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Live Aqua Monterrey

5.0 star property
VIP Access

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your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for Live Aqua Monterrey

Reception
Exterior
Suite, 1 King Bed (Master)
Egyptian cotton sheets, premium bedding, down duvets, minibar
Lobby

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Bar
  • Pet-friendly
  • Parking included
  • Spa
  • Room service

Explore the area

Map
Av. Lazaro Cardenas 2424-A, Valle Oriente, San Pedro Garza García, NL, 66260
  • Metropolitan Center
    ‪3 min walk‬
  • Fashion Drive
    ‪3 min walk‬
  • Showcenter Complex
    ‪4 min walk‬
  • Monterrey, Nuevo León (MTY-General Mariano Escobedo Intl.)
    ‪39 min drive‬
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  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

  • 44 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds

Egyptian cotton sheets, premium bedding, down duvets, minibar

Deluxe Room, 2 Double Beds

  • 44 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Mountain View

Egyptian cotton sheets, premium bedding, down duvets, minibar

Deluxe Room, 1 King Bed, Mountain View

  • 44 sq m
  • Mountain view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed (Master)

Egyptian cotton sheets, premium bedding, down duvets, minibar

Suite, 1 King Bed (Master)

  • 88 sq m
  • Mountain view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Mountain View

Egyptian cotton sheets, premium bedding, down duvets, minibar

Deluxe Room, 2 Double Beds, Mountain View

  • 44 sq m
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

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About this property

Live Aqua Monterrey

Luxury hotel with 2 restaurants connected to a shopping center in San Pedro Garza García
2 restaurants, a full-service spa, and 2 bars/lounges are available at this hotel. Free WiFi in public areas and free valet parking are also provided. Additionally, a health club, a sauna, and a spa tub are onsite.
Live Aqua Monterrey offers 70 accommodations with minibars and espresso makers. Accommodations offer separate sitting areas. Beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. 55-inch Smart televisions come with premium cable channels. Bathrooms include shower/tub combinations with deep soaking bathtubs, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

Recreational amenities at the hotel include a health club, a spa tub, and a sauna.
FEEL URBAN SPA has 4 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room. The spa is open daily. Guests under 18 years old are not allowed in the spa. There are hot springs/mineral springs on site.
Our customers tell us they can't get enough of the helpful staff at Live Aqua Monterrey. During your stay, you'll be connected to a shopping center, and just a quick walk from Metropolitan Center. Free WiFi in public areas, free valet parking, and 2 restaurants are available. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi (speed: 25+ Mbps)
  • Free valet parking and RV/bus/truck parking
  • Enjoy Mediterranean cuisine at AZUR, one of the property's 2 restaurants and 2 bars/lounges
  • Cooked-to-order breakfast served daily for a fee
  • Indulge with reflexology, Swedish massages, or body treatments at FEEL URBAN SPA
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym, a steam room, and a sauna
  • Just a 3-minute walk from Fashion Drive and 4 minutes by foot from Showcenter Complex
  • Airport shuttle service available for a fee
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Live Aqua Monterrey offers its guests a full-service spa, a health club, and a spa tub. There are 2 restaurants on site. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site and WiFi is free in public spaces.

A sauna, spa services, and multilingual staff are also featured at the luxury Live Aqua Monterrey. An airport shuttle (available 24 hours) is available for a fee. Valet parking is free. A complete renovation of Live Aqua Monterrey was completed in August 2022.

Smoking is allowed in designated areas at this 5-star San Pedro Garza García hotel.

For a fee, guests can enjoy cooked-to-order breakfast daily from 7 AM to noon.
AZUR - This fine-dining restaurant specializes in Mediterranean cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required.
NYTE - This rooftop bar serves light fare only. Open daily.
LA DISTRAL - This restaurant specializes in Mexican cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
24-hour room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free secured, covered valet parking on site
  • Motorhome/coach/lorry parking (free) on site
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7 AM–noon: USD 18-21 for adults and USD 18-21 for children
  • 2 restaurants
  • 2 bars/lounges
  • 24-hour room service

Restaurants on site

  • AZUR
  • NYTE
  • LA DISTRAL

Things to do

  • 24-hour fitness centre
  • Full-service spa
  • Sauna
  • A hot tub
  • Steam room

Family friendly

  • Free cots/infant beds
  • Free rollaway/extra beds

Conveniences

  • Ballroom
  • Banquet hall
  • Lift
  • Front-desk safe
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Computer station

Outdoors

  • Nature reserve

Spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Couples treatment room(s)
  • Facials
  • Hot springs/mineral springs
  • Hydrotherapy
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible shuttle
  • Accessible airport shuttle
  • Braille signage
  • Lift
  • Lift door width (centimetres): 90
  • Front entrance ramp
  • Handrails in stairwells
  • Stairwell handrail height (centimetres): 100
  • Hardwood flooring in public areas
  • In-room accessibility
  • Lever door handles
  • Sign language-capable staff
  • Step-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • 15 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 99
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs available on site

More

  • Communal living room
  • Designated smoking areas
  • Renovated entire property – August 2022
  • Romance packages available
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Egyptian cotton sheets
  • Free cots/infant beds
  • Free rollaway beds
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Deep-soaking bath
  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • 55-inch smart TV
  • TV channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Separate sitting area
  • Slippers
  • Turndown service

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 125 per pet, per day
  • Only dogs are allowed
  • Maximum 2 (weight limit: 44 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 18 to 21 for adults, and USD 18 to 21 for children
  • Airport shuttle fee: USD 40 per vehicle (one-way, maximum occupancy 3)
  • Pet fee: USD 125 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Parties and events (including family gatherings, birthday parties and weddings) are allowed on site
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and outdoor lighting
Live Aqua Monterrey offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Guests arriving after 3:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Live Aqua Monterrey Valle Hotel
Live Aqua Monterrey Valle
Live Aqua Urban Resort
Live Aqua Urban Monterrey
Live Aqua Urban

Live Aqua Monterrey Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 415 out of 560 reviews" "
Rating 8 - Good. 84 out of 560 reviews" "
Rating 6 - Okay. 20 out of 560 reviews" "
Rating 4 - Poor. 27 out of 560 reviews" "
Rating 2 - Terrible. 14 out of 560 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Enrique

Stayed 1 night in Sep 2024

2/10 Terrible

Antonio

Stayed 2 nights in Oct 2024

10/10 Excellent

Cynthia, alvin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is a great place to stay when visiting. Very convenient location. Good atmosphere.
Stayed 1 night in Oct 2024

10/10 Excellent

Sergio

Stayed 1 night in Oct 2024

2/10 Terrible

David, Solana Beach

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hotel needs a major renovation and better room cleaning. Someone else’s Trash was in the bin when I checked into the room and Shower handle was broken could not shower and no hot water. In room dining Was a disaster Never stay here again stay away until they are renovated across the street is the new SAFI hotel.
Stayed 3 nights in Oct 2024

8/10 Good

Ricardo, Scottsdale

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel but very inconvenient location the way to drive to it besides it’s besides an abandoned construction or such it appears which gives it a bad look
Stayed 1 night in Oct 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente staff, they make you feel important and safe. If you’re uncomfortable with something they try their hardest to fix it.
Stayed 1 night in Oct 2024

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very contemporary style, a lot of good restaurants and shops to choose from in the area. It feels very secure.
Stayed 4 nights in Oct 2024

10/10 Excellent

Raffaele

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Luis Javier, Tucson

Stayed 3 nights in Aug 2024

10/10 Excellent

Ivan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good
Everything was great!
Stayed 1 night in Aug 2024

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness, great bed & location
Stayed 1 night in Jul 2024

4/10 Poor

Marco

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Property is beautiful, service is not up to par to Live Aqua Standards. Slow servce and no follow up, SPa is not avilable, took 5 calls to get a bottle of watter, another 3 to get some slippers. Definetly needs oversight from managment. Very dissapointed.
Stayed 1 night in Jul 2024

8/10 Good

Jonas

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This was our first trip to Monterrey, Mexico and we were glad to have selected Aqua for the duration of our trip. The hotel is quiet yet centrally located to shopping and dining just steps away. The staff was accommodating and attentive. The room was clean. The beds were comfortable and the room was in good condition. One criticism we have is that the shower is designed to pour directly onto the floor next to the tub.This creates very slippery and dangerous conditions even when using the small mat that is provided. If the rooms are ever redesigned I would recommend enclosing the shower as it created a fall for one of us. One additional issue is the TV does not allow you to sync with Apple devices which would have been nice to have but not critical.Otherwise we were very happy with our room.
Stayed 6 nights in Jun 2024

10/10 Excellent

Hyomi

Stayed 1 night in Jun 2024

10/10 Excellent

Alberto

Stayed 2 nights in May 2024

10/10 Excellent

Milena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for 5 nights and had a wonderful experience. Our room was beautiful and we had a tub with a view of Cerro de La Silla. The hotel is classy and artsy. We appreciated the shot glasses and bottle of mezcal with a plate of orange and lemon slices over salt and tajin left for us guests to enjoy in the hallway each evening, it was a delightful surprise. Room service was excellent, also the breakfast buffet was great. We had an amazing massage in their spa and enjoyed the spa saunas and jacuzzi, only we wished the jacuzzi and saunas were always accessible to guests. The hotel is part of a nice rooftop park called Trébol Park and it has restaurants. It's also very easy to get an Uber from the front of Trébol Park as well as from the hotel front door and there are more restaurants and there is fashion plaza mall across the street. We will definitely be staying here again.
Stayed 5 nights in Apr 2024

10/10 Excellent

Sergio

Stayed 2 nights in Apr 2024

10/10 Excellent

Felipe

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
X
X
Stayed 1 night in Apr 2024

10/10 Excellent

Michelle

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Greta stay as always!
Stayed 1 night in Mar 2024

10/10 Excellent

Arturo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect!
Stayed 1 night in Mar 2024

10/10 Excellent

Fernando

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2024

10/10 Excellent

Karem

Stayed 2 nights in Mar 2024

8/10 Good

Augusto

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay. Nice place. Expensive and poor breakfast
Stayed 1 night in Mar 2024

10/10 Excellent

Abelardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024