6/10 Okay
Holly
Travelled with family
9 Oct 2024
Liked: Amenities
Disliked: Staff & service
The pool amenities & location was why I stayed here because we were a family with kids. We were in room 724 which was mediocre had a small continuous leak on bathroom floor from a closet the whole time. No bugs or roaches in room so at least it was clean, just a little run down. Pool amenities were exceptional, kids loved it. Access to beach had 3 locations except 1 shower far left looking from beach never worked. Staff at front desk is not very helpful from the start didn't even explain how to go from parking garage to room or where to unload after asking 3x plus $10/day parking. Luggage carts sometimes impossible to find like 1 day when we came back from getting groceries. Security just sitting there at side desk all the time on phone doing nothing & no front desk or other staff wasn't any help to find any. The other guests were more help than them. 1 day water was out half the day. Last day the maintenance comes fixes the leak in bathroom interrupts us trying to use bathroom, shower & get checked out. Housecleaning staff very nice & maintenance but Security & front desk sucked. So there were good & bad here like most places. Place needs to work on updating rest of place, don't charge to park especially in your crappy parking garage, some staff should be more helpful & fix that beach to pool shower. Take notes staff & guests.
Holly
Stayed 6 nights in Sep 2024
