2/10 Terrible
Ahmed
1 Dec 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst Hotel Experience of My Life
As a travel industry professional with over eight years of experience staying at top-tier hotels like Marriott, Hyatt, and Four Seasons, I was shocked by how terrible this place was. I chose Lux for its proximity to friends and was misled by the attractive photos online.
From the moment I arrived, it was a disaster. After a delayed flight, I called ahead to confirm my late check-in, as I always do. The front desk staff were rude, unhelpful, and lacked basic courtesy. When I mentioned I’d forgotten a credit card, I asked about using Apple Pay. The receptionist flatly refused and didn’t even suggest cash as an option until after wasting my time.
The room was horrifying—filthy, damaged, and resembling a seedy brothel. Mold, broken ceilings, and an overall disgusting atmosphere made it feel unsafe and unsanitary.
The neighborhood was equally alarming, filled with drug activity and an unsettling vibe. I can’t believe such an establishment is in business.
Avoid at all costs. Unsafe, unclean, and unprofessional. This hotel should not be an option for anyone.
Ahmed
Stayed 2 nights in Nov 2024