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Serena Beach Resort and Spa

4.0 star property
VIP Access

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Serena Beach Resort and Spa

Outdoor pool, pool loungers
Terrace/patio
Theatre show
Children’s play area – outdoor
Superior Double or Twin Room, Sea View

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • On private beach
  • Hot tub
    Hot tub
  • Pool
    Pool
  • Bar
    Bar
  • Room service
    Room service
  • Breakfast included
    Breakfast included

Explore the area

Map
Shanzu Beach, Mombasa, Mombasa County, 90352
  • Bamburi Beach
    4 min drive
  • Mtwapa Mall
    6 min drive
  • Haller Park
    6 min drive
  • Mombasa (MBA-Moi Intl.)
    49 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Deluxe Twin Room, Garden View

Deluxe Twin Room, Garden View

Deluxe Twin Room, Garden View

  • 29 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Double or Twin Room, 1 Bedroom

Superior Double or Twin Room, 1 Bedroom

Superior Double or Twin Room, 1 Bedroom

  • 35.7 sq m
  • Sleeps 2
  • 2 Twin Beds OR 1 King Bed

View all photos for Deluxe Double Room, Garden View

Deluxe Double Room, Garden View

Deluxe Double Room, Garden View

  • 29 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Superior Double or Twin Room, Sea View

Superior Double or Twin Room, Sea View

Superior Double or Twin Room, Sea View

  • 35.7 sq m
  • Sea view
  • Sleeps 2
  • 2 Twin Beds OR 1 King Bed

View all photos for Executive Studio Suite, Terrace, Garden View

Premium bedding, down duvets, free minibar items, in-room safe

Executive Studio Suite, Terrace, Garden View

  • 48 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, Non Smoking, Garden View

Family Room, Non Smoking, Garden View

Family Room, Non Smoking, Garden View

  • 54 sq m
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

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About this property

Serena Beach Resort and Spa

Hotel with private beach, full-service spa
Catch some rays on Serena Beach Resort and Spa's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the hotel's 3 restaurants.
Serena Beach Resort and Spa offers 164 air-conditioned accommodations with minibars (stocked with some free items) and laptop-compatible safes. Rooms open to balconies. Each accommodation is individually furnished and decorated. Beds feature down comforters and premium bedding. 21-inch LCD televisions come with premium satellite channels.

Bathrooms include separate bathtubs and showers, bathrobes, slippers, and designer toiletries. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

A private beach, 4 outdoor tennis courts, and a health club are featured at the hotel. An outdoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Serena Maisha has massage/treatment rooms. Services include hot stone massages, facials, body wraps, and body treatments. The spa is equipped with a spa tub and a steam room. A variety of treatment therapies are provided, including Ayurvedic.
Our customers tell us they can't get enough of the helpful staff at Serena Beach Resort and Spa. During your stay, you'll be within walking distance of Bamburi Beach. Enjoy features like free breakfast, free WiFi in public areas, and free self parking.
  • Free buffet breakfast served daily
  • Free WiFi in some public areas
  • Free self parking
  • Options for a bite to eat or a refreshing drink include 3 restaurants, a coffee shop, a swim-up bar, and a poolside bar
  • Take a swim in the outdoor pool or soak in the spa tub
  • Indulge with massages, Ayurvedic treatments, or body wraps at Serena Maisha
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a private beach, 4 outdoor tennis courts, and a gym
  • Just a 4-minute drive from Bamburi Beach and 6 minutes from Mtwapa Mall
  • Airport shuttle service available for a fee
Simply walk outside to feel the sun on your face at the white sand beach. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Serena Beach Resort and Spa like an outdoor pool and outdoor tennis courts.

Free breakfast is available daily. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi. This beach hotel also offers a health club, a spa tub, and a steam room. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Mombasa hotel.

Guests are served free buffet breakfast daily from 7:00 AM to 10:00 AM.
Serena Beach Resort and Spa has 3 restaurants serving breakfast, lunch, and dinner.
Jahazi Seafood Grill - Onsite seafood restaurant.
Makuti Bar - Onsite bar.
Nyota Terrace - Onsite cocktail bar.
24-hour room service is available.

Languages

English, French, German, Italian, Swahili

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Limo/town car service

Food and drink

  • Free buffet breakfast available daily 7:00 AM–10:00 AM
  • 3 restaurants and 1 coffee shop/cafe
  • 1 swim-up bar, 1 poolside bar and 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Restaurants on site

  • Fountain
  • Jahazi Seafood Grill
  • Makuti Bar
  • Nyota Terrace

Things to do

  • 4 outdoor tennis courts
  • Fitness classes
  • Arcade/games room
  • Beach volleyball
  • Billiards/pool table
  • Boat tours
  • Fishing
  • Fitness centre
  • Full-service spa
  • Kayaking
  • Motor-boating
  • Outdoor pool
  • Racquetball/squash
  • Rafting
  • Sailing
  • Sauna
  • Scuba diving
  • Snorkelling
  • A hot tub
  • Steam room
  • Surfing/body boarding
  • Tennis
  • Volleyball
  • Windsurfing
  • Yoga classes

Family friendly

  • Arcade/games room
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre (20000 square feet of space)
  • Meeting rooms - 5

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • Pool sunloungers
  • Private beachfront location
  • Terrace

Spa

  • Ayurvedic treatments
  • Body treatments
  • Body wraps
  • Facials
  • Massage - hot stone
  • Massage/treatment rooms
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible (may have limits)

More

  • Beach towels
  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Down duvet
  • Premium bedding

Bathroom

  • Dressing gowns
  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Separate bath and shower
  • Towels

Entertainment

  • 21-inch LCD TV
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar (some items)
  • Mini fridge

More

  • Desk
  • Free newspapers
  • In-room massage
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Slippers
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 6:00 PM
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Serena Beach Resort and Spa

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 5 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for KES 115.0 per night.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: KES 3100 per vehicle (one-way, maximum occupancy 3)
  • Rollaway bed fee: KES 115.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival.
Property Registration Number 7997

We should mention

  • Children 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Serena Beach
Serena Beach Mombasa
Serena Beach Resort
Serena Beach Resort Mombasa
Serena Resort
Hotel Serena Beach
Serena Beach Hotel And Spa
Serena Beach Hotel Shanzu
Serena Beach And Spa Mombasa
Serena Beach Resort and Spa Hotel
Serena Beach Resort and Spa Mombasa
Serena Beach Resort and Spa Hotel Mombasa

Serena Beach Resort and Spa Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 121 out of 183 reviews" "
Rating 8 - Good. 46 out of 183 reviews" "
Rating 6 - Okay. 7 out of 183 reviews" "
Rating 4 - Poor. 4 out of 183 reviews" "
Rating 2 - Terrible. 5 out of 183 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Nicholas

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel for a rest after safari with lovely moorish style architecture. Staff were very attentive, great food, lovely uncrowded pool and beach area. Plenty of things to do inside the grounds including kayaking, paddle board, catamarran sailing, squash, tennis, table tennis, pool and darts. It is also adjacent to a marine conservation area where you can snorkel on the reef with tropical fish. Highly recommended.
Stayed 7 nights in Aug 2024

10/10 Excellent

Alun, Milton Keynes

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jul 2024

10/10 Excellent

Olga

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay at Serena Beach Hotel. The grounds are beautiful and well maintained, there is easy access to the beach, the rooms are big with comfortable beds & big bathrooms, and the staff go above and beyond to meet your expectations. For those on a family vacation there here is a kids club with kids activities (thank you Zawadi & Esther) and evening performances (music, acrobats, etc.). It never felt crowded, it was very serene and relaxing. We would definitely stay there again. Thank you!
Stayed 5 nights in Jul 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

Josep

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2024

10/10 Excellent

Delia

Travelled with family
The staff was friendly and very attentive.
Stayed 4 nights in May 2024

8/10 Good

Fathi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite good hotel overall, keep it up!
Stayed 1 night in May 2024

10/10 Excellent

Kara

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Serena was lovely. A serene and beautiful hotel with friendly staff. I will definitely be back.
Stayed 3 nights in Mar 2024

6/10 Okay

Mazaher

Liked: Cleanliness, staff & service, property conditions & facilities
Good rooms service Room cupboard door some tapes need fixing
Stayed 5 nights in Feb 2024

8/10 Good

Songhai

Travelled with family
Liked: Cleanliness, property conditions & facilities
It was slightly overpriced for the meal packages based on the offerings.
Stayed 2 nights in Dec 2023

8/10 Good

Salimah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place!
Stayed 1 night in Jan 2024

10/10 Excellent

Kendra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful result ! I will be back !
Stayed 2 nights in Jan 2024

8/10 Good

Alberto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the grounds, the architecture of the place Beach is just ok, and pool overcrowded Food was not quite up to my standard in the main restaurant although much better in the separated grill right at the beach
Stayed 3 nights in Dec 2023

10/10 Excellent

Michael

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old school style, beach restaurant is very good, although next doors hotel had a disco that was anoying
Stayed 2 nights in Nov 2023

10/10 Excellent

Samantha

Stayed 3 nights in Oct 2023

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

10/10 Excellent

Vikas, Sunnyvale

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great grandeur, property super well kept, pristine beaches, lot of amenities, 5 star property with great service. Top class service. Loved it.
Stayed 1 night in Jul 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good enough stay
Beautiful grounds. Vast gardens and well maintained. Decent beach front with some activities. This hotel is 50 years old, I googled that and it’s been modernized to still afford a good stay. That’s laudable Where it lets down is the food. Breakfast was decent but dinner was a huge letdown. I’m not going to bore you with details, skip the dinner buffet by all means and if you must, the sea food restaurant was a good option. I will never understood paying for things like water when you have a buffet. What is one supposed to do? Choke on meals.
Stayed 3 nights in Jul 2023

8/10 Good

Jason

Stayed 2 nights in Jul 2023

10/10 Excellent

Dianah

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved our stay at Serena. From the airport transfer, reception, pool, bars, dining options (especially Jahazi Grill), kids club, room service, and turn down service. Everything was excellent, and the staff went above and beyond for us. It rained on our last day and they extended our check out to 2pm due to flight delays.
Stayed 2 nights in Jul 2023

10/10 Excellent

Peter

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it. Coming back for sure.
Stayed 2 nights in Jul 2023

10/10 Excellent

dawood, rockford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 13 nights in Jun 2023

8/10 Good

Samie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. The property is well kept. Most of the staff are very friendly
Stayed 2 nights in Jun 2023

2/10 Terrible

MWAYA

Stayed 3 nights in May 2023

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the Swahili atmosphere at the hotel, the International standards at the Spa, and the kind attention of all the staff I encountered.
Stayed 2 nights in Jun 2023