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Ocean Coral Spring - All Inclusive

5.0 star property

Choose dates to view prices

your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Ocean Coral Spring - All Inclusive

2 outdoor pools, open 8:00 AM to 6:00 PM, pool cabanas (surcharge)
Swim Up Junior Suite | View from room
View from room
Outdoor wedding area
View from room

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • On private beach

Explore the area

Map
Mountain Spring Bay, Falmouth, 07, WI
  • Burwood Beach
    ‪6 min drive‬
  • Blue Waters Beach Club
    ‪9 min drive‬
  • Silver Sands Public Beach
    ‪13 min drive‬
  • Montego Bay (MBJ-Sir Donald Sangster Intl.)
    ‪48 min drive‬

Room options

View all photos for Privilege Junior Suite Swim-up

1 bedroom, premium bedding, down duvets, free minibar

Privilege Junior Suite Swim-up

7.4 out of 10
Good
(6 reviews)
  • 45 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Privilege RoofTop Junior Suite

1 bedroom, premium bedding, down duvets, free minibar

Privilege RoofTop Junior Suite

8.0 out of 10
Very good
(1 review)
  • 45 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Privilege Junior Suite

1 bedroom, premium bedding, down duvets, free minibar

Privilege Junior Suite

8.2 out of 10
Very good
(20 reviews)
  • 45 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Junior Suite Family Daisy

1 bedroom, premium bedding, down duvets, free minibar

Junior Suite Family Daisy

7.6 out of 10
Good
(36 reviews)
  • 41 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Privilege RoofTop Master Suite

1 bedroom, premium bedding, down duvets, free minibar

Privilege RoofTop Master Suite

8.0 out of 10
Very good
(1 review)
  • 89 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Privilege Master Suite

1 bedroom, premium bedding, down duvets, free minibar

Privilege Master Suite

  • 89 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite Ocean View

1 bedroom, premium bedding, down duvets, free minibar

Junior Suite Ocean View

7.6 out of 10
Good
(64 reviews)
  • 41 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Swim Up Junior Suite

1 bedroom, premium bedding, down duvets, free minibar

Swim Up Junior Suite

7.6 out of 10
Good
(36 reviews)
  • 41 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for RoofTop Junior Suite

1 bedroom, premium bedding, down duvets, free minibar

RoofTop Junior Suite

  • 45 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite Pool View

Junior Suite Pool View | View from room

Junior Suite Pool View

8.2 out of 10
Very good
(94 reviews)
  • 41 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Junior Suite Garden View

1 bedroom, premium bedding, down duvets, free minibar

Junior Suite Garden View

7.8 out of 10
Good
(236 reviews)
  • 41 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Privilege Junior Suite Ocean Front

1 bedroom, premium bedding, down duvets, free minibar

Privilege Junior Suite Ocean Front

7.4 out of 10
Good
(20 reviews)
  • 45 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Privilege Swim up Master Suite

1 bedroom, premium bedding, down duvets, free minibar

Privilege Swim up Master Suite

10.0 out of 10
Exceptional
(1 review)
  • 89 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

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About this property

Ocean Coral Spring - All Inclusive

Luxury resort on the beach, with 2 outdoor pools
Catch some rays on Ocean Coral Spring - All Inclusive's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the resort's 8 restaurants.
Ocean Coral Spring - All Inclusive offers 513 accommodations, which are accessible via exterior corridors and feature free minibar items and laptop-compatible safes. Rooms open to balconies. These individually decorated and furnished accommodations have separate sitting areas. Beds feature down comforters and premium bedding. 55-inch LED televisions come with premium cable channels. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

A private beach, 2 outdoor tennis courts, and a complimentary water park with a lazy river and waterslides are featured at the resort. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Despacio Spa by Etra has 11 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Ocean Coral Spring - All Inclusive's great beach location gets high marks from our customers. During your stay, you'll be close to Burwood Beach. Features include free breakfast, free WiFi in public areas, and a free manager's reception.
  • Free buffet breakfast served daily
  • Free WiFi
  • Drinking and dining options include 8 restaurants, a coffee shop, a beach bar, and 2 swim-up bars
  • Splash around at the free water park with a lazy river or swim in the 2 outdoor pools
  • Indulge with body treatments, aromatherapy, or facials at Despacio Spa by Etra
  • Services include babysitting, a kid's club, and a lifeguard on site
  • Onsite recreation includes a private beach, 2 outdoor tennis courts, and a 24-hour gym
  • Guests have great things to say about the family-friendly amenities and the restaurant
  • 6 minutes by car from Jamaica Beaches and 6 minutes from Burwood Beach
Ocean Coral Spring - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to smell the salt air and watch the ocean waves from the white sand beach. Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with cabanas (surcharge) and umbrellas. At Ocean Coral Spring - All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There are 8 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 8 bars/lounges. A computer station is on site and WiFi is free in public spaces. This Mediterranean resort also offers a complimentary water park, a complimentary children's club, and a children's pool.

Smoking is allowed in designated areas at this 5-star Falmouth resort.

Guests are served free buffet breakfast daily from 7:00 AM to 10:30 AM. The resort hosts a free manager's reception daily.
Martha's Market - This buffet restaurant serves breakfast, lunch, and dinner. A children's menu is available.
La Locanda - This theme restaurant serves dinner only. Open select days.
Sugar Cane - This theme restaurant serves dinner only. Open select days.
Thali - This theme restaurant serves dinner only. Open daily.
Sakura - This theme restaurant serves dinner only. Reservations are required. Open select days.
Room service (during limited hours) is available.

All-inclusive details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and select beverages included
Basic alcoholic beverages included
Room service during certain hours (limited menu)
In-room minibar (all beverages included)
Number or type of beverages limited at one or more venues

Land activities

Kids club

Lessons/classes/games

Cooking
Dancing

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in Biosphere, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM–10:30 AM
  • 8 restaurants and 1 coffee shop/cafe
  • 2 swim-up bars, 2 poolside bars, 8 bars/lounges and 1 beach bar
  • Free daily reception
  • Room service available
  • Coffee/tea in a common area

Restaurants on site

  • Martha's Market
  • La Locanda
  • Sugar Cane
  • Thali
  • Sakura

Things to do

  • 24-hour fitness centre
  • 2 outdoor pools
  • 2 outdoor tennis courts
  • Fitness classes
  • Arcade/games room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Bowling alley
  • Canoeing
  • Children's pool
  • Evening entertainment
  • Free water park access
  • Full-service spa
  • Karaoke
  • Kayaking
  • Lifeguards on-site
  • Nightclub
  • Paddleboards on-site
  • Playground
  • Sauna
  • Shopping
  • Snorkelling
  • Steam room
  • Table tennis
  • Tennis
  • Volleyball
  • Windsurfing
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Arcade/games room
  • Babysitting (surcharge)
  • Bowling alley
  • Children's club
  • Children's pool
  • Free water park access
  • Corner/local shop
  • Laundry facilities
  • Lazy river
  • Playground
  • Snack bar/deli
  • Water slide

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Corner/local shop
  • Library
  • Lockers available

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Water sports equipment
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (9042 square feet of space)
  • Meeting rooms - 4

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach umbrellas
  • Garden
  • Lifeguards on site
  • Pool cabanas (surcharge)
  • Pool sunloungers
  • Pool umbrellas
  • Private beachfront location
  • Terrace

Spa

  • 11 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - Swedish
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Lift door width (centimetres): 82
  • Hand-held shower head
  • Visual alarms in hallways
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • 2 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • At least 80% of lighting from LEDs
  • At least 80% of food locally sourced
  • Beach towels
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Books
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Couples dining
  • Designated smoking areas (fines apply)
  • Games
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reusable cups only
  • Romance packages available
  • TV in lobby
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Down duvet
  • Premium bedding

Bathroom

  • Free toiletries
  • Hairdryer
  • Hydromassage showerhead
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 55-inch LED TV
  • TV channels
  • Premium channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Free minibar

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products used
  • Electrical adapters/chargers
  • Energy-saving switches
  • Guidebooks/recommendations
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Separate sitting area
  • Water-efficient showers only
  • Water-efficient toilets only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 30
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 30

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Ocean Coral Spring - All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: USD 30 (subject to availability)
  • Late check-out fee: USD 30 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses solar energy, plus eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Safety Program (H10 Hotels)
Front desk staff will greet guests on arrival.

We should mention

  • Pool access available from 8:00 AM to 6:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Ocean Coral Spring
Ocean Coral Spring Inclusive
Ocean Coral Spring All Inclusive
Ocean Coral Spring Resort All inclusive
Ocean Coral Spring - All Inclusive Resort
Ocean Coral Spring - All Inclusive Falmouth
Ocean Coral Spring - All Inclusive Resort Falmouth

Ocean Coral Spring - All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 1493 out of 3097 reviews" "
Rating 8 - Good. 656 out of 3097 reviews" "
Rating 6 - Okay. 441 out of 3097 reviews" "
Rating 4 - Poor. 243 out of 3097 reviews" "
Rating 2 - Terrible. 264 out of 3097 reviews" "

8.6/10

Cleanliness

7.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay
Stayed 4 nights in Oct 2024

10/10 Excellent

Pauline

Stayed 5 nights in Sep 2024

8/10 Good

Lorna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel had a pleasant atmosphere, and I especially enjoyed the swimming area— it was one of my favorite features. However, the breakfast experience was a bit disappointing, as they frequently ran out of various items, leaving limited options to choose from.
Stayed 3 nights in Oct 2024

8/10 Good

sophia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very beautiful . Beach is terrible. Hard to get into the sea. Relaxing on the chaise is awesome. View is amazing
Stayed 2 nights in Oct 2024

10/10 Excellent

SUSAN ELIZABETH

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service and all inclusive amenities were great!
Stayed 5 nights in Oct 2024

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing i would book again
Stayed 1 night in Oct 2024

8/10 Good

Frank G

Stayed 5 nights in Sep 2024

10/10 Excellent

Sherika

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay at this hotel. It was everything I imagined and more - customer service, food, ambiance, entertainment, you name it, they were all great!! I can’t wait to go back!

8/10 Good

Alice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

8/10 Good

Alexis

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time staying at the property and brand of resorts. I was pleasantly surprised by the cleanliness of the property. Staff went above and beyond to make our anniversary trip memorable. There were some parts of the beach that were not impressive. I am a beach person so that was definitely disappointing. Pretty to look at, but not to swim. There was extreme low tide on one side of the beach where you couldn't swim, but the other side was fine to get in. They do a great job of cleaning the seaweed. Food options are pretty good considering it's a resort. Sugar Cane has authentic local cuisine, portions are on the smaller side, so just order enough. Drinks were good, get the blue drink called Feel the Ocean when you arrive! We stayed in a swim up room and it was very convenient. The room was very clean, the shower tiles in the bathroom could use some updating. Shows and the evening bands were our favorite part of the resort. Booking excursions is super easy in the main lobby. Overall we had a great stay and are looking forward to coming back soon!
Stayed 4 nights in Oct 2024

10/10 Excellent

PATRICK

Stayed 1 night in Aug 2024

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in Oct 2024

2/10 Terrible

Leah

Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in was a disaster. It took us 7 hours to get a room. People who came after me in my same room category was accommodated before me. Then we were told they forgot about us. Got to the room no electricity near the door and over the bed. No one came to figure out what was wrong. Two guest checked into a room One wash cloth, we requested a few more we checked out and never got. NO HOSEKEEPING WAS DONE. We left for breakfast about 8:00-8:30, we returned about 1:30 the rooms were never touched. The young lady comes knocking on the door. We told her that we had a wedding to attend and was getting our clothes etc ready she says well she’ll come back at 3. I said that would not be possible can you come a little later. She said that she has to go on her break and then leaves for her home at 4:30. She then said that she will submit a request for the evening crew to come clean for us. We returned from the wedding NO CLEANING WAS DONE. However, staff trying to bribe us to give good reviews. I will escalate this. I work hard for my money and expect to get what I atleast paid for. We couldn’t even use our swim out as the people next door openly smoking marijuana. This is the worst ever. I will never return to this property.
Stayed 2 nights in Oct 2024

10/10 Excellent

Dawana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Likes: 1.Staff was amazing and eager to serve you. 2.Hotel was very clean. 3. I loved that pool was open late and you could walk around and see the stara at night without harassment. 4. Showers were hot!! Cons: 1. Far away from everything. 2. Taxi to the airport was $70 3. Almost missed my flight because they forgot my wake up call. Overall I had a great time.
Stayed 4 nights in Oct 2024

10/10 Excellent

Kevin, Hagerstown

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was on point at this resort. Very unique with one exception, the beach area needs to be dealt with. Great place to stay, great food, great people!!!! Thanks for the wonderful and unforgettable stay. You guys took care of our entire group of almost thirty people as if we were all an individual. Great Resort. Cannot wait to return. Thanks again
Stayed 2 nights in Oct 2024

6/10 Okay

Bertha Lidia

Travelled with family
La comida es orrible. La atención no es buena.
Stayed 3 nights in Oct 2024

10/10 Excellent

Sharee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bowling and virtual world, the hotel is very family oriented
Stayed 2 nights in Oct 2024

10/10 Excellent

Shanice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay. My daughter loved it!! Everything was prepare specially for her birthday. The staff however can use a little improvement in some areas for example, I called privilege line to request for a butler to come and take my bags to the lobby at 12 noon and no one came, I had to call back. When I was calling back, no one was answering the phone I had to call the front desk. Another instance, after checking out we stopped at the lobby bar, I wanted 2 red bulls, the bartender says they only have one and was instructing me to walk back to a cafe to get it. I had no issues but the friendliness and politeness of Judene upon check out wasn’t as welcoming. Miguel did a good job! He was nice and polite. Overall experience this trip was amazing!! Thank you for making my daughter’s birthday as special as it was. I look forward to visiting again.
Stayed 2 nights in Oct 2024

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Entertaining stay. The food was good and the entertainment was fun. The pool was nice too. Service was good.
Stayed 3 nights in Oct 2024

10/10 Excellent

Cardell

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and attentive.
Stayed 2 nights in Oct 2024

10/10 Excellent

Melissa Amanda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was as promised.
Stayed 4 nights in Oct 2024

4/10 Poor

Laura-Anne

Liked: Cleanliness, staff & service, property conditions & facilities
When we got to the room, everything looked great. While rushing to get ready to head out for an event, we quickly realized that there was no body wash. They had not refilled the body wash dispenser and there was barely any soap in the hand soap dispenser. Thankfully, we had packed a soap bar. the toilet wasn't safely secured onto the wall; you could see where it was tearing off. The socket/light switch plate between the beds was also loose. We headed out to the event shortly after and did not have time to call to report the issues. We got back from the event after 10 pm. It was late, we were tired, so it was straight to bed. My friend and I had two double beds. We each slept in a separate bed. My friend had gone to sleep before I got into my bed. When I finally called it a night and went to lay down, I noticed how MUSTY the bed was smelling. Some of the pillows smelled clean, some did not. The duvet insert smelled SO BAD, I had to use a towel as a cover instead. Overall the whole bed situation was so disappointing. The mattress itself also needed to be refreshed. I went to get extra pillows from the closet, one had pen marking on it and they both smelled disgusting. I let the front desk know about my experience as well as guest services. They did not offer any refund, not even a partial refund. They only offered to upgrade the room on my next visit or a discount code. I have not received anything in writing from them regarding their offers. I'd appreciate a refund.
Stayed 1 night in Oct 2024

8/10 Good

Sharon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the cleanness and the entertainment. I didn’t like the food. Did upgrade to Eden which the food choices were much better.
Stayed 3 nights in Oct 2024

10/10 Excellent

Colleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vacation is great. Mr. Weston was great
Stayed 2 nights in Oct 2024

10/10 Excellent

wayne

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 2 nights in Oct 2024