4/10 Poor
Samee
Travelled with partner
5 Dec 2024
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Our room was in an adjacent connected building that you had to take stairs to get to. The doorlock from inside our room was not working. When i mentioned to Reception that we did not feel safe not locking the door from inside, they said they wouldn’t be able to do anything that evening, and we would have to wait till tomorrow for a room swap or lock fix. Neither was followed up with the following day, and since it was your last day, we eagerly just waited to check out of this hotel. We did not get proper sleep both nights since the door was unlockable/unchainable from inside. The hotel offered breakfast, but the waiters would only bring coffee to italian speaking guests. When my wife politely asked for coffee in english (seeing other guests on both sides of our table get offered coffee by the waiters), the waiter rudely pointed her to the coffee machine. I will never stay at this hotel again. We stayed at 3 other hotels (comparable to this hotel) in different cities during our same Italy trip, and their services were all good.
Samee
Stayed 2 nights in Nov 2024