 34 air-conditioned accommodations with safes and complimentary bottled water. Beds feature premium bedding. 43-inch Smart televisions come with satellite channels. Bathrooms include showers with rainfall showerheads, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

Our customers tell us they can't get enough of the helpful staff at The Crossroads Hotel Westlands. During your stay, you'll be within walking distance of Nairobi National Museum. Free WiFi in public areas, free self parking, and breakfast (surcharge) are available.
  • Free WiFi
  • Free self parking
  • Full breakfast served daily for a fee
  • Amenities include 3 meeting rooms, conference space, and laundry facilities
  • Within a 15-minute walk of Nairobi National Museum and Sarit Centre
  • Airport shuttle service available for a fee
  • Cats and dogs welcome for a fee
The Crossroads Hotel Westlands offers its guests concierge services, laundry facilities, and an elevator. Event space at this hotel measures 710 square feet (66 square meters) and includes conference space. Public spaces have free WiFi. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

Smoking is allowed in designated areas at this 3-star Nairobi hotel.

For a fee, guests can enjoy full breakfast daily from 6:00 AM to 10:00 AM.

Languages

English, Swahili

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Full breakfast available for a fee daily 6:00 AM–10:00 AM: USD 7 for adults and USD 4 for children

Family friendly

  • Laundry facilities
  • Mini-fridge

Conveniences

  • Lift

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage

Business services

  • Conference space (710 square feet)
  • Meeting rooms - 3

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Lift
  • Handrails in stairwells
  • Thin carpet in room
  • Well-lit path to entrance
  • Wheelchair-accessible path to lift

More

  • Designated smoking areas
  • Romance packages available

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Premium bedding

Bathroom

  • Free toiletries
  • Hairdryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 43-inch smart TV
  • Satellite channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Free tea bags/instant coffee
  • Mini fridge

More

  • Desk
  • Desk chair
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Slippers

Policies

Check-in

Check-in start time: noon; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 10 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 1 pets
  • Pets cannot be left unattended
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free, per registered adult, when using existing bedding.
  • Rollaway/extra beds are available for USD 20 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 7 for adults and USD 4 for children
  • Airport shuttle fee: USD 25 per person (one-way)
  • Pet fee: USD 10 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 20 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Long-term renters welcome
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
The Crossroads Hotel Westlands offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.

We should mention

  • One child 10 years old or younger stays free, per registered adult, in the same room as the parent or guardian when using existing bedding.

Property is also known as

The Crossroads Westlands
The Crossroads Hotel Westlands Hotel
The Crossroads Hotel Westlands Nairobi
The Crossroads Hotel Westlands Hotel Nairobi

The Crossroads Hotel Westlands Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 41 out of 78 reviews
Rating 8 - Good. 29 out of 78 reviews
Rating 6 - Okay. 5 out of 78 reviews
Rating 4 - Poor. 2 out of 78 reviews
Rating 2 - Terrible. 1 out of 78 reviews

9.2/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

8/10 Good

Celia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice choice!
Great hotel
Stayed 3 nights in Oct 2024

10/10 Excellent

Thongpraparn, Khlongluang

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As expected, got all the benefits that Expedia promised.
Stayed 4 nights in Oct 2024

8/10 Good

Angilo

Stayed 4 nights in Sep 2024

10/10 Excellent

Francesca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Stayed 1 night in Oct 2024

10/10 Excellent

Alffy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

2/10 Terrible

Walter, covington

Stayed 6 nights in Aug 2024

10/10 Excellent

Isaak

Stayed 3 nights in Aug 2024

8/10 Good

Angilo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was excellent. The rooms are spacious and clean. There's about a 8 inch step to get in and out of the shower that can be tricky but other than that the room was excellent. The restaurant was exquisite. Their free breakfast is really good and the service was very friendly and attentive. On the weekends including Thursdays part of the hotel is victim to the loud noise of a club. The management tries to not book you on that side if they can. If you're unfortunate enough that those are the only rooms left, you will not be happy.
Stayed 1 night in Sep 2024

8/10 Good

D Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
I checked in a day early. Had great service throughout my stay. Loved the location and would stay here again.
Stayed 1 night in Sep 2024

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay in Nairobi
Very helpful and friendly staff. Good location
Stayed 2 nights in Sep 2024

10/10 Excellent

gonzalo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

10/10 Excellent

Carlo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Aug 2024

8/10 Good

Frank

Poor internet but all else good
Stayed 3 nights in Aug 2024

10/10 Excellent

Sowazttoe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing for the security guards to front desk. It was five star service.
Stayed 6 nights in Aug 2024

10/10 Excellent

Colin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will book again.
Excellent staff, very friendly. Good location.
Stayed 3 nights in Aug 2024

10/10 Excellent

Aggrey

Stayed 4 nights in Jul 2024

8/10 Good

Dut, Laurel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located in a good area. A number of malls are close by and ample dining.
Stayed 6 nights in Jun 2024

10/10 Excellent

Martin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, friendly and helpful staff and enjoyed the visit with family!
Stayed 1 night in Jun 2024

10/10 Excellent

Joshua

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 1 night in Jun 2024

10/10 Excellent

Tonya

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
Absolutely amazing! From check-in to check-out. Staff is attentive to anything you need. I highly recommend this hotel.
Stayed 2 nights in Jun 2024

10/10 Excellent

Epiphane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs were very nice. Good service
Stayed 2 nights in May 2024

10/10 Excellent

Yuto, Shinagawa

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently had the pleasure of staying at the crossroads hotel during my visit to Nairobi, and it was an exceptional experience from start to finish. The hotel is located in a prime area, making it convenient to explore the city's attractions. The staff were incredibly welcoming and attentive. The check-in process was smooth and efficient, and I was even offered a complimentary welcome drink, which was a lovely touch. The room itself was spacious, impeccably clean, and well-appointed with modern amenities. The bed was comfortable, and I appreciated the high-quality linens and pillows.
Stayed 5 nights in May 2024

8/10 Good

Barry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
Safe and comfortable. Clean room, bed, bathroom. I will lodge here again!
Stayed 1 night in May 2024

8/10 Good

Misheck

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 1 night in Apr 2024