Dear Light House and Cottages Management,
I am writing to express my disappointment with my recent stay at your hotel. For the price I paid, I expected a much higher standard of cleanliness and maintenance.
Upon arrival, I noticed several issues with the room:
- There were multiple bugs in the room, including mosquitoes, which is particularly concerning as I was traveling with my newborn baby. We did not even open the screen door, so the presence of mosquitoes was alarming.
- The room had visible stains on the ceiling, unpainted sections, and chipped furniture, which created an unappealing environment.
- The bedding was squeaky, which we could overlook, but the overall condition of the room was far below acceptable standards.
- Lastly, there was a strange smell in the room that made our stay uncomfortable.
Given these issues, I feel that the room did not meet the quality standards I expected, especially considering the cost. I hope you take this feedback seriously to improve the experience for future guests. As a previous guest here I have had better experiences in the past.
I would appreciate it if you could address this matter promptly.
Sincerely,
Raymond Cruz-Sal