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Cloud Hotel & Suites

4.0 star property

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Cloud Hotel & Suites

Exterior
Premium bedding, in-room safe, desk, soundproofing
Indoor pool, outdoor pool, free pool cabanas, pool umbrellas
Suite | Coffee and/or coffee maker
View from room

Reviews

7.0 out of 10

Good

Popular amenities

  • Hot tub
    Hot tub
  • Pool
    Pool
  • Bar
    Bar
  • Breakfast available
    Breakfast available
  • Room service
    Room service
  • Housekeeping
    Housekeeping

Explore the area

Map
Corner of 4th Parklands and Masari Road, Nairobi, 00100
  • Diamond Plaza II
    1 min walk
  • The Aga Khan University Hospital
    14 min walk
  • Nairobi National Museum
    4 min drive
  • Nairobi (WIL-Wilson)
    22 min drive

Room options

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

  • 28 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Executive Suite

Executive Suite

Executive Suite

  • 28 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Suite

Suite

Suite

  • 28 sq m
  • Canal view
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Best Western Plus Westlands

Breakfast included
Parking included
Free WiFi
Restaurant
4.6 out of 5, Wonderful, (162)
The price is €159
for 1 night
includes taxes & fees
8 Dec - 9 Dec
Best Western Plus Westlands

About this property

Cloud Hotel & Suites

Hotel connected to a shopping center in Parklands with free parking
An indoor pool, an outdoor pool, and a restaurant are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a poolside bar, and a sauna are onsite.
Cloud Hotel & Suites offers 39 air-conditioned accommodations with iPod docking stations and laptop-compatible safes. Beds feature premium bedding. 32-inch LCD televisions come with premium satellite channels. Refrigerators and coffee/tea makers are provided. Bathrooms include bathtubs or showers with rainfall showerheads, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. A nightly turndown service is provided and housekeeping is offered daily.

An indoor pool, an outdoor pool, and a spa tub are on site. Other recreational amenities include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

With your stay at Cloud Hotel & Suites, you're connected to a shopping center and just a quick walk from Diamond Plaza II. Enjoy features like free WiFi in public areas and free self parking, plus an indoor pool.
  • Free WiFi
  • Free self parking
  • Drinking and dining options include a coffee shop, a restaurant, a poolside bar, and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor and outdoor pools or soak in the spa tub
  • Services include babysitting, dry cleaning/laundry, and a concierge
  • Onsite recreation includes a steam room and a sauna
  • 9 minutes by car from Yaya Centre and 13 minutes from Thika Road Mall
  • Airport shuttle service available for a fee
Cloud Hotel & Suites offers its guests an indoor pool, an outdoor pool, a spa tub, and a sauna. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

Business amenities include a 24-hour business center and a meeting room. The business-friendly Cloud Hotel & Suites also features concierge services, laundry facilities, and dry cleaning/laundry services. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

Smoking is allowed in designated areas at this 4-star Nairobi hotel.

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.
Onsite venue - Overlooking the pool, this restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). Open 24 hours.
24-hour room service is available.

Languages

English, French, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: USD 9 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • 24-hour room service

Things to do

  • Indoor pool
  • Outdoor pool
  • Sauna
  • A hot tub
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Free cots/infant beds
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Fridge
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • A meeting room

Outdoors

  • Free pool cabanas
  • Pool umbrellas

Spa

  • Aromatherapy
  • Massage - deep-tissue
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Lift door width (centimetres): 120
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 120
  • Wheelchair-accessible (may have limits)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Free cots/infant beds
  • Premium bedding

Bathroom

  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Towels

Entertainment

  • 32-inch LCD TV
  • iPod dock
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Fridge

More

  • Desk
  • Laptop-compatible safe
  • Phone
  • Slippers
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in start time: noon; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:30 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Cloud Hotel & Suites

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 20.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 9 per person
  • Airport shuttle fee: USD 30 per vehicle (one way)
  • Rollaway bed fee: USD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
Front desk staff will greet guests on arrival.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Cloud Hotel Nairobi
Cloud Nairobi
Cloud Hotel & Suites Hotel
Cloud Hotel & Suites Nairobi
Cloud Hotel & Suites Hotel Nairobi

Cloud Hotel & Suites Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 23 out of 93 reviews" "
Rating 8 - Good. 34 out of 93 reviews" "
Rating 6 - Okay. 12 out of 93 reviews" "
Rating 4 - Poor. 12 out of 93 reviews" "
Rating 2 - Terrible. 12 out of 93 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

7.6/10

Amenities

6.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Claudina

Staff very professional and kind.
Stayed 1 night in Aug 2024

6/10 Okay

Phabeeo

Liked: Staff & service
Disliked: Property conditions & facilities
Personally, the place was bit hard to be found. The room is very old and need some updates. Staff were very good and professional.
Stayed 1 night in Jun 2024

8/10 Good

Epiphane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility is good. The staffs are very nice
Stayed 2 nights in May 2024

10/10 Excellent

Adeniran

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 1 night in Mar 2024

10/10 Excellent

Simone

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024

2/10 Terrible

Abdiyare

Disliked: Staff & service, property conditions & facilities
Very bad
Stayed 1 night in Feb 2024

8/10 Good

Kathryn

Stayed 2 nights in Jan 2024

4/10 Poor

Cassandra

Disliked: Staff & service, property conditions & facilities
I would not stay there again at that price
Stayed 1 night in Nov 2023

10/10 Excellent

Arifa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location
Stayed 3 nights in Sep 2023

2/10 Terrible

Taylor

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Our hotel room was extremely small, and the beds felt like box springs. Not to mention their was a party going on upstairs in the banquet hall that went until 3 in the morning. So no sleep from all the noise and bad beds. The pool and jacuzzi was filthy. The hotel was also hard to find as it is inside a shopping mall on the top floor.

4/10 Poor

Michael

Stayed 2 nights in Jul 2023

10/10 Excellent

Rick

Stayed 6 nights in Feb 2023

2/10 Terrible

Joanne, conyers

Travelled with group
Disliked: Cleanliness, property conditions & facilities
It was inside a rundown plaza mall. Trash everywhere. The hotel was dated. The walls in the room were dirty, the towels were old and material raveling apart. The beds were very hard. The room was very tight. There was bugs. I checked in at 8:30 pm and checked out within an hour. I rebooked at the Hilton hotel. Could not take the smell and the area didn’t feel safe. The pictures on expedia doesn’t look the same as the hotel.
Stayed 4 nights in Jun 2023

2/10 Terrible

Matt

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

8/10 Good

Sadrudin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked location, price and facilities. Did not like too many stairs and steep ramp going to the dinning area
Stayed 4 nights in Mar 2023

2/10 Terrible

Paul

Travelled with partner
Liked: Amenities
Disliked: Staff & service
No what I expected. 1. It’s a hotel in the mall. 2. Very noisy in the morning. 3. problems with parking, and when we asked for help, the manager does not talk directly to us, but instead talks to the employees in front of us and the employee talk to us. 4. They owe us 50ksh for parking. Try Cysuites Apartment Hotel instead!

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved staying here , everything is within reach , the views from the restaurant is also amazing
Stayed 2 nights in Oct 2022

10/10 Excellent

Allan

Stayed 1 night in Oct 2022

8/10 Good

stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay, Customer service is excellent
Stayed 1 night in Jul 2022

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Strange hotel, no water, people talking loud.
The room itself looked well appointed, with an worn out wash basin. Random water cuts. I couldn’t wash or take a shower. Noisy room with constantly people talking loudly right in front of the door. Stuffy room with very little ventilation. I tried to nap after a tiring trip. After two hours, I checked out and went to another hotel. It’s hard to find the hotel in the middle of a chaotic mall.
Stayed 1 night in Apr 2022

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
FALSE ADVERTISING- Stay Away!
The room they had for us was not what was advertised. It did not match the exaggerated review score. Another room they offered us was in maintenance and the third one smelled so bad we could not sleep in it. When we asked hotels.com to transfer our reservation they and cloud hotel declined. We walked away knowing we were losing our money. It was horrible and I will not use hotels.con ever again if they don’t refund or credit me the hotel fee. Be aware - hotels.con cares more about their hotels tha their customers it seems to me.
Stayed 1 night in Apr 2022

10/10 Excellent

Lars

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptionally friendly, high quality hotel
The staff at this hotel really stands out. Always on their toes to offer you anything that you may please. Beautiful views, great standard, clean and safe. Diamond plaza offers below the hotel is worthy of a stroll, and location is prime. Gym is high quality and free, pool is good. The only thing this hotel could benefit from is an outside area. Everything is inside, including the pool.
Stayed 5 nights in Feb 2022

8/10 Good

Karen

Stayed 1 night in Feb 2022

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall nice experience during my stay.
Stayed 2 nights in Nov 2021

10/10 Excellent

Joyce

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Great customer service! I would stay there again and I recommend it to anyone who is in Kenya.
Stayed 2 nights in Nov 2021