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Chester Hotel and Suites Nairobi, City Centre CBD

3.5 star property

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Photo gallery for Chester Hotel and Suites Nairobi, City Centre CBD

Sun deck
Outdoor pool
Front of property
One Bedroom Executive Apartment
Daily English breakfast (USD 10 per person)

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Breakfast available
  • Pool
  • Room service
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
Koinange Street, 3rd Floor, Nairobi
  • City Market
    ‪2 min walk‬
  • Central Park
    ‪7 min walk‬
  • City Hall
    ‪10 min walk‬
  • Nairobi (WIL-Wilson)
    ‪6 min drive‬

Room options

View all photos for Studio Room

Studio Room

Studio Room

  • 49 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for One Bedroom Executive Apartment

One Bedroom Executive Apartment

One Bedroom Executive Apartment

  • 86 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom Standard Apartment

One Bedroom Standard Apartment

One Bedroom Standard Apartment

  • 86 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Exterior

Best Western Plus Meridian Hotel

  • Pool
  • Spa
  • Parking included
  • Free WiFi
4.4 out of 5, Excellent, (1001)
The price is €78
for 1 room
includes taxes & fees
8 Mar - 9 Mar
Best Western Plus Meridian Hotel

About this property

Chester Hotel and Suites Nairobi, City Centre CBD

Hotel with free parking, steps from City Market
This hotel features an outdoor pool, a restaurant, and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Additionally, a snack bar/deli, a coffee shop/cafe, and concierge services are onsite.
Chester Hotel and Suites Nairobi, City Centre CBD offers 84 accommodations with complimentary bottled water and coffee/tea makers. Rooms open to balconies or patios. Beds feature premium bedding. Flat-screen televisions come with premium satellite channels. Accommodations at this 3.5-star hotel have kitchens with refrigerators, microwaves, separate dining areas, and cookware/dishes/utensils. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

Recreational amenities at the hotel include an outdoor pool.
During your stay at Chester Hotel and Suites Nairobi, City Centre CBD, you're just a quick walk from City Market. Enjoy features like free WiFi in public areas and free self parking, plus an outdoor pool.
  • Free WiFi
  • Free self parking
  • Enjoy international cuisine while dining at Fiesta Restaurant
  • English breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include babysitting, dry cleaning/laundry, and a concierge
  • Steps from City Market and 7 minutes by foot from Central Park
  • Airport and local-area shuttle service available for a fee
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. There are 2 meeting rooms available. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. An outdoor pool, a terrace, and tour/ticket assistance are also featured at the business-friendly Chester Hotel and Suites Nairobi, City Centre CBD. Self parking is free.

Smoking is allowed in designated areas at this 3.5-star Nairobi hotel.

For a fee, guests can enjoy English breakfast daily from 6:00 AM to 10:00 AM.
Fiesta Restaurant - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.
Room service (during limited hours) is available.

Languages

English, Swahili

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Local area shuttle (surcharge)

Food and drink

  • English breakfast available for a fee daily 6:00 AM–10:00 AM: USD 10 for adults and USD 10 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available

Restaurants on site

  • Fiesta Restaurant

Things to do

  • Outdoor pool

Family friendly

  • Babysitting (surcharge)
  • Kitchen
  • Laundry facilities
  • Microwave
  • Outdoor pool
  • Fridge
  • Separate dining area
  • Separate living room
  • Snack bar/deli

Conveniences

  • Banquet hall
  • Lift
  • Front-desk safe
  • Newspapers in reception

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Turndown service

Business services

  • Meeting rooms - 2

Outdoors

  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • In-room accessibility
  • Wheelchair-accessible (may have limits)

More

  • Designated smoking areas
  • Mosquito nets

Room amenities

Bedroom

  • Bed sheets
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • Flat-screen TV
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Cookware/dishes/utensils
  • Dining room
  • Free bottled water
  • Kitchen
  • Microwave
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board (on request)
  • Phone
  • Slippers
  • Turndown service

Policies

Check-in

Check-in start time: noon; Check-in end time: 8 PM
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 5 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25.0 per night.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: approximately USD 10 for adults and USD 10 for children
  • Airport shuttle fee: USD 30 per vehicle (one-way, maximum occupancy 2)
  • Airport shuttle fee per child: USD 20 (one-way), (from 4 to 13 years old)
  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit
Chester Hotel and Suites Nairobi, City Centre CBD offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests arriving after 5 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
Property Registration Number C.41900

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Chester Hotel Nairobi
Chester Nairobi
Jambo Chester Hotel Nairobi
Jambo Chester Hotel
Jambo Chester Nairobi
Jambo Chester
Chester Hotel Suites
Jambo Chester Hotel Suites
Chester Hotel Suites
Chester Hotel Suites Nairobi City Centre CBD
Chester Hotel and Suites Nairobi, City Centre CBD Hotel
Chester Hotel and Suites Nairobi, City Centre CBD Nairobi
Chester Hotel and Suites Nairobi, City Centre CBD Hotel Nairobi

Chester Hotel and Suites Nairobi, City Centre CBD Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 21 out of 69 reviews
Rating 8 - Good. 28 out of 69 reviews
Rating 6 - Okay. 13 out of 69 reviews
Rating 4 - Poor. 4 out of 69 reviews
Rating 2 - Terrible. 3 out of 69 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Ellen

Liked: Cleanliness, amenities, property conditions & facilities
The pool was lovely. The room was lovely. Simple and everything worked - microwave, fridge, etc. Easy check in and helpful and friendly staff. Be careful walking the ‘hood. Stay alert and it is all good.
Stayed 1 night in Jul 2024

8/10 Good

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities
The views from my room showed how beautiful the area is with nearby parks and soaring hawks, egrets and swallows nearby. The nearby streets require you pay attention to your surroundings.
Stayed 2 nights in Jul 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

Jimmy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good
Stayed 1 night in Jun 2024

10/10 Excellent

Mark, Vilas

Travelled with partner
Liked: Staff & service
Good value even though it is old. Convenient location.
Stayed 1 night in Mar 2024

6/10 Okay

Juliana

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Enough space
Stayed 4 nights in Feb 2024

8/10 Good

CONOR

Liked: Cleanliness, staff & service
Old design however good value for money, central and staff most helpful and attentive!
Stayed 3 nights in Nov 2023

8/10 Good

Connie

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Surprised😯!!!
This is my home away from home! Stayed here for years and for the first time my room was not clean, just neat!!
Stayed 1 night in Apr 2023

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top place for all your Nairobi ttd- things to do!
I truly love staying at Chester House -it is my home away from home! The place is clean, staff is friendly, & professional & go above and beyond to make sure your stay is as perfect as you want it to be! CH is perfectly situated close to everything -highway, local transport, walking distance to all CBD places one needs -supermarkets, government/business offices, church, gym, clubs, restaurants etc you name it & Chester is close to it!
Stayed 14 nights in Mar 2023

4/10 Poor

Kuldip

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The website is deceiving. Too dirty. Left after 10 minutes and booked another hotel. Will request for a refund

10/10 Excellent

Olufemi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff
Stayed 13 nights in Jan 2022

10/10 Excellent

Olufemi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were helpful and awesome
Stayed 1 night in Feb 2022

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

8/10 Good

Israel Tadesse

Business traveller
Liked: Cleanliness, staff & service, amenities
Am overall pleased with my stay. the staff were cooperative and welcoming. The location is wow Though problems could occur they should be fixed on time. I was a bit annoyed for not being able to enter my room whenever I wanted because of the problem with the room card was not fixed throughout my stay.
Stayed 3 nights in Jan 2022

8/10 Good

Lotfi

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 1 night in May 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The responsible and responsive mannerism of the staff. Highly professional and courtesied
Stayed 11 nights in Jan 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities
Generally good conditions and services by Africa standards
Stayed 5 nights in Jan 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The responsive and responsible mannerism of the staff to my requests is well appreciated.
Stayed 7 nights in Dec 2020

8/10 Good

James

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2020

8/10 Good

DP, California, USA

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is Great Locstion is Great .. But Its Service leaves quite a lot To be desired .. And It has the More OVERPRICED Restaurant ....where..ONE BEER Is 3 Times the Price of...US Price Of 1 Beer
Stayed 1 night in Sep 2019

2/10 Terrible

Timothy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I do not recommend this hotel to anyone
No hot water, very dirty hotel and rooms, no wifi and the customer service is very poor.
Stayed 1 night in Dec 2019

2/10 Terrible

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property is centrally located, facilities are great. I didn't like the services, staff are rude no courtesy, trailed me when I was taking breakfast, tried to make me sign a document before I take breakfast despite telling staff that I'll pay after I finished breakfast.Water was cold, I was allowed to take a shower in alternative room which had hot water, while I was taking shower, house keeper came, knocked at the door, I couldn't hear because I was in a shower, house keeper then broke chain that secures the door while I was in shower room. Hotel appears to want customers money fast, offers poor services and no apologetic about it. I wouldn't recommend the facility for a friend unless there's much staff customer service care. Left a bad taste in my mouth.
Stayed 1 night in Nov 2019

10/10 Excellent

Scott, Medina, Ohio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location to access needed services (banks, groceries, gov. facilities). Great staff and good meals!
Stayed 24 nights in Nov 2019

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Staff & service
...too much noise from the band that plays on the third floor...difficult to sleep
Stayed 1 night in Oct 2019

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Firstly, the staff were fabulous, trying their very best. Secondly, the property is fast running down. I moved into a room where the toilet flushing system has no water supply. Further, some parts of bathroom were missing (though by no means affecting the usage. Thirdly, the wifi is pretty poor, with no access in many parts of the bedroom. to resolve the water problem, the staff helped to move me to another room. However, the other problems existed. All in all, I think the issues are systemic management problems, probably trying to save money in many small ways. But still kudos to the staff who work to cope with the lapses.
Stayed 1 night in Sep 2019