2/10 Terrible
Prince
Business traveller
22 Jul 2024
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Be ware folks. This is not a hotel. This is someone’s home and they are informally renting rooms to people. This is not an ideal
Place for a non-local. The location is away from everything. It’s actually a bit scary. The service was horrendous and its bother-line false advertising as the rooms shown in the pictures are extremely different from the real thing. The place was noisy in the morning either the staff are playing loud music or the gatemen are listening to their radios very loud in the morning and you can hear it in the room. The food they served us gave us food poisoning. It seems the meat has been frozen for a long time. The receptionist told us they will compensate me by giving us free breakfast because they didn’t have a room ready for us when we arrived but this never happened as they still charged me for lunch and gave me no breakfast. Also the check-in time they list on the website is inaccurate so dont arrive early thinking you will be checked in at 6am. The only good thing about this place is that they had a space heater, which was good due to the cold weather in Nairobi at the time. I will not recommend this place for anybody.
Prince
Stayed 1 night in Jul 2024