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Splash Universe Resort

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Splash Universe Resort

Exterior
In-room dining
Executive Room
Blackout curtains, iron/ironing board, free WiFi, bed sheets
Restaurant

Reviews

6.8 out of 10

Popular amenities

  • Pool
  • Air conditioning
  • 24/7 front desk
  • Laundry
  • Parking included
  • Free WiFi

Explore the area

Map
100 Whitetail Drive, Dundee, MI, 48131
  • Holiday Inn Dundee-Waterpark
    1 min walk
  • Applebee's Grill + Bar
    2 min walk
  • Ann Arbor Station
    29 min drive
  • Detroit, MI (DTW-Detroit Metropolitan Wayne County)
    40 min drive

Room options

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds

Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed with Sofa bed

Room, 1 King Bed with Sofa bed

Room, 1 King Bed with Sofa bed

  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Basic Room, 1 Queen Bed with Sofa bed, Accessible

Basic Room, 1 Queen Bed with Sofa bed, Accessible

Basic Room, 1 Queen Bed with Sofa bed, Accessible

  • Sleeps 4
  • 1 Queen Bed and 1 Twin Sofa Bed

Similar properties

Room

American Inn and Suites Dundee

Pool
Breakfast included
Pet-friendly
Parking included
3.5 out of 5, Good, (805)
The price is €62
for 1 room
includes taxes & fees
5 Jan - 6 Jan
American Inn and Suites Dundee

About this property

Splash Universe Resort

Hotel with free parking, a quick walk to Russell Stover Candies
Along with an indoor pool, this smoke-free hotel has a lazy river and a 24-hour business center. Free WiFi in public areas and free self parking are also provided. Other amenities include a microwave in a common area, laundry facilities, and a 24-hour front desk. Housekeeping is available on request.
Splash Universe Resort offers 75 accommodations with hair dryers and irons/ironing boards. 32-inch flat-screen televisions come with premium cable channels.

This Dundee hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include complimentary toiletries and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include a lazy river, a waterslide, and an indoor pool.
Our customers tell us they can't get enough of the helpful staff at Splash Universe Resort. During your stay, you're just a quick walk from Holiday Inn Dundee-Waterpark. Enjoy features like free WiFi in public areas and free self parking, plus an indoor pool.
  • Free WiFi and wired Internet
  • Free self parking
  • Splash around at the lazy river or swim in the indoor pool
  • Amenities include a 24-hour business center, 4 meeting rooms, and a computer
  • 6 minutes by foot from Russell Stover Candies
Splash Universe Resort offers its guests an indoor pool, a lazy river, and a waterslide. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A 24-hour business center and 4 meeting rooms are available. Splash Universe Resort also features a vending machine, a fireplace in the lobby, and laundry facilities. Self parking is free.

This 3-star Dundee hotel is smoke free.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available

Things to do

  • Indoor pool

Family friendly

  • Indoor pool
  • Laundry facilities
  • Lazy river
  • Fridge
  • Water slide

Conveniences

  • ATM/banking services
  • Lift
  • Vending machine
  • Water dispenser

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Housekeeping (on request)
  • Laundry facilities

Business services

  • 24-hour business centre
  • Computer station
  • Meeting rooms - 4

Outdoors

  • Pool cabanas (surcharge)

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Lift
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible (may have limits)

More

  • Fireplace in reception
  • Shared microwave
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Heating (climate-controlled)

Bathroom

  • Free toiletries
  • Hairdryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • TV channels
  • Premium channels

Food and drink

  • Fridge

More

  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 50
Late check-in subject to availability
Late check-in fee: USD 50.00
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: USD 50.00

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, and Thursday:
  • Bar/lounge
  • Children's pool
  • Dining venue(s)
  • Full-service spa
  • Health club
  • Hot springs
  • Indoor pool
  • Outdoor pool
  • Sauna
  • Spa tub

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Service fee: 3 percent
  • Resort fee: USD 20 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: USD 50 (subject to availability)
  • Late check-in fee: USD 50.00
  • Late check-out fee: USD 50.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and outdoor lighting
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival.
Pool hours are 10 AM-9 PM on Friday-Sunday.

We should mention

  • Pool access available from 10:00 AM to 9:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Splash Universe Resort Dundee
Splash Universe Dundee
Splash Universe
Splash Universe Resort Hotel
Splash Universe Resort Dundee
Splash Universe Resort Hotel Dundee

Splash Universe Resort Reviews

Reviews

6.8
Rating 10 - Excellent. 48 out of 140 reviews" "
Rating 8 - Good. 33 out of 140 reviews" "
Rating 6 - Okay. 18 out of 140 reviews" "
Rating 4 - Poor. 9 out of 140 reviews" "
Rating 2 - Terrible. 32 out of 140 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

5.8/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Sherita

Stayed 2 nights in Aug 2024

6/10 Okay

Belinda

Disliked: Amenities
No coffee in room or in lobby. Had to go out to get coffee in the morning.
Stayed 1 night in Sep 2024

6/10 Okay

Shannnon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
No breakfast Coffee was in a vending machine None of the snack or drink places were open in the water park but you cant have outside food or drinks
Stayed 1 night in Sep 2024

6/10 Okay

Christie

Travelled with family
Liked: Staff & service
Disliked: Amenities
The service was excellent and super helpful. The room was ok, you can tell its an old room with new paint cuz they didnt paint behind certain things. The shower hot and cold was backwards and there was no coffee maker in the room, which i feel is a must. We had called for a late check out but someone came to our door telling us we had to go not knowing we had a late check.out.
Stayed 2 nights in Sep 2024

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Giving 4 stars because the staff was so friendly, however the room was dirty. There was a used bar of soap in the shower, a residue ring in the toilet (where cleaning products had been used but it was evident it was cleaned properly), and there was dirt and residue of some sort in the tub. We kept finding hair ties and bobby pins on the floor that didn’t belong to us. The location was good (right off the highway with things nearby). We didn’t use the pool or other water features so can’t speak to those.
Stayed 1 night in Sep 2024

8/10 Good

Brant

Stayed 1 night in Aug 2024

2/10 Terrible

Johnise

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My 1st room my 8 year found bugs 2nd room the refrigerator was broken and full of water. 3rd room the fridge broken and nasty bathroom. So I decided to just leave and go back home. I couldn’t get my money back it was my first time there and my last. I guess you get what your. Money pay for it was last minute and everything was sold out.
Stayed 1 night in Sep 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

4/10 Poor

Wendy

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I been in better places
Stayed 2 nights in Aug 2024

2/10 Terrible

Bryan

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Place is loud and dirty!!!
Stayed 2 nights in Aug 2024

10/10 Excellent

Tammy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful clean hotel, great staff
Stayed 1 night in Aug 2024

2/10 Terrible

Lee

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arrival we were notified our 2queen size bed room wasn’t available even though we booked it 6 hours in advance. The clerk said she talked with the manager and would upgrade our room for the inconvenience. The room we were upgraded to only had one queen size bed and two child size bunk beds. I was traveling with a male friend making this situation awkward and uncomfortable. Management said it was Expedia’s fault and Expedia is liable for my refund. Please call me 859-618-5779
Stayed 1 night in Aug 2024

8/10 Good

Lucas

Business traveller
Liked: Property conditions & facilities
Disliked: Cleanliness
Overall set up of the hotel and layout was nice especially if you have a family with kids. I did not find it very enjoyable due to the main bed being dirty with visible things on the blanket. The room felt like a sauna when you first walk in and it did not have a waste basket. The cherry on top for myself was the shower did not warm up at all. Pretty decent place for kids though
Stayed 1 night in Aug 2024

10/10 Excellent

Jeremy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

4/10 Poor

Edward

Refrigerator didn't work in room and also remote didn't work for tv....also on Expedia it said it come with pool and waterslide but I had no Access to waterslide totally disappointed
Stayed 1 night in Aug 2024

10/10 Excellent

Todd

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay will definitely stay again.
Stayed 1 night in Aug 2024

10/10 Excellent

Vesta

Liked: Cleanliness, staff & service, property conditions & facilities
Customer service was outstanding. The room was super clean and smelled great. Front desk was accommodating. My kids and I enjoyed our stay with no complaints.
Stayed 1 night in Aug 2024

6/10 Okay

John

Travelled with family
Water Park is Way too expensive for what you get. Plus False Advertising... they advertise on their website 'observer passes' but when I asked for that they said they no longer offer it. Park closes at 9, and you better start packing up by 8:30 because Mr Butt Crack is blowing his whistle letting you know he's ready to leave! And Life Guards??? Yeah, no, just same guy with a whistle
Stayed 2 nights in Aug 2024

2/10 Terrible

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Shanon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked with Expedia, when calling to confirm reservation we were told the waterpark is not included in Expedia pricing. She said it would be $60 per person per day but would give it to us for $40 per person per day instead. It shows on Expedia that it is included so we called Expedia, they called the resort and then told us sorry, waterpark is an additional $60 per person per day! We weren’t happy and just decided we wouldn’t be using the waterpark and wouldn’t be staying there again, nor would we use Expedia again! We get to the hotel, check in and the manager on duty gave us two days complimentary waterpark tickets for our trouble as it does say on the website under amenities the water park was listed as is the lazy river. They gave 2 passes which worked out for us as it was just two of us staying for two nights. We loved it so much we stayed another night! The hotel itself has a pool that is included in the hotel stay, it’s just the waterpark that’s an additional fee. Overall we loved it and had a great time. My only tiny complaint is no microwave in the room, we had to go to the lobby and use that one. All in all we’d stay there again. Won’t be using Expedia again though!
Stayed 2 nights in Jul 2024

10/10 Excellent

MrBig

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Apr 2024

2/10 Terrible

Nisheika

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DONT GO!!! Our 4th of July trip, here was horrible!! I paid for what Expedia said comes with the room. Which was water slides and amenities like a water park but they never used the words water park on the Expedia website just water slides. The hotel stated Expedia is displaying a different price. That their were issues with pricing and due to that they were forcing the customers to pay for the miscommunication between the two companies. Which is unfair especially when they are aware of the problem but choose to use Expedia to occupy their outdated rooms. The water slides were horrible they wanted an additional $60 per person they knew the water park was bad but they had no empathy for the lies and inconvenience. So I spent an additional $240 after booking a room that said I get those accommodations included. They forced us to put the swim bands on before seeing the water area. It was very uncomfortable in the hotel room and water area. Nothing about the property says vacation. The beds were uncomfortable I could not go to sleep. The drop ceiling squares were pushed up where u could see wiring to each room which was scary to see. Some sort of plaster was in the carpet in the hallway. My kids feel I should get a refund. The property has not been updated it was closed for 3 yrs to see how outdated everything was disappointing. My child bought a pop tart from the vending machine it was molded. No breakfast . No microwave in room. One microwave in the lobby that was dirty.
Stayed 1 night in Jul 2024

10/10 Excellent

Mohamad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

2/10 Terrible

Jaysen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

2/10 Terrible

Analeah

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was dirty air didn’t work came from 2 hours away for my birthday and some family time was terrible they have heaters plugged in by the pool but it’s so cold in here
Stayed 1 night in Jun 2024