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Crowne Plaza Monterrey, an IHG Hotel

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Crowne Plaza Monterrey, an IHG Hotel

Exterior
Indoor pool, pool loungers
Property amenity
Bar (on property)
Exterior

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Breakfast available
  • Bar
    Bar
  • Pool
    Pool
  • Spa
    Spa
  • Parking included
    Parking included
  • Laundry
    Laundry

Explore the area

Map
Avenida Constitucion Oriente 300, Col. Centro, Monterrey, NL, 64000
  • Auditorium Pabellón M
    3 min walk
  • Macroplaza
    10 min walk
  • Santa Lucia Riverwalk
    16 min walk
  • Monterrey, Nuevo León (MTY-General Mariano Escobedo Intl.)
    34 min drive

Room options

View all photos for Standard Room, 1 King Bed

In-room safe, desk, soundproofing, iron/ironing board

Standard Room, 1 King Bed

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Business Lounge Access

In-room safe, desk, soundproofing, iron/ironing board

Standard Room, 2 Queen Beds, Business Lounge Access

  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Business Lounge Access

In-room safe, desk, soundproofing, iron/ironing board

Standard Room, 1 King Bed, Business Lounge Access

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

In-room safe, desk, soundproofing, iron/ironing board

Standard Room, 2 Queen Beds

  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed

  • 60 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Low Floor)

In-room safe, desk, soundproofing, iron/ironing board

Standard Room, 1 King Bed (Low Floor)

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room

Premium Room

Premium Room

  • 28 sq m
  • Sleeps 2
  • 1 King Bed OR 1 Double Bed

View all photos for Standard Room

In-room safe, desk, soundproofing, iron/ironing board

Standard Room

  • 28 sq m
  • Sleeps 2
  • 1 King Bed OR 1 Double Bed

View all photos for Standard Room, 2 Queen Beds (Low Floor)

In-room safe, desk, soundproofing, iron/ironing board

Standard Room, 2 Queen Beds (Low Floor)

  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

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About this property

Crowne Plaza Monterrey, an IHG Hotel

Hotel with 3 restaurants, a quick walk to Auditorium Pabellón M
This smoke-free hotel features 3 restaurants, a full-service spa, and an indoor pool. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour fitness center, a bar/lounge, and a snack bar/deli are onsite.
Crowne Plaza Monterrey, an IHG Hotel offers 403 air-conditioned accommodations with safes and coffee/tea makers. 32-inch flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

An indoor pool and a children's pool are on site. Other recreational amenities include a sauna and a 24-hour fitness center.
Guests can indulge in a pampering treatment at the hotel's full-service spa.
Our customers tell us they can't get enough of the helpful staff at Crowne Plaza Monterrey, an IHG Hotel. During your stay, you're just a quick walk from Auditorium Pabellón M. Features include free WiFi in public areas and free self parking, plus 3 restaurants.
  • Free WiFi
  • Free self parking
  • Enjoy a bite to eat at Las Ventanas, a buffet restaurant that serves international cuisine
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Indulge in a treatment at the full-service spa
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a 24-hour gym and a sauna
  • Guests have great things to say about the breakfast and the location
  • Just a 3-minute walk from Auditorium Pabellón M and 10 minutes by foot from Macroplaza
Crowne Plaza Monterrey, an IHG Hotel offers its guests a full-service spa, an indoor pool, and a sauna. There are 3 restaurants on site, along with a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Business amenities include a 24-hour business center and 12 meeting rooms. Event space at this hotel measures 893 square feet (83 square meters) and includes conference space. A children's pool, a 24-hour fitness center, and a vending machine are also featured at the business-friendly Crowne Plaza Monterrey, an IHG Hotel. Limited free parking is available on a first-come, first-served basis.

This 4-star Monterrey hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 6:00 AM to noon.
Las Ventanas - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
The Golf Experience - This theme restaurant specializes in Tex-Mex cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Lobby Bar - This bar specializes in international cuisine and serves dinner only. Open select days.
24-hour room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee daily 6:00 AM–noon: MXN 385 for adults and MXN 149 for children
  • 3 restaurants
  • 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Restaurants on site

  • Las Ventanas
  • The Golf Experience
  • Lobby Bar

Things to do

  • 24-hour fitness centre
  • Children's pool
  • Full-service spa
  • Indoor pool
  • Sauna

Family friendly

  • Children's pool
  • Free cots/infant beds
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Front-desk safe
  • Reception hall
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance

Business services

  • 24-hour business centre
  • Conference space (893 square feet)
  • Meeting rooms - 12

Outdoors

  • Pool sunloungers

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Free cots/infant beds

Bathroom

  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • TV channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2:30 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 1 PM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Service fee: MXN 25 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MXN 385 for adults and MXN 149 for children
  • Housekeeping is available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a security system
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crowne Plaza Hotel Monterrey
Crowne Plaza Monterrey
Monterrey Crowne Plaza
Crowne Plaza Monterrey Hotel Monterrey
Crowne Plaza Monterrey Hotel

Crowne Plaza Monterrey, an IHG Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 845 out of 1383 reviews" "
Rating 8 - Good. 323 out of 1383 reviews" "
Rating 6 - Okay. 102 out of 1383 reviews" "
Rating 4 - Poor. 60 out of 1383 reviews" "
Rating 2 - Terrible. 53 out of 1383 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jose Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2024

10/10 Excellent

Janeth

Stayed 1 night in Jul 2024

8/10 Good

Enrique A

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

4/10 Poor

Jorge

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
El tercer elevador se detuvo y se abrió y tuve que brincar porque pensé que iba a vivir una escena de Destino Final pero aún con el funcionando era demasiado tráfico, una vez tardé 15 minutos en poder volver a bajar al lobby y la comida terrible, pedimos una carne a la tampiqueña que estaba tan dura que no la pudimos comer, aún así la mesera nos exigió propina y nos hicieron pagar su mugrero. Entiendo porque está en completa decadencia ese hotel.
Stayed 2 nights in Aug 2024

6/10 Okay

Rose, Cedar Hill

Disliked: Property conditions & facilities
Strong AC, but front door injured me since it’s automatic AND sliding at once. I’ve never had a door like that. Heated pool. Shower faucets hard to use.
Stayed 1 night in Aug 2024

8/10 Good

Erica

Liked: Cleanliness, property conditions & facilities
Very good hotel
Stayed 1 night in Aug 2024

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Ruben L.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

6/10 Okay

Karina

Travelled with family
Stayed 1 night in Jul 2024

10/10 Excellent

Jasmin

Liked: Cleanliness, amenities, property conditions & facilities
Food
Stayed 1 night in Jul 2024

10/10 Excellent

Marco

Stayed 1 night in Jul 2024

10/10 Excellent

Nelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel muy limpio… servicio genial…
Stayed 2 nights in Jul 2024

10/10 Excellent

Griselda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect
Stayed 3 nights in Jul 2024

6/10 Okay

Jose

Travelled with family
Liked: Staff & service
Hotels in a pretty busy area. 35 min from airport. The beds are comfy however they need to remodel the rooms. And bathrooms. You can tell they been around for a while. Overall its a average hotel. In the middle of the city.
Stayed 6 nights in Jul 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Nice got an updated room, cold AC king bed nice shower. Big tv good breakfast no complaints
Stayed 3 nights in Jun 2024

10/10 Excellent

juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the stay with the ability to rent a vehicle just across the street.
Stayed 3 nights in Jun 2024

10/10 Excellent

JAVIER

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Muy buena atención e instalaciones.
Stayed 2 nights in Jun 2024

10/10 Excellent

Juancarlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

10/10 Excellent

Alvaro J

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2024

10/10 Excellent

Juan

Stayed 3 nights in Jun 2024

8/10 Good

Luis

Stayed 1 night in Jun 2024

8/10 Good

Patricia

Travelled with family
Liked: Staff & service, property conditions & facilities
I had last visited this property 15 years ago. The rooms have been updated; however, the lobby is the same as when we last stayed there. My husband who is an avid swimmer was happy to have access to the pool; unfortunately, it was terribly over chlorinated enough to cause skin irritation. We were happy with the morning breakfast buffet. There was a great selection. The front desk attendant was not welcoming. He failed in detailing our 2 night stay. I would think they would want someone with good people skills representing their business managing the front desk. Would I stay there again? Probably not, I would select a property closer to the Zona Rosa.
Stayed 2 nights in Jun 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect kiddie pool, adult pool,and Jacuzzi.
Stayed 12 nights in Jun 2024

10/10 Excellent

Maria del carmen

Stayed 2 nights in Jun 2024

6/10 Okay

Beatriz

Travelled with family
The bathroom is to old, and more cleaning in the rooms
Stayed 3 nights in Jun 2024