8/10 Good
Claire
5 Sept 2024
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed two nights at this hotel in August. It is a beautiful hotel with lovely staff and setting. However - beware of hidden charges. We booked a family suite for a 2 night stay through Expedia. We are a family of 3 with a 14yo but when we got to the hotel they were expecting an infant and charged us an extra $52 per night supplement ($104 in total which was an unpleasant surprise). We had not had this problem in any other hotels during our trip so this was disappointing (hence the 4 stars vs 5). Neither Expedia nor the hotel accepted there was a problem with the booking system (other hotels we booked added an extra person supplement at time of booking through Expedia). We asked Expedia for the information we provided at booking in case we had made a mistake but were told this was not possible.
Claire
Stayed 2 nights in Aug 2024