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Jewel Grande Montego Bay Resort & Spa – All Inclusive

4.5 star property

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Photo gallery for Jewel Grande Montego Bay Resort & Spa – All Inclusive

2 outdoor pools, pool umbrellas, pool loungers
Buffet
Aerial view
Private beach, white sand, beach cabanas, sun-loungers
Aerial view

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Room service
  • On private beach
  • All-inclusive
  • Parking included

Explore the area

Map
Rose Hall, St James, Montego Bay
  • Three Palms Ocean Course
    ‪13 min walk‬
  • The Shoppes at Rose Hall
    ‪15 min walk‬
  • Half Moon Golf Course
    ‪15 min walk‬
  • Montego Bay (MBJ-Sir Donald Sangster Intl.)
    ‪18 min drive‬

Room options

View all photos for Suite, 2 Bedrooms, Oceanfront

Suite, 2 Bedrooms, Oceanfront | Living room

Suite, 2 Bedrooms, Oceanfront

  • 152 sq m
  • Ocean view
  • Sleeps 5
  • 1 Double Bed, 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite, 2 Bedrooms, Ocean View (Partial, Butler)

Premium bedding, minibar, in-room safe, blackout curtains

Suite, 2 Bedrooms, Ocean View (Partial, Butler)

  • 152 sq m
  • Partial ocean view
  • Sleeps 5
  • 1 Double Bed, 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite, 1 Bedroom, Ocean View (Partial, Romance)

Suite, 1 Bedroom, Ocean View (Partial, Romance)

Suite, 1 Bedroom, Ocean View (Partial, Romance)

  • 78 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite, 1 Bedroom, Oceanfront

Suite, 1 Bedroom, Oceanfront

Suite, 1 Bedroom, Oceanfront

  • 96 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Junior Suite, 2 Double Beds, Oceanfront

Premium bedding, minibar, in-room safe, blackout curtains

Junior Suite, 2 Double Beds, Oceanfront

  • 75 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed with Sofa bed, Oceanfront

Premium bedding, minibar, in-room safe, blackout curtains

Junior Suite, 1 King Bed with Sofa bed, Oceanfront

  • 75 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Grand Penthouse, 3 Bedrooms (Grande Luxe)

Grand Penthouse, 3 Bedrooms (Grande Luxe)

Grand Penthouse, 3 Bedrooms (Grande Luxe)

  • 334 sq m
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Grand Suite, 1 Bedroom, Oceanfront

Grand Suite, 1 Bedroom, Oceanfront

Grand Suite, 1 Bedroom, Oceanfront

  • 130 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Junior Suite, 2 Double Beds, Oceanfront

Premium bedding, minibar, in-room safe, blackout curtains

Junior Suite, 2 Double Beds, Oceanfront

  • 75 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Villa, 3 Bedrooms, Garden View

Premium bedding, minibar, in-room safe, blackout curtains

Villa, 3 Bedrooms, Garden View

  • 408 sq m
  • Sleeps 7
  • 2 Double Beds, 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite, 2 Bedrooms, Resort View

Premium bedding, minibar, in-room safe, blackout curtains

Suite, 2 Bedrooms, Resort View

  • 152 sq m
  • Resort view
  • Sleeps 5
  • 1 King Bed, 1 Double Bed and 1 Twin Sofa Bed

View all photos for Suite, 1 Bedroom, Resort View

Deep-soaking bathtub, rainfall showerhead, designer toiletries

Suite, 1 Bedroom, Resort View

  • 96 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite, 3 Bedrooms, Oceanfront

Suite, 3 Bedrooms, Oceanfront

Suite, 3 Bedrooms, Oceanfront

  • 184 sq m
  • Ocean view
  • Sleeps 7
  • 1 King Bed, 2 Double Beds and 1 Twin Sofa Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed, Oceanfront

Premium bedding, minibar, in-room safe, blackout curtains

Junior Suite, 1 King Bed with Sofa bed, Oceanfront

  • 75 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Villa, 3 Bedrooms, Oceanfront

Premium bedding, minibar, in-room safe, blackout curtains

Villa, 3 Bedrooms, Oceanfront

  • 408 sq m
  • Ocean view
  • Sleeps 7
  • 2 Double Beds, 1 King Bed and 1 Twin Sofa Bed

View all photos for Penthouse, 3 Bedrooms

Penthouse, 3 Bedrooms

Penthouse, 3 Bedrooms

  • 240 sq m
  • Ocean view
  • Sleeps 7
  • 2 Double Beds, 1 King Bed and 1 Twin Sofa Bed

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About this property

Jewel Grande Montego Bay Resort & Spa – All Inclusive

Luxury resort on the beach, with 2 outdoor pools
Catch some rays on Jewel Grande Montego Bay Resort & Spa – All Inclusive's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the resort's 7 restaurants.
Jewel Grande Montego Bay Resort & Spa – All Inclusive offers 217 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. Plasma televisions come with digital channels.

Bathrooms include bathtubs or showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

2 outdoor swimming pools are on site along with a private beach and a steam room. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 14 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a mud bath, a sauna, a hot tub, and a steam room. The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa. There are hot springs/mineral springs on site.
Our customers tell us they can't get enough of the helpful staff at Jewel Grande Montego Bay Resort & Spa – All Inclusive. During your stay, you'll be within walking distance of Montego Bay Convention Centre. Free WiFi in public areas, free valet parking, and 2 outdoor pools are available.
  • Free WiFi
  • Free valet parking and self parking
  • Enjoy international cuisine with pool views at Waves, one of the property's 7 restaurants and 4 bars/lounges
  • Take a swim in the 2 outdoor pools
  • Indulge with hot stone massages, facials, or hydrotherapy at the spa
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a private beach, a gym, and a steam room
  • Guests really like the accommodations for the spaciousness and cleanliness
  • Just a 2-minute drive from Montego Bay Convention Centre and a few minutes from Jamaica Beaches
  • Airport shuttle service available for a fee
Jewel Grande Montego Bay Resort & Spa – All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to unwind on the white sand beach. Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with cabanas (surcharge) and umbrellas. At Jewel Grande Montego Bay Resort & Spa – All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 7 restaurants and 2 coffee shops/cafes, as well as a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 4 bars/lounges. Public spaces have free WiFi. This all-inclusive resort also offers a steam room, a fitness center, and a rooftop terrace. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 4.5-star Montego Bay resort.

Waves - Overlooking the pool, this restaurant specializes in international cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.
Pierside Restaurant - Overlooking the pool, this restaurant specializes in Asian cuisine and serves dinner only. Reservations are required. Open daily.
Cricket's Beach Grill - This poolside restaurant specializes in American cuisine and serves lunch and light fare. Guests can enjoy drinks at the bar. Open daily.
Fiery Pelican Outdoor Gri - This restaurant specializes in Tex-Mex cuisine and serves lunch only. Open daily.
Le Bouchon - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
Late night fare is available from 24-hour room service.

All-inclusive details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Water activities

Kayaking
Sailing

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Free valet parking on site
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • 24-hour return airport shuttle (surcharge)

Food and drink

  • 7 restaurants and 2 coffee shops
  • 2 swim-up bars, 2 poolside bars and 4 bars/lounges
  • 24-hour room service

Restaurants on site

  • Waves
  • Pierside Restaurant
  • Cricket's Beach Grill
  • Fiery Pelican Outdoor Gri
  • Le Bouchon

Things to do

  • 2 outdoor pools
  • Fitness classes
  • Arcade/games room
  • Beach volleyball
  • Billiards/pool table
  • Fitness centre
  • Full-service spa
  • Kayaking
  • Pilates classes
  • Playground
  • Shopping
  • Steam room
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Arcade/games room
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Reception hall
  • Water dispenser

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre (4295 square feet of space)
  • Meeting rooms - 4

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach umbrellas
  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Private beachfront location
  • Rooftop terrace
  • Vegetable garden

Spa

  • 14 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hot springs/mineral springs
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - prenatal
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Mud bath
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • In-room accessibility
  • Wheelchair-accessible parking

More

  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% of lighting from LEDs
  • At least 80% of food locally sourced
  • At least 80% organic food
  • Beach towels
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally owned and organised tours and activities
  • TV in lobby
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Premium bedding

Bathroom

  • Bathrobes
  • Bath or shower
  • Deep-soaking bath
  • Designer toiletries
  • Hairdryer
  • Rainfall showerhead
  • Towels

Entertainment

  • Digital channels
  • Plasma TV

Food and drink

  • Coffee/tea filters (reusable)
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Iron/ironing board
  • LED light bulbs
  • Phone
  • Safe
  • Slippers
  • Turndown service
  • Water-efficient showers only
  • Water-efficient toilets only

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 5 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 33 per person (roundtrip)
  • Airport shuttle fee per child: USD 16.5 (roundtrip)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Jewel Grande Montego Bay Resort & Spa – All Inclusive offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Up to 2 children 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Jewel Grande Montego Bay Resort All Inclusive
Jewel Grande Resort All Inclusive
Jewel Grande Montego Bay All Inclusive
Jewel Grande Montego Bay Resort All Inclusive
Jewel Grande Resort All Inclusive
Jewel Grande Montego Bay All Inclusive
Jewel Grande Montego Bay Resort All Inclusive
Jewel Grande Resort All Inclusive
Hotel Jewel Grande Montego Bay Resort & Spa – All Inclusive
Jewel Grande Montego Bay All Inclusive
Jewel Grande Montego Bay Resort Spa All Inclusive
Jewel Grande Montego Inclusive
Jewel Grande All Inclusive
Jewel Grande Montego Bay Resort Spa All Inclusive
Jewel Grande Montego Bay Resort Spa – All Inclusive
Jewel Grande Montego Inclusive
Jewel Grande Montego Bay Resort Spa – All Inclusive
Jewel Grande Montego Bay Resort & Spa – All Inclusive Resort

Jewel Grande Montego Bay Resort & Spa – All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 811 out of 1317 reviews
Rating 8 - Good. 271 out of 1317 reviews
Rating 6 - Okay. 134 out of 1317 reviews
Rating 4 - Poor. 55 out of 1317 reviews
Rating 2 - Terrible. 46 out of 1317 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Krzysztof

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Run down property
I booked this based on the reviews on Hotels.com and was VERY disappointed in the quality of the property. Super run down, in need of a lot of repair (tons of bugs inside the restaurants, missing ceiling tiles, broken doors, broken hot tubs, broken chairs). Seaweed on the beach was raked and never collected so high tide would take it back to the water. The only good thing to eat was the Jerk Chicken they made on the beach which we waited over an hour for. The staff was friendly which is common for Jamacia. This is not a 5-star property. The price does not match what you get.
Stayed 3 nights in Nov 2024

10/10 Excellent

Joseph

Overall very good. Cabana service Wilford on the beach made it great, very friendly.
Stayed 3 nights in Nov 2024

4/10 Poor

Soneika

Travelled with partner
Disliked: Amenities
No water on property
Stayed 2 nights in Oct 2024

10/10 Excellent

Leslie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort and staff were exceptional! Would highly this resort!
Stayed 3 nights in Nov 2024

10/10 Excellent

Monika

Stayed 3 nights in Nov 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is PARADISE!!
My fiancé and I had an absolutely amazing time at the Jewel Grande Hotel in Jamaica! From the moment we arrived, we were greeted with warm smiles and incredible hospitality from the staff. They truly went above and beyond to make our stay unforgettable. The food was exceptional – every meal was fresh, flavorful, and offered plenty of variety to suit all tastes. The cleanliness of the hotel was impeccable, and the entire property was beautifully maintained. Whether we were relaxing by the pool or enjoying the beachfront, everything was perfect. We felt so welcomed and cared for throughout our stay. A huge thank you to the wonderful staff for making our trip so special. We can’t wait to come back! Highly recommend this hotel to anyone looking for a luxurious and relaxing getaway in Jamaica.
Stayed 3 nights in Nov 2024

10/10 Excellent

Regina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and Daniella was an awesome photographer
Stayed 3 nights in Nov 2024

10/10 Excellent

Kenesha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wedding Party
Everything was amazing. The food was great, rooms were a nice size. We had a great time. Will be back!
Stayed 2 nights in Nov 2024

10/10 Excellent

Keshia

Liked: Cleanliness, staff & service, property conditions & facilities
The staff, food and overall stay was amazing!
Stayed 5 nights in Nov 2024

8/10 Good

Jasmine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First off, let me say it was a photo screensaver. We loved it! The ocean view was everything. The staff were perfect! Everyone greet us with a smile and showed genuine love! The food options were magnificent and available at all times. The night performances and events were family appropriate. The service was prompt and quick. Just because I observe everything, it was only minor things like the up keep on the building and balcony glass and a long full mirror would have been nice. Overall, perfect relaxing stay! Will definitely come again!
Stayed 4 nights in Nov 2024

6/10 Okay

Imani

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
My Boyfriend and I stayed here for 4 days and I would rate the property 3/5. Pros: The Ocean Front View Room was beautiful! Definitely one of my favorites rooms out of all the hotel rooms I’ve stayed in. 24 hour room service. Multiple food options. Ample beach chair and sitting areas. Cons: Someone stole my boyfriend $100 personalized crocs and the hotel wouldn’t help us. The housekeeper was extremely rude and unprofessional after we requested to simply have the sheets changed. Bartenders are nice but unable to make specialty cocktails. They tried their best. Service was 50/50. Some people were really nice and others did the bare minimum.
Stayed 3 nights in Nov 2024

8/10 Good

heike m

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was a good experience. The staff gets an A , the food gets a B-. The venue gets an A-( power went out. Elevators not working, only one hot tub working, and filled with little kids. Lots of deferred maintenance visable). Taxi service- c ( they took us shopping on Sunday - when almost all shopes were closed. They wanted to walk around with us to insure we shopped at their friends stores.)
Stayed 7 nights in Nov 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Experience
Overall, really good resort. Staff was incredibly friendly and helpful explaining anything. Food was good overall. I have a few knit-picks, but overall good. The nightly entertainment was fun, but we felt there wasn’t much to do after the 50 minutes of nightly entertainment. We were there 6 nights - after being there a few days it almost felt small. As in, not too much to do. It’s not a complaint, we just relaxed the whole time. But we would have enjoyed it even more if there were more to do in the evenings. I would definitely recommend this to anyone for a 4 night stay. An older couple we spoke with mentioned that they hated you had to take stairs to and from each building, which we didn’t think about. But nothing you can do about that!
Stayed 6 nights in Nov 2024

6/10 Okay

Mariyah

Not really much to do on the resort
Stayed 3 nights in Nov 2024

10/10 Excellent

Shavonne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2024

2/10 Terrible

shushu

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
horrible stay
We had a horrible experience at this hotel. We arrived at 4:30 PM for check-in, but our room was not ready until 6:30 PM. On the second day, there was NO water and NO power for the elevator until around 9 PM. On the third day, there was NO hot water throughout the entire afternoon, which was only restored by 8 PM. Additionally, there was loud party music that lasted until 12:15 AM, making it impossible to sleep. The Moonstone Restaurant was also understaffed, and despite waiting for 20 minutes, we were unable to get seated. Overall, we were very disappointed with our experience and will not be returning. Let me know if you’d like additional changes or assistance with tone adjustments!
Stayed 3 nights in Nov 2024

10/10 Excellent

marlica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this property! This resort was very private, family friendly, couples friendly. There wasnt much pools but the ones that was there was very cute and demour. The staff was super friendly and understanding. I felt safe. The food was delicious and drinks were on point!. We went on a weekday unfortunately some restaurants were closed. This hotel is also not to far from Mo Bay airport. The scenery was amazing and you can actually pay to have a private dinner on the beach. Speaking of the beach they had a jerk chicken stand there . That jerk chicken was great! I loved this place and will definitely come back.
Stayed 2 nights in Nov 2024

8/10 Good

Jewel, Valley Stream

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great property
Stayed 4 nights in Nov 2024

8/10 Good

humayon

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great. The best landscaping I’ve ever seen. The views were breathless. The people, butlers, including Chantelle, Denton and Ashton were amazing. The restaurants were decent. Initially, we got a room very close to the highway and had a lot of noise, but we were able to switch after a few nights. Make sure to get a room facing the ocean and not close to highway. Did have issues with hot water in the shower from time to time but not terrible . Gym was just OK and could use an upgrade. Spa was very good but fairly expensive. All peope were very friedly. Best Resturant was La bouche steak house . Best salad.
Stayed 6 nights in Nov 2024

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great experience food was great. Beach was great and definitely the drinks were spectacular and the hospitality was Excellent . Everyone was friendly…. Definitely will go back….
Stayed 3 nights in Nov 2024

10/10 Excellent

Dario

Liked: Cleanliness, staff & service, property conditions & facilities
The property was great, the people are awesome very nice and respectful.. would definitely recommend
Stayed 4 nights in Nov 2024

6/10 Okay

Devon

Travelled with family
Liked: Cleanliness
We have stayed here before ( 2 ) times and that's the reason we came back. But this time was not good. We had a problem with hot water. Had to wait for food at 2 different restaurants for an HOUR and we had reservations. The hotel has went under new management and you can tell. Not the same at All. Had you waiting for a table at the bar when there are tables available.Had me wait for 45 minutes for a table for one. And had at least 6 tables open or more so I asked could I get the food to go? I wanted to see how long it would take for a pizza to go? Thats one of the restaurants I waited an hour after waiting 45 minutes for a table. The two young ladies couldn't tell me why the wait was so long? My pizza finally came When the manager seen that I was still waiting. Before if they didn't have what we wanted they would go and get it or find it. But this time we don't have it. The place would be spotless now you can tell. We watched them get a wedding reception together and it was looking so good and they didn't finish the job. The bride and groom was upset and they let them know right then. You spend all that money and you didn't finish???? November 15-19 2024 was the last time at this hotel.
Stayed 4 nights in Nov 2024

8/10 Good

TYREE L, Fort Wayne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent! They deserve to be paid more. They are the backbone of the business!!!
Stayed 5 nights in Nov 2024

8/10 Good

Laura

food could have been better and there needs to be a full length mirror in every room
Stayed 4 nights in Nov 2024