8/10 Good
Michael
2 Jan 2025
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mixed
I was upgraded on my arrival to a beautiful room with a lovely bed, couch and work desk. I was given a discount card for the restaurant across the street but I was unable to use it as the restaurant remained closed for the 4 days of my trip. My biggest concern was the heating system. There is a thermostat in the room for the room heater which worked fine. But there is a heating vent over the bed that did not have any controller in the room. It made a loud, consistent buzzing sound when it turned on and that was especially annoying at night. I asked the hotel if they could turn it off and they said it was not possible. They also said they would send someone to check it, but nobody came by. I was told by the front desk staff to just get earplugs. The toilet backed up on the third day but the maintenance guy showed up in a reasonable amount of time to fix the problem. I like the hotel and have stayed there before, but the annoyances this time colored the experience.
Michael
Stayed 4 nights in Dec 2024
